08 pmp quality management exam

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PMP Exam Preparation by Jamil Faraj

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08 pmp quality management exam

  1. 1. 434   Chapter 8Exam Questions1. Which of the following is NOT a part of quality?A. Fitness for useB. Conformance to requirementsValue to the sponsorC. Customer satisfactionD. 2. A project manager is using a histogram to analyze defects found by the team duringinspection activities. What process is being performed?Plan QualityA. B. Perform Quality ControlPerform Quality AssuranceC. Verify ScopeD. 3. Which of the following is NOT an example of Cost of Quality?Having team members spend extra time reviewing requirements with the stakeholdersA. Paying extra programmers to help meet a deadlineB. Hiring extra inspectors to look for defectsC. Sending a crew to repair a defective product that was delivered to the clientD. 4. You’re working with an audit team to check that your company’s projects all meet thesame quality standards. What process is being performed?A. Plan QualityPerform Quality ControlB. Perform Quality AssuranceC. Perform Quality ManagementD. 5. You’re managing a project to deliver 10,000 units of custom parts to a manufacturerthat uses Just In Time management. Which of the following constraints is most importantto your client?The parts must be delivered on timeA. The parts must be delivered in a specific orderB. The parts must conform to ISO specificationsC. The parts must be packaged separatelyD. exam questionsDownload at Boykma.Com
  2. 2. you are here 4   435quality managementExam Questions6. Which of the following is NOT part of the quality management plan?Strategies for handling defects and other quality problemsA. Guidance on how the project team will implement the company’s quality policyB. Metrics for measuring your project’s qualityC. A description of which deliverables don’t have to be inspectedD. 7. Which of the following tools and techniques is used to show which categories ofdefects are most common?Control chartsA. B. Pareto chartsC. Run chartsD. Flowcharts8. You’re managing a highway construction project. The foreman of your building teamalerts you to a problem that the inspection team found with one of the pylons, so youuse an Ishikawa diagram to try to figure out the root cause of the defect. What process isbeing performed?Quality ManagementA. Plan QualityB. Perform Quality ControlC. Perform Quality AssuranceD. 9. Which tool or technique is used to analyze trends?Scatter chartA. Run chartB. ChecklistC. Flow chartD. 10. When is inspection performed?At the beginning of the projectA. Any time a project deliverable is producedB. Just before the final product is deliveredC. At the end of the projectD. Download at Boykma.Com
  3. 3. 436   Chapter 8Exam Questions11. What’s the difference between Quality Control and Verify Scope?Quality Control is done at the end of the project, while Verify Scope is done throughout the projectA. Quality Control is performed by the project manager, while Verify Scope is done by the sponsorB. Quality Control is performed by the sponsor, while Verify Scope is done by the project managerC. Quality Control means looking for defects in deliverables, while Verify Scope means verifying that theD. product is acceptable to the stakeholders12. You’re a project manager at a wedding planning company. You’re working on a large wedding for awealthy client, and your company has done several weddings in the past that were very similar to the oneyou’re working on. You want to use the results of those weddings as a guideline to make sure that yourcurrent project’s quality is up to your company’s standards. Which tool or technique are you using?ChecklistsA. B. BenchmarkingDesign of ExperimentsC. Cost-Benefit AnalysisD. 13. You are using a control chart to analyze defects, when something on the chart causes you to realizethat you have a serious quality problem. What is the MOST likely reason for this?TheA. rule of sevenUpper control limitsB. Lower control limitsC. D. Plan-Do-Check-Act14. Which of the following BEST describes defect repair review?Reviewing the repaired defect with the stakeholder to make sure it’s acceptableA. Reviewing the repaired defect with the team to make sure they document lessons learnedB. Reviewing the repaired defect to make sure it was fixed properlyC. Reviewing the repaired defect to make sure it’s within the control limitsD. 15. The project team working on a project printing 3,500 technical manuals for a hardware manufacturercan’t inspect every single manual, so they take a random sample and verify that they have been printedcorrectly. This is an example of:Root cause analysisA. B. Cost benefit analysisBenchmarkingC. D. Statistical samplingexam questionsDownload at Boykma.Com
  4. 4. you are here 4   437quality managementExam Questions16. What’s the difference between Perform Quality Control and Perform Quality Assurance?Perform Quality Control involves charts like histograms and control charts, while PerformA. Quality Assurance doesn’t use those chartsPerform Quality Control and Perform Quality Assurance mean the same thingB. Perform Quality Control means inspecting for defects in deliverables, while Perform QualityC. Assurance means auditing a project to check the overall processPerform Quality Assurance means looking for defects in deliverables, while Perform QualityD. Control means auditing a project to check the overall process17. Which Quality Control tool is used to analyze processes by visualizing them graphically?ChecklistsA. FlowchartsB. C. Pareto chartsD. Histograms18. You are looking at a control chart to figure out if the way you are doing your project is fittinginto your company’s standards. Which process are you using ?A. Plan QualityQuality AssuranceB. Quality ControlC. Quality ManagementD. 19. Which of the following is associated with the 80/20 rule ?Scatter chartA. HistogramB. Control chartC. Pareto chartD. 20. Validated defect repair is an output of which process ?Integrated Change ControlA. Plan QualityB. Perform Quality ControlC. Perform Quality AssuranceD. Download at Boykma.Com
