Your SlideShare is downloading. ×
Zappos Downtown Project and DTP
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Zappos Downtown Project and DTP

1,041
views

Published on


0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,041
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
18
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. &
  • 2. A little about me at Zappos… Culture R&D Community and Events 2
  • 3. A little about me at DTP… Kids and Community Family Random Other Things 3
  • 4. A service company that just happens to sell shoes, clothing, handbags, accessories, housewares…
  • 5. TOP 100 BEST 2009 #23COMPANIES TO 2010 #15WORK FOR 2011 #6
  • 6. Headquarters: Henderson, NVFulfillment: Shepherdsville, KY1500+ employees
  • 7. 1,000+ brands 200,000+ styles 6 million items in warehouse100% inventoried
  • 8. Customer Service: What customers see first24/7 1-800 number on every pageFree shippingFree return shipping365-day return policy 8
  • 9. Customer Service: What customers experienceFast, accurate fulfillmentSurprise UpgradesOccasionally direct to competitors’ web sites 9
  • 10. Customer Service: What we do internallyNo call times/sales goalsCulture Reviews4 weeks of training 10
  • 11. Customer Service: What we do internallyPay to QuitCulture BookInterviews Based on Culture 11
  • 12. CORE VALUESAT ZAPPOS 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble We hire, fire, review, and build our business off of these values.
  • 13. Our #1 PriorityCulture
  • 14. WHAT CULTURE CAN DO FOR A COMPANY NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION SHARE VALUE AT THE TIME OF CLOSING
  • 15. ClothingCustomer ServiceCulture
  • 16. But What’s Next?
  • 17. Community
  • 18. Las Vegas City Hall
  • 19. Nikehttp://standardatl.com/home/wp-content/uploads/2010/07/Nike_Campus_Tour_01.jpg
  • 20. Googlehttp://static.panoramio.com/photos/original/400729.jpg
  • 21. Applehttp://www.techzek.com/wp-content/uploads/2011/09/apple_campus-1.jpg
  • 22. Doggy Day Carehttp://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
  • 23. NYU Campushttp://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
  • 24. What if?
  • 25. Las Vegas City Hall
  • 26. It was already happening…
  • 27. Downtown Vegas - Fremont East http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg
  • 28. Downtown Vegas - Fremont East http://www.lucyvegas.com/sites/default/files/griffin5.jpg
  • 29. Downtown Vegas - Fremont East http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg
  • 30. DOWNTOWN PROJECT - $350M$ 50M – Small businesses$ 50M – Tech Startups$ 50M – Education, Arts, Culture$200M – Residential & Real Estate
  • 31. DOWNTOWN PROJECT GOALS
  • 32. DOWNTOWN PROJECT GOALSLive/Work/Play – Walking Distance
  • 33. DOWNTOWN PROJECT GOALSLive/Work/Play – Walking DistanceThe Most Community-Focused Large Cityin the World
  • 34. DOWNTOWN PROJECT GOALSLive/Work/Play – Walking DistanceThe Most Community-Focused Large Cityin the WorldThe Co-working and Co-Learning Capitalof the World
  • 35. ROIInstead of maximizing short-term ROI(Return On Investment)…
  • 36. ROI vs. ROCInstead of maximizing short-term ROI(Return On Investment)…We focus on maximizing long-term ROC(Return On Community)
  • 37. ROI vs. ROCInstead of maximizing short-term ROI(Return On Investment)…We focus on maximizing long-term ROC(Return On Community)and institutionalizing ROL
  • 38. ROI vs. ROCInstead of maximizing short-term ROI(Return On Investment)…We focus on maximizing long-term ROC(Return On Community)and institutionalizing ROL(Return on Luck) - Accelerating Serendipity
  • 39. THE BIG BET AcceleratingCollisions, Community, and Co-Learning
  • 40. THE BIG BET AcceleratingCollisions, Community, and Co-Learning …will lead to… Happiness, Luckiness, Innovation, and Productivity
  • 41. WHY DO THIS?
  • 42. WHY DO THIS?We live here
  • 43. WHY DO THIS?We live hereZappos – ultimately help us attract and retainmore employees
  • 44. WHY DO THIS?We live hereZappos – ultimately help us attract and retainmore employeesCity – Help revitalize downtown
  • 45. WHY DO THIS?We live hereZappos – ultimately help us attract and retainmore employeesCity – Help revitalize downtownWorld – Help inspire other cities
  • 46. DOWNTOWN PROJECT - $350M$ 50M – Small businesses$ 50M – Tech Startups$ 50M – Education, Arts, Culture$200M – Residential & Real Estate
