Performance Management And Agilty

Performance Management and Agility
James Taylor,
CEO

The one slide you need
Performance Management
measures and monitors
supports people who make decisions
But systems make decisions too
Decision Management
makes system decisions explicit
The combination builds cockpits
not dashboards

AGENDA
1
The pilot analogy
2
Performance Management or
Performance Monitoring
3
From dashboards to cockpits with Decision Management

The pilot analogy

The business executive as fighter pilot

But cockpits have controls not just dials

And planes have auto pilots

And pilots learn on simulators

Decision Management
Automates decisions
So your systems have an auto pilot
Exposes how decisions are made
So you have knobs and dials
Allows for simulation
So you can experiment and learn
©2009 Decision Management Solutions
9

Performance Managementor Performance Monitoring?
10

11
Understand drivers
Manage risk
Manage opportunities
Greater agility
Better decisions
Control performance
The power of performance management
Control
Understanding

12
Understand drivers
Manage risk
Manage opportunities
Greater agility
Better decisions
Control performance
The barriers to performance
Control
 People
 Computers
Understanding
 Macro
 Micro

13
Systems do
But operationally, one transaction, or one customer at a time
People don’t make many of the decisions in your business
Risk and opportunity do not come only in strategic lumps
Reality check

From dashboards to cockpits
14

Delivering decision management
15
3 Steps
Create a “closed loop” between operations and analytics to measure results and drive improvement
Design and build independent decision processes to replace decision points embedded in operational systems
Identify the decisions (usually about customers) that are most important to your operational success

Step 1: Decision discovery
16
What decisions does someone make while looking at a dashboard?
What decision will they want to make differently based on what they see?
When they drill down, what level do they reach?

Step 2: Decision Services
17
Build decision services to automate the decisions rather than waiting
Externalize decisions that dashboard users will want to change
Identify the micro decisions and match drill down levels

Step 3: Decision analysis
18
Give the decision itself a dashboard
Link what-if scenarios and simulation to individual decisions

Take action for agility

Action plan

Performance Management And Agilty

by Decision Management Solutions on Nov 19, 2009

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Performance Management And Agilty — Presentation Transcript