  5. 5. 438   Chapter 8Exam QuestionsAnswers1. Answer: CIt’s important for projects to produce a valuable product, but value isn’t really a part of quality. That’s whyearned value is part of Cost Management, not Quality Management.2. Answer: BIn the Perform Quality Control process, the team inspects the product for defects and uses the seven basictools to analyze them. Since the defects came from inspection, you know it’s Perform Quality Control.3. Answer: BCost of Quality is the time and money that you spend to prevent, find, or repair defects.4. Answer: CThe Perform Quality Assurance process is all about how well your company meets its overall quality goals.5. Answer: AA manufacturer that uses Just In Time management is relying on its suppliers to deliver parts exactly whenthey’re needed. This saves costs, because they don’t have to warehouse a lot of spare parts.6. Answer: DYour project team needs to inspect ALL of the deliverables! That means every single thing that gets producedneeds to be reviewed by team members, so they can find and repair defects.7. Answer: BA Pareto chart divides your defects into categories, and shows you the percentage of the total defects eachof those categories represents. It’s really useful when you have a limited budget for Plan Quality and want tospend it where it’s most effective!But those parts had better not have a lot ofdefects, because there aren’t a lot of spareparts lying around to do repairs!Don’t forget that ALL deliverables need to beinspected, including the stuff you create—likethe schedule, WBS, and project management plan.So you’ll get defects for them, too!exam answersKeep an eye out for fake processnames like Perform QualityManagement.Download at Boykma.Com
  6. 6. you are here 4   439quality managementDon’t assume that just becauseyou’re using a fishbone diagram,you’re always doing quality control!It’s also used in Risk Management; you’ll seethat in Chapter 11. The key thing to watch forhere is that the fishbone diagram is being used to find theroot cause of a DEFECT, not a risk or something else.Exam QuestionsAnswers8. Answer: CKeep your eye out for questionsasking you about Ishikawa orfishbone diagrams. When you usethose tools to analyze defects,you’re in quality control.OK, so I can use a runchart to figure out whetherquality is getting better or worseover the course of my project.11. Answer: DA lot of people get Quality Control and Verify Scope confused because they seem really similar. Bothof them involve looking closely at deliverables to make sure that they meet requirements. But theyserve really different purposes! You use Quality Control to find defects that you’re going to repair. VerifyScope happens at the very end of the Executing phase; it’s when you work with the stakeholder to gettheir formal acceptance for the deliverables.12. Answer: BBenchmarking is when you use previous projects to set quality guidelines for your current project. Youcan always find the results of the past projects in the Organizational Process Assets.You’d better have found all thedefects before you take theproduct to the customer!9. Answer: BA run chart is one of the sevenbasic tools of quality. It’s a longline graph that shows you thetotal number of defects that werefound over time.10. Answer: BInspection is when your team examines something that they produced fordefects… and every single deliverable needs to be inspected! That’s what“prevention over inspection” means: if you produce a deliverable that’sneeded later in the project today, it’s a lot cheaper to fix defects in it nowthan it will be when that deliverable is used later on in the project.Download at Boykma.Com
  7. 7. 440   Chapter 8Exam QuestionsAnswers13. Answer: AThe rule of seven tells you that when seven consecutive data points on your control chart come out on thesame side of the mean, you’ve got a process problem. That sounds a little complicated, but it’s actuallypretty straightforward. Defects tend to be scattered around pretty randomly; in any project that makes a lotof parts, even if they’re all within the specification, you’ll get a couple of parts that are a little bigger, and acouple that are a little smaller. But if you have a bunch of them in a row that all run a little big, that’s a goodindication that something’s gone wrong on your assembly line!14. Answer: CGoing back and repairing defects can be a pretty risky activity, because it’s really easy to introduce newdefects or not fully understand why the defect happened in the first place. Answer C says exactly that: yougo back and review the defects to make sure they’re fixed.15. Answer: DA lot of times it’s impractical to check every single product that rolls off of your assembly line. Statisticalsampling is a great tool for that; that’s when you pull out a small, random sample of the products andinspect each of them. If they’re all correct, then there’s a very good chance that your whole product isacceptable!16. Answer: CA lot of people get confused about the difference between Perform Quality Control and Perform QualityAssurance. Quality Control is where you inspect deliverables for defects, while Quality Assurance is whereyou audit the project to make sure the quality activities were performed properly.You inspect products for defects, and you canremember that because you’ll find an “inspectedby #8” tag in a product. You audit processes,and you can remember that because when youget audited, they’re making sure you did yourtaxes correctly—they’re auditing your actions,not a product.exam answersDownload at Boykma.Com
  8. 8. you are here 4   441quality managementExam QuestionsAnswersJust because you see a Perform QualityControl tool, that doesn’t mean you’rein the Perform Quality Control process...because they’re also tools used in PerformQuality Assurance! You always need to figureout what you’re using them for.17. Answer: BA flowchart is one of the seven basic tools of quality. You use it to analyze processes that are part ofyour project in order to look for quality problems and inefficiencies.18. Answer: BYou’re analyzing the process, so you are using Perform Quality Assurance.19. Answer: DPareto charts are based on the 80/20 rule. They sort your defects in descending order by root cause.So you always know which 20% of root causes are responsible for 80% of defects on your project.20. Answer: CPerform Quality Control is where you inspect your work, including your repairs!Download at Boykma.Com

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