  • 47. $50M – Small Businesses
  • 48. $50M – Small Businesses• Criteria
  • 49. $50M – Small Businesses• Criteria – Owner Operated - Passionate
  • 50. $50M – Small Businesses• Criteria – Owner Operated - Passionate – Helps Build Community
  • 51. $50M – Small Businesses• Criteria – Owner Operated - Passionate – Helps Build Community – Execution Ability
  • 52. $50M – Small Businesses• Criteria – Owner Operated - Passionate – Helps Build Community – Execution Ability – Sustainable
  • 53. $50M – Small Businesses• Criteria – Owner Operated - Passionate – Helps Build Community – Execution Ability – Sustainable – Unique or First or Best at Something
  • 54. $50M – Small Businesses• Criteria – Owner Operated - Passionate – Helps Build Community – Execution Ability – Sustainable – Unique or First or Best at Something – Story-worthy
  • 55. Natalie
  • 56. Natalie
  • 57. Natalie
  • 58. Natalie
  • 59. Natalie
  • 60. Natalie
  • 61. $50M – Tech Startupshttp://img-s.foursquare.com/pix/EN1ZIL0JC5HTCZYD0PW41SWQYJHURTD204ZFZYBFGPM3F5JS.jpg
  • 62. $50M – Tech Startupshttp://timenerdworld.files.wordpress.com/2011/12/romotivefinal.jpg?w=576
  • 63. $50M – Education, Arts, Culture http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg
  • 64. $50M – Education, Arts, Culture http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg
  • 65. $50M – Education, Arts, Culture http://mikerossart.net/images/mikeross_enter.jpg
  • 66. $200M – Residential & Real Estate http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
  • 67. WHEN CITIES DOUBLE IN SIZE…Productivity and innovation per residentincreases by 15%(But not true for companies)Accelerate serendipity -> Accelerate learning ->Accelerate productivity and innovation
  • 68. 3 INGREDIENTS FOR SERENDIPITY1. Residential density of at least 100 residents/acre2. Street-level activity for residents to collide3. Culture of openness, collaboration, creativity, and optimism
  • 69. HOW TO ACCELERATE LEARNING & INNOVATIONMaximize serendipitous interactionsDensity in the officeDensity in the cityCollisions vs. convenience
  • 70. DIFFERENT GROUPS COLLIDING1. 2000 Zappos employees2. 1000 Teach For America corp members and alumni3. Tech Startup Community4. Small Business Community5. Art and Music Communities6. Other Passion Communities7. Local Residents
  • 71. LEARNING FROM ZAPPOS & COWORKING… Culture is to a Company
  • 72. LEARNING FROM ZAPPOS & COWORKING… Culture is to a Company as Community is to a City
  • 73. LEARNING FROM ZAPPOS & COWORKING… Culture is to a Company as Community is to a City Values Innovation Serendipity Participation Upward MobilityAttracting Startups and the Creative Class
  • 74. Our Secret Weaponhttp://static3.vipasuite.com/resources/dyn/images/459355w783h429s185b/_fn/ogden-3.jpg
  • 75. LEARNING FROM TED, SUMMIT SERIES, SXSW… Curated Content Serendipity Learning Connections Community
  • 76. Downtown Vegas Mini-Residency Curated Content Serendipity Learning Connections Community
  • 77. Fremont St. & Las Vegas Blvd.
  • 78. Downtown Vegas Monthly Cadence
  • 79. Downtown Vegas Monthly Cadence Week 1 – First Friday Week
  • 80. Downtown Vegas Monthly Cadence Week 1 – First Friday Week Week 2 – Tech Week
  • 81. Downtown Vegas Monthly Cadence Week 1 – First Friday Week Week 2 – Tech Week Week 3 – Fashion Week
  • 82. Downtown Vegas Monthly Cadence Week 1 – First Friday Week Week 2 – Tech Week Week 3 – Fashion Week Week 4 –
  • 83. Downtown Vegas Monthly Cadence Week 1 – First Friday Week Week 2 – Tech Week Week 3 – Fashion Week Week 4 – Week 4 Week
  • 84. OUR BIG BET… 3 Guiding PrinciplesAccelerate:1. Serendipity/Collisions2. Community/Culture3. LearningAnd everything else will fall into place… (productivity, innovation, growth, happiness)What will people say about downtown?
  • 85. “Downtown Will Make You Smarter” http://langintro.com/lv_dec_2010/pics/0950_emergency_arts_window.jpg
  • 86. 50% of Humans Live in Cities http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
  • 87. 75% Will Live In Cities in Our Lifetime http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
  • 88. Inspire Other Cities http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
  • 89. Downtown Vegas:City of Possibilitieshttp://langintro.com/lv_dec_2010/pics/0950_emergency_arts_window.jpg
  • 90. TOUR ZAPPOS AND DOWNTOWN! tours.zappos.com www.downtownproject.com Jamie@zappos.com