Key Performance Indicators And Knowledge Management

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    Key Performance Indicators And Knowledge Management - Presentation Transcript

    1. Key Performance Indicators (KPI’S) and Knowledge Management Kate Stanfield and James Mullan Knowledge Connections – February 2008
    2. Why measure?
      • Measuring and evaluating KM performance is an important process and can be used to serve a number of purposes including:
        • Gathering evidence
        • Monitoring progress
        • Learning from past activities
    3. What do you need to think about?
      • The intention and purpose of the measurement will affect the type of tool you use.
      • There are a huge number of tools available including;
        • Surveys
        • Storytelling
        • Activity Reports/Logs
    4. KP what?
      • Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance
      • KPIs are often used to apply “value” to difficult to measure activities
    5. Identifying KPI’s
      • When identifying KPI's the acronym SMART is often applied. KPI's should be:
        • Specific
        • Measurable
        • Achievable
        • Result-oriented or Relevant
        • Time-bound
    6.  
    7.  
    8. KPI’s used in Knowledge Management
      • KPI’s can be used in Knowledge Management to measure:
        • The KM Programme (The overall effort within an organisation)
        • KM Projects
        • KM Activities (Knowledge Sharing)
        • KM Systems (Search tools, Portals)
    9. KPI levels
      • Organisation – strategic objectives
      • Team – Linkage between strategic goals and key business activities
      • Personal – Individual competencies matched to roles
    10. Example KPI’s
      • KM Activities
        • # of Knowledge Assets created
      • KM Systems
        • % of staff contributing documents
        • % of staff accessing documents
        • # of searches
    11. Give your metrics teeth!
      • Tie in “what matters” to that audience:
      • Financial results
      • Appraisals
      • Performance
      • Name and shame!
    12. What is your experience?

    + James MullanJames Mullan, 2 years ago

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