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Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
Pio roundtable 12142011
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Pio roundtable 12142011

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  • 1. S o u th Fu lto n Pu b lic Info rm atio n O ffice r Ro u nd Tab leH o ste d b y TH E C ITY O F EAS T PO IN T
  • 2. Ag e nd a• I. Welcome and Introduction Ice Bre ake r• II. Purp o se o f M e e ting• III. Intro d uctio n to East Po int IV. H o w d o yo u C o m m u nicate• V. C o m m u nicatio n S ce nario s VI. W rap U p
  • 3. W e lco m e
  • 4. Ag e nd a• I. Welcome and Introduction Ice Bre ake r• II. Purp o se o f M e e ting• III. Intro d uctio n to East Po int IV. H o w d o yo u C o m m u nicate• V. C o m m u nicatio n S ce nario s VI. W rap U p
  • 5. Ag e nd a• I. W e lco m e and Intro d u ctio n Ice Breaker• II. Purp o se o f M e e ting• III. Intro d uctio n to East Po int IV. H o w d o yo u C o m m u nicate• V. C o m m u nicatio n S ce nario s VI. W rap U p
  • 6. Ag e nd a• I. W e lco m e and Intro d u ctio n Ice Bre ake r• II. Purpose of Meeting• III. Intro d uctio n to East Po int IV. H o w d o yo u C o m m u nicate• V. C o m m u nicatio n S ce nario s VI. W rap U p
  • 7. Pu rp o se o f M e e ting• Enco urag ing C o m m u nicatio n b y C o nne cting M ind s Ex ch ang e Be st Practice s• Sh are C o m m unicatio n Inno vatio ns Im p ro ve C o m m unicatio ns S kills
  • 8. Ag e nd a• I. W e lco m e and Intro d u ctio n Ice Bre ake r• II. Purpose of Meeting• III. Intro d uctio n to East Po int IV. H o w d o yo u C o m m u nicate• V. C o m m u nicatio n S ce nario s VI. W rap U p
  • 9. Ag e nd a• I. W e lco m e and Intro d u ctio n Ice Bre ake r• II. Purp o se o f M e e ting• III. Introduction to East Point Communications IV. H o w d o yo u C o m m u nicate• V. C o m m u nicatio n S ce nario s VI. W rap U p
  • 10. East Po int C o m m u nicatio ns D ivisio n• Estab lish e d in Fy1 2 Bu d g e t Ye ar S e rve s as th e Pu b lic Info rm atio n O ffice r fo r th e C ity o f East Po int • W o rks C lo se ly w ith D e p artm e nts to craft m e ssag e s to re sid e nts and th e m e d ia
  • 11. EPTV2 2• EPTV2 2 2 4x 7 G o ve rnm e nt Acce ss TV C h anne l • C re ate O rig inal C o nte nt • Th e Po int Bro ad cast C ity C o u ncil M e e ting s • Pro d u ce PS A’s fo r d e p artm e nts
  • 12. Th e Po intTABLE_12142011.ppt_media/thepoint_zumba-1.mov
  • 13. W e b site• U p d ate W e b C o nte nt Ensu re Accu racy o f S to rie s• Ke e p th e W e b site Fre sh
  • 14. East Po int S o cialM e d ia
  • 15. S o cial M e d ia• Be e n u sing S o cial M e d ia since Au g u st 2 01 0 U se d fo r no tificatio ns o f e ve nts• H e lp e d o u t d rastically in crisis co m m u nicatio ns d u ring sno w sto rm Be ne fits are infinite
  • 16. Inno vatio n
  • 17. Re aso n fo r W h ats U p C am p aig n• C ity face d w ith scru tiny o ve r incre ase d utility b ills• Re p o rts o f u nre ad o r m isre ad m e te rs• Estab lish e d to re institute faith in th e C u sto m e r C are D e p artm e nt
  • 18. W h ats U p C am p aig n• FAQ Pro d u ce d fo r p u b lic• se rie s o f co m m e rcials p ro d uce d fo r w e b and TV statio n• Virtu al To w n H all M e e ting s H o ste d b y C ity Staff
  • 19. 12142011.ppt_media/WhatsUP_CUSTSERV-1.mov
  • 20. C o m m unity O u tre ach• C itiz e ns Le ad e rsh ip Acad e m y • 1 0 w e e k co u rse d e sig ne d to e d u cate re sid e nts ab o ut h o w th e East Po int C ity G o ve rnm e nt w o rks • Each w e e k is le ad b y D e p artm e nt h e ad s • G rad uate s g o o n to b e C o m m u nity Ad vo cate s and invo lve d in m any b o ard s and co m m issio ns.
  • 21. Ag e nd a• I. W e lco m e and Intro d u ctio n • Ice Bre ake r• II. Purp o se o f M e e ting• III. Introduction to East Point Communications• IV. H o w d o yo u C o m m u nicate• V. C o m m u nicatio n S ce nario s• VI. W rap U p
  • 22. Ag e nd a• I. W e lco m e and Intro d u ctio n • Ice Bre ake r• II. Purp o se o f M e e ting• III. Intro d uctio n to East Po int• IV. How do you Communicate• V. C o m m u nicatio n S ce nario s• VI. W rap U p
  • 23. H o w d o yo uC o m m unicate ?
  • 24. Ag e nd a• I. W e lco m e and Intro d u ctio n • Ice Bre ake r• II. Purp o se o f M e e ting• III. Intro d uctio n to East Po int• IV. H o w d o yo u C o m m u nicate• V. Communication Scenarios• VI. W rap U p
  • 25. C o m m unicatio nsS ce nario sRo le Play
  • 26. Ag e nd a• I. W e lco m e and Intro d u ctio n • Ice Bre ake r• II. Purp o se o f M e e ting• III. Intro d uctio n to East Po int• IV. H o w d o yo u C o m m u nicate• V. C o m m u nicatio n S ce nario s• VI. Wrap Up
  • 27. Ag e nd a H ap p y H o lid ays!!!

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