Advanced Decisioning for Process Excellence

Advanced decisioning for process excellenceJames Taylor, CEO

AGENDA and 1 2 Challenges opportunities Decision Management & process 3 Advanced decisioning management 4 5 6 Business Wrapping it rules, up and next analytics and steps optimization

The one slide you need Process excellence requires advanced decisioning Processes and decisions are complementary The value of business rules is to manage decisions The value of analytics is to improve decisions Optimizing processes means focusing on decisions Make processes simpler, smarter and more agileDecision Management is the business discipline you need to complement process management and achieve process excellence ©2009-2011 Decision Management Solutions 3

Challenges and opportunities

But is process management the answer?Straight through processing Only trivial processes don’t make business decisionsAdvanced analytics Analytics improve decisionsDynamic processes Put decisions first to make processes dynamicBusiness user control Business users need control of decisions tooBusiness alignment Decisions are where business, IT and analytics meet ©2009-2011 Decision Management Solutions 8

DecisionManagement andprocessmanagement

A process is not a decisionProcess Decision Sequence Actions Policies, regulations …, expertise, analytics Service sequence Service behavior Reuse services Reuse across services End-to-end visibility Visibility within services ©2009-2011 Decision Management Solutions 11

Advanceddecisioning 101

Decision ManagementA business discipline that builds on existingenterprise applications to put data to work manage uncertainty increase transparency give the business control ©2009-2011 Decision Management Solutions 14

Steps to decision management3 stages to better operational decisions Create a “closed loop” between operations and Design and build analytics to independent measure results decision and drive processes to improvement Identify the replace decision decisions (usually points embedded about customers) in processes that are critical to your operational processes ©2009-2011 Decision Management Solutions 15

ALL decisions matter “Most discussions of decision making assume that only senior executives make decisions or that only senior executives’ decisions matter. This is a dangerous mistake.” Peter Drucker ©2009-2011 Decision Management Solutions 16

Closing the loop with decision analysis Information Evaluate ResultsReaction Decision Update Refine Rules, Decision Models Action Business & Analytic Experts Simulate Create Impact Alternatives Customer ©2009-2011 Decision Management Solutions 21

Wrapping it upand next steps

Risks and benefitsWithout Decisions With Decisions Decisions an afterthought Decisions first class object Decisions buried in process Decisions linked not buried Process becomes complex New process is simplified Inconsistency of rules likely One version of rules Decisions only evolve with Independent process & process decision changes Hard to share decisions Decisions (and Decision Services) are reusable ©2009-2011 Decision Management Solutions 23

The one slide you need Process excellence requires advanced decisioning Processes and decisions are complementary The value of business rules is to manage decisions The value of analytics is to improve decisions Optimizing processes means focusing on decisions Make processes simpler, smarter and more agileDecision Management is the business discipline you need to complement process management and achieve process excellence ©2009-2011 Decision Management Solutions 27

Decision Management Solutions Decision Management Solutions can help you Focus on the right decisions Implement a blueprint Define a strategy For assistance, to find out more or if you have questions decisionmanagementsolutions.com ©2009-2011 Decision Management Solutions 28

Thank you! James Taylor, CEOjames@decisionmanagementsolutions.com www.decisionmangementsolutions.com

Advanced Decisioning for Process Excellence

by Decision Management Solutions on Mar 31, 2011

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Advanced Decisioning for Process Excellence — Presentation Transcript