Chordiant Ecab

Top Gun Or why the future of business can be seen in cockpits today James Taylor Principal Smart (enough) Systems LLC May 2008

“ Better” Results Thanks to Technology Bomb Load Range Speed Crew B - 17 2,300 kg 3,219 km 293 km/h 10 B - 2 22,700kg 10,400 km 760 km/h 2 Multiple 9.9 3.2 2.6 0.2

Top Gun Gets Lots of Help

To Fly Something of Low Relative Value

What Help Do Executives Get?

Executives Need Smarter Systems Decision-Making Well-Defined Increasingly Complex Timeliness Days Real-time Objectives Local and clear Complex Trade-Offs Regulations National and simple Complex and global Changes to Strategy Every 3-5 Years Constant Operational Volume Low High

Smarter Systems Make More Decisions People Not Made Embedded People Embedded Not Made New Before After Larger boxes represent more decisions, by volume

More and more decisions can be automated Complexity Value Automated Decisions Expert Decisions Manual Decisions

Different kinds of decisions Low High High ECONOMIC IMPACT OF INDIVIDUAL DECISION Low DECISION VOLUME High-value, low-volume decisions Medium-value, medium-volume decisions Low-value, high-volume decisions

Decisions Matter
How do you react to junk mail from your bank?
Clearly I am in a demographic group that my bank’s marketing department thinks will have a better than 1% response rate. Fine.
My bank is stupid – don’t they know anything about me? Why do they keep sending me this rubbish!
Consumers react to your decisions like they were personal and deliberate
Shouldn’t you make sure they are?

Decisions, Decisions, Decisions

What Business Executives Need Simulators So they can learn what impact an action might have Auto Pilot So their business can fly effectively without them, at least sometimes Heads - up Display So they can quickly see what’s coming, what’s happening now and what their options are Controls That are simple to use even though their outcome is complex Time To look out the windshield

Simulator
Potential Impact
Learn then Do
Experimentation
Practice for the “Big One”

Auto Pilot
Automated Systems take Action
From Human to Automated Monitoring
Systems that Don’t Wait

Heads-Up Display and Dashboard
Real-time
Aggregated and Visualized
Integrated External Data

Controls
Dashboard <> Instrument Cluster
Knobs, Levers, Switches
Act not just Understand
Simple Actions, Complex Outcomes

The End Result Is Systems That Are
Operational
Real-Time
Rapidly evolving - easy to change
Learning – more data makes them “smarter”
Customer-Centric
Demonstrably Compliant
Cost-Effective
Business-Driven

Contact Information James Taylor Principal Smart (enough) Systems LLC [email_address] www.smartenoughsystems.com www.smartenoughsystems.com/wp

Chordiant Ecab

by Decision Management Solutions on Oct 06, 2008

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Chordiant Ecab — Presentation Transcript