Key Performance Indicators (KPI’S) and Knowledge Management Kate Stanfield and James Mullan Knowledge Connections – Februa...
Why measure? <ul><li>Measuring and evaluating KM performance is an important process and can be used to serve a number of ...
What do you need to think about? <ul><li>The intention and purpose of the measurement will affect the type of tool you use...
KP what? <ul><li>Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to r...
Identifying KPI’s <ul><li>When identifying KPI's the acronym SMART is often applied. KPI's should be: </li></ul><ul><ul><l...
 
 
KPI’s used in Knowledge Management <ul><li>KPI’s can be used in Knowledge Management to measure: </li></ul><ul><ul><li>The...
KPI levels <ul><li>Organisation – strategic objectives </li></ul><ul><li>Team – Linkage between strategic goals and key bu...
Example KPI’s <ul><li>KM Activities </li></ul><ul><ul><li># of Knowledge Assets created </li></ul></ul><ul><li>KM Systems ...
Give your metrics teeth! <ul><li>Tie in “what matters” to that audience: </li></ul><ul><li>Financial results </li></ul><ul...
What is your experience?
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Key Performance Indicators And Knowledge Management

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Key Performance Indicators And Knowledge Management

  1. 1. Key Performance Indicators (KPI’S) and Knowledge Management Kate Stanfield and James Mullan Knowledge Connections – February 2008
  2. 2. Why measure? <ul><li>Measuring and evaluating KM performance is an important process and can be used to serve a number of purposes including: </li></ul><ul><ul><li>Gathering evidence </li></ul></ul><ul><ul><li>Monitoring progress </li></ul></ul><ul><ul><li>Learning from past activities </li></ul></ul>
  3. 3. What do you need to think about? <ul><li>The intention and purpose of the measurement will affect the type of tool you use. </li></ul><ul><li>There are a huge number of tools available including; </li></ul><ul><ul><li>Surveys </li></ul></ul><ul><ul><li>Storytelling </li></ul></ul><ul><ul><li>Activity Reports/Logs </li></ul></ul>
  4. 4. KP what? <ul><li>Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance </li></ul><ul><li>KPIs are often used to apply “value” to difficult to measure activities </li></ul>
  5. 5. Identifying KPI’s <ul><li>When identifying KPI's the acronym SMART is often applied. KPI's should be: </li></ul><ul><ul><li>Specific </li></ul></ul><ul><ul><li>Measurable </li></ul></ul><ul><ul><li>Achievable </li></ul></ul><ul><ul><li>Result-oriented or Relevant </li></ul></ul><ul><ul><li>Time-bound </li></ul></ul>
  6. 8. KPI’s used in Knowledge Management <ul><li>KPI’s can be used in Knowledge Management to measure: </li></ul><ul><ul><li>The KM Programme (The overall effort within an organisation) </li></ul></ul><ul><ul><li>KM Projects </li></ul></ul><ul><ul><li>KM Activities (Knowledge Sharing) </li></ul></ul><ul><ul><li>KM Systems (Search tools, Portals) </li></ul></ul>
  7. 9. KPI levels <ul><li>Organisation – strategic objectives </li></ul><ul><li>Team – Linkage between strategic goals and key business activities </li></ul><ul><li>Personal – Individual competencies matched to roles </li></ul>
  8. 10. Example KPI’s <ul><li>KM Activities </li></ul><ul><ul><li># of Knowledge Assets created </li></ul></ul><ul><li>KM Systems </li></ul><ul><ul><li>% of staff contributing documents </li></ul></ul><ul><ul><li>% of staff accessing documents </li></ul></ul><ul><ul><li># of searches </li></ul></ul>
  9. 11. Give your metrics teeth! <ul><li>Tie in “what matters” to that audience: </li></ul><ul><li>Financial results </li></ul><ul><li>Appraisals </li></ul><ul><li>Performance </li></ul><ul><li>Name and shame! </li></ul>
  10. 12. What is your experience?

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