• Save
Smarter systems for uncertain times
Upcoming SlideShare
Loading in...5
×
 

Smarter systems for uncertain times

on

  • 1,035 views

 

Statistics

Views

Total Views
1,035
Views on SlideShare
991
Embed Views
44

Actions

Likes
0
Downloads
15
Comments
0

3 Embeds 44

http://jtonedm.com 41
http://www.slideshare.net 2
http://static.slidesharecdn.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • In an uncertain world, businesses require agility more than ever. Agile businesses cannot be bound by fixed or hard to change systems. Equally the realities of the modern business environment do not allow for manual processes and purely human decision making. Outsourcing, customer service delivered through complex business webs, a need for real-time response and huge data volumes all force the issue – we must automate processes and decision-making. Yet we must ensure this automation gives us flexibility to change our approach, allows us to experiment and sets us up to learn. This keynote shows applying Decision Management to existing systems builds in agility, supports experimentation and ensures our systems learn from the data they collect.
  • Decision Management builds on a standard technology platform – typically an SOA oneUses the existing data architecture and performance management environment – provides contextSupports the move to BPM and web services/composite applications – more contextWithin this framework build decision servicesAutomate them using business rules and predictive models – rules for policies, expertise and analytics for analysis and experience.Enhance them using adaptive control and optimization – for learningNote there is no technology to simulate biases and pre-conceptions but that’s probably a good thingThere was a recent argument in the blogosphere between SAS and IBM on predictive analytics, optimization and business rules. They were taking pot shots at each other about who had what technology but I think they both tended to miss the point – we are trying to improve decision making here so let’s focus on that, the technology should be selected to deliver on that promise. You might need all of this or just some of it – that does not matter. Making better decisions does.
  • Identify decisions that matterExternalize them from legacy systems, processesBuild decisioning components, decision servicesBuild in experimentation, test and learnConsider business rules and analytics togetherManage organization, change, readiness issues
  • Decision Management Solutions can help youFind the right decisions to apply business rules, analyticsImplement a decision management blueprintDefine a strategy for business rule or analytic adoptionYou are welcome to email me directly, james at decision management solutions.com or you can go to decision management solutions.com / learn more. There you’ll find links to contact me, check out the blog and find more resources for learning about Decision Management.

Smarter systems for uncertain times Smarter systems for uncertain times Presentation Transcript

  • Smarter systems for uncertain times
    James Taylor,
    CEO
  • About me
    Independent consultant working with clients to help automate and improve decisions
    Previously a VP at Fair Isaac whereI developed the concept of Decision Management
    20 years experience in all aspects of software including time in PeopleSoft R&D and at Ernst & Young
    Blogger, speaker, writer
    james@decisionmanagementsolutions.com
  • AGENDA
    1
    Why?
    2
    What ?
    3
    How?
  • Why smarter systems?
    Timeliness
    Real-time
    Days
    Objectives
    Complex Trade-Offs
    Straightforward
    Regulations
    Complex and global
    Local and simple
    Changes to Strategy
    Uncertainty
    Constant
    Every 3-5 Years
    Low
    Very High
  • Not THIS smart
    "I'm sorry, Dave. I'm afraid I can't do that."
  • ©2009 Decision Management Solutions
    6
    This smart
  • ©2009 Decision Management Solutions
    7
    Decision Management is
    A business discipline that builds on existing enterprise applications to
    put data to work
    manage uncertainty
    increase transparency
    give the business control
  • ©2009 Decision Management Solutions
    8
    5 principles of decision management
    Little decisions add up so focus on operational decision making
    The purpose of information is to decide so put your data and analytics to work
    You cannot afford to lock up your logic so externalize it as business rules
    No answer, no matter how good, is static so experiment, challenge, simulate, learn
    Decision Making is a process so manage it
  • ©2009 Decision Management Solutions
    9
    Delivering Decision Management
    3 stages to better operational decisions
    Create a “closed loop” between operations and analytics to measure results and drive improvement
    Design and build independent decision processes to replace decision points embedded in operational systems
    Identify the decisions (usually about customers) that are most important to your operational success
  • The Decision Management technology stack
    Business Process Management
    Web Services
    PerformanceManagementKPIs
    VisualizationBI
    Adaptive Control
    Decision Service
    DescriptiveAnalytics
    PredictiveAnalytics
    Optimization
    DatabaseData Warehouse
    In-databaseAnalytics
    Business Rules
    Enterprise Platform
  • ©2009 Decision Management Solutions
    11
    Action Plan
    1
    2
    3
    4
    5
    6
  • ©2009 Decision Management Solutions
    12
    Shameless commerce
    Decision Management Solutions can help you
    Focus on the right decisions
    Implement a blueprint
    Define a strategy
    For assistance, to find out more or if you have questions
    decisionmanagementsolutions.com/learnmore