Jamil Hassan, Pmp

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Jamil Hassan, Pmp

  1. 1. Jamil M. Faraj Hassan, PMP <br />ObjectiveLooking for a Managerial position in which I can apply my experience and qualifications in the benefit of the Organization.Education2011 PMP, Project Management Institute PMI, USA.2005 - 2007 M.Sc. in Computer Information Systems CIS, The Arab Academy for Banking and Financial Sciences (AABFS), Amman, Jordan -Very Good.1988 – 1992 B.Sc. in Computer Science CS, Mu’tah University - Karak, Jordan- Very Good. Summary of SkillsTotal of 15 years of expertise focusing on Project Management, Performance Improvement, IT Consulting, Education, Knowledge Management, Business Analysis & Development, software development, and systems administration in different industries including Consulting,Government, Retail, IT Production, Education, Telecom, Wholesales and education. PMP Certified with over 8 years and US $100 Million of hands-on project management experience on tens of IS, IT, HR, Strategic Planning and Service projects.IT strategy planning and development expertise.IT infrastructure and database architect.IT Contracting Experience, including planning all the IT contract procurement processes.Business analysis experience and information systems Analyst with wide know how in Systems Development Life Cycle SDLC methodologies.Business Process Reengineering; analyzing the Organization’s current procedures and workflows, designing new procedures to achieve a defined business outcome.Wide experience in Jordanian and the MENA Region industries as a strategic marketing planner. Problem Solver and High level of interpersonal skills and integrity.Self-starter and team leader with strong leadership capabilities.Excellent communications and presentations skills in both Arabic and English.Coaching and leadership skills and the ability to liaise with people at all levels.A solid experience in conducting training courses, knowledge transfer and capacity building for multinational audiences.Results driven, team player with strong interpersonal skills.Ability to provide effective follow-up in a multi-tasking environment.Scientific Researcher, implementing a novel algorithm to extract tri-literal Arabic roots.CertificationsProject Management Professional, PMP.MCSE Microsoft Certified System Engineer, ID: 6355179.OCA (Oracle Certified Associate).ICDLMembershipIEEE , the Institute of Electrical and Electronics Engineers PMI, Project Management Institute Life Makers Society Work Experience January 2011 – Present: Information Technology & Automation Co. (ITAC)Title: Projects & Pre-sales Manager at ITAC. Information Technology & Automation Co. (ITAC) is a Jordanian IT company since 2002, specializes in providing advanced and integrated solutions in the field of information technology and automation using Portable Application and Hand Held Computers. Role: As a Projects & Pre-sales manager, I am responsible for all activities related to both IT sales and technical aspects of the company as well as following up all running projects. These activities include:Project and processes measurement performance (Metrics), quality control and reporting: ensuring the effectiveness and efficiency of the Service Level Management SLM process, following up the Earned Value calculations EV against performance measurement baseline as well as identifying the Key performance Indicators KPIs. Customer Relationship Management CRM including development of Customer Performance Measures and KPIs:Customer satisfactionCustomer LoyaltyReturn ratesTotal cost to customerResponse time per customer requestNumber of customersAnnual sales per customerCustomer profitabilityDirect & Indirect salesNumber of proposal made. Identifying Training & Capacity Building KPIs ; i.e. Training penetration rate , Average time to competence , Ratio of internal versus external training, Employee satisfaction with training, ROI of training, % of HR budget spent on training, Average number of training hours per employee , Average training costs per employeeTechnical proposal preparing, writing and auditing along with the SRS douments Project management, project estimating, costing, Monitoring and controlling projects performance in addition to following up projects related activities.Managing concurrent projects working together. Conducting customers’ presentations and Demos on the ITAC products.Conducting required training to development team.Leading and supervising the development team that consists of 15-20 senior and junior developers.Supervising the technical support team that consists of around 10-15 technical support professionals.Quality management for all ongoing projects in the company to meet the quality standards.December 2008 – January 2011: PricewatrehouseCoopers(PwC)-AmmanTitle: Senior Consultant at the IT- Performance ImprovementPricewaterhouseCoopers PricewaterhouseCoopers (PwC) is one of the world's largest professional services firms and the largest of the Big Four auditing firms.During my job, I participated in planning the IT strategies and creating the policies for database metadata, identifying organization’s resource data as well as ensuring data integrity and data