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Designing Smart Portals with Decision Management
 

Designing Smart Portals with Decision Management

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How to design intuitive, relevant and personalized Portals using the power of Big Data, Analytics & Business Rules. Traditional Portals are geared towards presenting the best Information for users to ...

How to design intuitive, relevant and personalized Portals using the power of Big Data, Analytics & Business Rules. Traditional Portals are geared towards presenting the best Information for users to make good decisions. Smart Portals are automating knowledge requirements as well as using the new class of Decision Management systems based on Business Rules Management Systems (BRMS), Data-Mining, Predictive Analytics and Optimization Suites.

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    Designing Smart Portals with Decision Management Designing Smart Portals with Decision Management Presentation Transcript

    • Designing Smart Portals A Decisions-Centric Approach July 2013
    • ©2013    Decision  Management  Solu6ons   Your Presenter Gagan Saxena §  VP Consulting & Principal Consultant, Decision Management Solutions §  Former CIO, 20+ years in Business Architecture, Enterprise IT §  Apple Vacations, James Martin/ Headstrong 2  
    • §  What are Portals? §  What is Smartness? §  Role of Decisions §  Decision Modeling §  Smart Portal Implementation Agenda
    • Portals ©2013    Decision  Management  Solu6ons   4   Humans  talking  to  Machines.   And  some6mes  with  other  Humans.   Self  Service.   For  Employees,  Customers,  Vendors  and  Other  Stakeholders.  
    • The Machine ©2013    Decision  Management  Solu6ons   5   Humans   Smartness   Coding   Humans   Coding   Smartness   People  on  Screens   Programming  Logic   Configurable  Behavior   SMARTER  
    • Smartness ©2013    Decision  Management  Solu6ons   6   People  on  Screens   Programming  Logic   Configurable  Behavior   BIG  DATA   BUSINESS  RULES   PREDICTIVE  ANALYTICS   Humans   Coding   Smartness   Adap6ve,   Agile,  Analy6cal,   Personalized  
    • The Band-Aid: Hiding Complexity ©2013    Decision  Management  Solu6ons   7   Humans   Smartness   Infra  Humans   Smartness   Infra   News   Weather   Stocks   Humans   Smartness   Coding   THE  PORTAL   A A B B C C
    • The Skin: Fixing User Experience ©2013    Decision  Management  Solu6ons   8   Humans   Smartness   Coding   User  Goals   Personas   Story  Boards   Informa6on  Architecture   Wireframes   Screen  Flows   Usability   Graphics   Colors   REQUIREMENTS   SPECS   GUIDELINES   Process  Models   Data  Models   Same  as   Before   Services   Oriented   Architecture   (SOA)  
    • The Brain: Smarts needs Knowledge ©2013    Decision  Management  Solu6ons   9   Humans   Coding   Smartness   Exper6se   Analy6cs   Policies   Best  Prac6ces   Idea   Experiment  
    • Embedding Knowledge in Machines ©2013    Decision  Management  Solu6ons   10   Technology   Vocabulary   Big  Data  Plaaorms   Business  Rule  Management  Systems   Analy6cal  Models   Decisions   Emerging   Abundantly   Available   Humans   Coding   Smartness  
    • ©2013    Decision  Management  Solu6ons   Straight Through Processing §  Processes stop when decisions must be made Process   Process   Process  Human   Decision   Human   Decision   Automated   Decisions   Straight  Through  Processing   Manage  Rules  &   Handle  Excep6ons   A   B   C   A   B   C   New   11  
    • ©2013    Decision  Management  Solu6ons   12   Smartness = Decision Services
    • DECISIONS   Decisions: Make Knowledge Actionable ©2013    Decision  Management  Solu6ons   13   Goals   Informa6on    Source   Knowledge   Org  Units   KPIs/   Metrics   Events   Processes   DECISION  MODEL  
    • A Decision Model ©2013    Decision  Management  Solu6ons   14   Link   Decisions..   …To   Knowledge  
    • Dependencies in Automating Decisions ©2013    Decision  Management  Solu6ons   15   PHASE  3   PHASE  1   PHASE  2  
    • Smart Portal Implementation ©2013    Decision  Management  Solu6ons   16   Humans   Smartness   Coding   User  Goals   Personas   Story  Boards   Informa6on  Architecture   Wireframes   Screen  Flows   Usability   Graphics   Colors   REQUIREMENTS   SPECS   GUIDELINES   Process  Models   Data  Models  
    • ©2013    Decision  Management  Solu6ons   17   Questions? Contact Gagan §  www.decisionmanagementsolutions.com §  gsaxena@decisionmanagementsolutions.com §  @Gagan_S Questions or comments on DecisionsFirst Modeler §  support@decisionsfirst.com §  http://support.decisionsfirst.com