quality.Moreover, I participated in several projects:Project Name: IT Strategy and Implementation Roadmap Development for Kurdistan Regional Government KRG.Role: Participating in the Information Technology Strategy and Roadmap Development covering all the governmental entities passing through bellow roles:Performing the assessment phase: data collecting by visiting nine KRG’s entities and ministries.Identifying and describing the KRG priority business needs and quick win opportunities Understanding the strategic intent.Performing a research and capturing best in class in regional Government information technology adoption and deploymentPerforming research and capture relevant leading IT practices and trends.Performing benchmarking and Current Situation AssessmentDeveloping Vision, Mission and Objectives draft with DoIT.Capture government challenges and dependencies in introducing IT infrastructure, business solutions and technology delivery capabilitiesDeveloping Strategic Directions draft covering all the areas of Governance.Identifying IT Governance policies and processes.Identifying the IT gaps between existing situation and the future IT Strategy.Identify the Common Applications taking into consideration the Current KRG Situation Assessment, Business Needs, Strategic Direction and BenchmarksIdentifying Human Resources HR KPIs in order to develop HR Strategy plan as follows:Average salary per employeeWorkforce stability% of senior employees% of non-fulltime employeesAverage response time for routine HR inquiriesEffective Work time Index EWIEmployer satisfaction rateHuman Capital ROIAbsence Rate% of women in management% of sick days (illness rate)Job satisfaction (index)Staff turnover.Project Name: Financial Operations Automation ERP and Accounting System Selection for KOREK.Role: I was a member of the evaluation committee for the KOREK Telecom Company in Kurdistan- Iraq. January 2008 – December 2008: Civil Service Bureau (CSB) ديوان الخدمة المدنية Jordan Title: Project Manager /System AnalystCSB is responsible for regulating the affairs of public employees and development dimensions of the human, procedural and legal and human resources management in the civil service in Jordan. During my work with CSB, I was responsible for the following responsibilities:Business Process Reengineering for the Jordanian Government Entities; analyzing the entity’s current procedures and workflows, designing new procedures to achieve a defined business outcome.Controlling the quality service delivery by the vendor “The Royal Scientific Society” RSS.Setting up the appropriate IT policies and procedures for CSB.Managing the relationship with RSS, the internal users and with the key persons in the Ministries and Organizations.Creating the appropriate environment for the systems and procedures to be aligned with the Jordanian e-government program.Worked as the IT Contract Advisor, was responsible for the planning and managing all the aspects of the IT contract procurement processes of CSB.During my job, I participated in several projects:Project Name: Data Cleansing for Public Sector Employees Database. Role: worked as a system and business analyst and as a member in the development team. Project Name: Electronic e-Card project for public sector employees, converting all records to electronic records to be available on the CSB web Site www.csb.gov.jo. Role: one of the administrative team. I was responsible to present the public sector employees by conducting awareness sessions and conferences. Project Name: Human Resources ( HR1 and HR2) projects for public sector employees in all Ministries and public Departments via a central database. Role: I was the project manager for the HR1 project and the CSB’s coordinator in addition to my daily responsibilities.November 1996 – September 2007: MCE- Amman- JordanTitle: IT ManagerIT Manager is the last position in MCE. During my work, I gained a wide experience in project management, general management, HR management, total quality management, Key Performance Improvement KPI procedures and Information Technology (IT) team management al well as team leadership.In addition to conducting specialized training courses in several topics, I was a member of the development team who developed Human Resources and Payroll Systems. Moreover, participated in computerization of the Department of Mobilization and connecting this department with the Jordanian e-government Program.Title: System Analyst and Senior DeveloperAs a member of the development team of the Financial Systems, I worked on the Oracle DBMS technology as a System Analyst in addition to working as a Senior Oracle Developer and Database Administrator (DBA). Participated in analyzing the main requirements of the financial system as well as developed parts of the database objects (packages, procedures and functions) and designing the end-user’s screens and reports using Oracle Tools ; such as: Oracle Developer and Oracle Discoverer.Title: Database Administrator DBA and Developer (Programmer).Role: Participated in analyzing, designing and developing the following information system: Human Resources HR System, Point Of Sales (POS) and Cash Management System using FoxPro and Oracle DBMS tools starting with Developer 2000.LanguagesArabic: mother tongue.English: Excellent in reading, writing and speaking.Training CoursesProject Management Professional- PMP Course. And MS-Project Course.ORACLE, SQL, PL/SQL, Developer2000, Designer2000 and Oracle Database Administration (DBA)Oracle Jdeveloper and JAVA Programming LanguageComputer and Information systems SecurityGeneral management skills course.Microsoft Certified System Engineer MCSE.Interest and activitiesReading and searching scientific materials. Learning and teaching new useful methodologies and practical ideas to develop myself, my team, my students, career path and my future plans. Exploring new opportunities in multi fields of life. Doing charity and helping people improve their life via the Life Makers Society and othersJogging and light exercises during leisure because  "a sound mind is in a sound body" Scientific ResearchesA Novel Arabic Stemmer to Extract Tri-Literal Roots PAPER (2006/2007) as a requirement for Graduation from The Arab Academy for Banking and Financial SciencesScope of Satisfaction of Arab Academy Students' about the Academy Web Site http://www.aabfs.org practice research in spring 2006.Attended ConferencesIEEE Annual Conference Named (AICCSA) in Jordan, Amman, May 2007. My participation was a paper called “A Novel Algorithm to Extract Tri Literal Arabic Roots” by M.Momani and Jamil M.Faraj” ReferencesMohammad Nafe’ Khader , IT Manager and Technical Manager of Government HRMIS Project, Civil Service Bureau, www.csb.gov.jo ديوان الخدمة المدنية . Jordan, Mob: 00962-795-976-809, mkhader@hotmail.comMedhat Isma’el Al-Azzeh, Projects Manager, Dawaer Technologies Co, Riyadh, KSA, www.dawaertec.com دوائر التقنية , Mobile:00966-590-704-471, e-mail: medhat_al_azzeh@hotmail.comAbdel Wahhab Kalil , Manager, Price Waterhouse Coopers, www.pwc.com Canada, mobile: 0012269292007, , email: awahhhab@gmail.com Dr. Nidhal Omari , Assistant Professor, World Islamic Sciences University http://www.wise.edu.jo Jordan, mobile: 00962-777-410-444, email: nidhal_omari@hotmail.com <br />#ClientIndustryThe Project Name- Type of ServiceYearCountry1UMNIAH TelecomUMNIAH is one of the 3 Telecom Jordanian Operators. Attendance and distribution tracking system 2011Jordan2Orange-JTG, JordanTelecomOrange is one of the 3 Telecom Jordanian Operators. Distribution Tracking System: a real time solution to automate, monitor and control all field activities of Orange indirect sales force and distributors2011Jordan3GAM Greater Amman MunicipalityGeneral Government ServicesDesigning Assets Management and Labeling System and Inventory Management Information System: to track and manage all GAM assets and guardian materials using hand held computers and barcode technologies. I am the project manager of this project2011-2012Amman, Jordan4JETTTravel and TourismPortable Ticketing System: This system was designed to be used across all stations of the Jordan Express Tourist Transportation JETT Company http://www.jett.com.jo using hand held computers and portabe printers. I am the Project Manager.2011All Jordan stations5UNRWANGO Fixed Assets tracking and management System for UNRWA: the purpose is to count, track and manage the properties of UNRWA all over Jordan. I am the Project Manager of the project.2010-2011Amman, Jordan6WAJ - Water Authority of Jordan Public ServicesPortable Billing System: across more than one municipality and in coordination with the following water distribution companies( Engicom, WAJ and Orient), this project aimed to issue portable bills at customer’s site I was the Project Manager 2010-2011All cities across Jordan7TOTAL JordanOil and GasFuel Delivery System: using the mobility technology; i.e. Hand Held Computer hardware and in-house developed software to produce a full potable sales force solution to deliver fuel to customers.2010Jordan8Kurdistan Regional GovernmentGovernmentKRG IT Strategy and Roadmap Development Project. My role was data collection, process mapping, database architecture, performance management, infrastructure design as well as issuing business readiness reports and IT readiness report. I participated in the IT Strategy development as a researcher and a business analyst.2009-2010Kurdistan, Iraq9Korek TelecomTelecomERP and accounting System Selection for Korek, I was a member of the evaluation committee2008-2009Kurdistan, Iraq10Civil Service Bureau (CSB)GovernmentData Cleansing For the Public Sector Employees Database. This was a huge project that required to transform and cleanse around half million records of government employees in Jordan. I was the System Analyst.2008Jordan11Civil Service Bureau (CSB)GovernmentElectronic e-Card project for Public Sector Employees, converting all Paper-based records to a database to be available on the Civil Service Bureau web Site www.csb.gov.jo2008Jordan12Civil Service Bureau (CSB)GovernmentHuman Resources Management Information Systems (HR1 and HR2) projects for Public Sector Employees in all Ministries and public Departments via a central database to unify the data source and data manipulation. I was the senior system analyst for HR1.2007Jordan<br />Reference Sample Projects <br />

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