What do innovative intranets look like? [+ audio]

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Provides examples from the inaugural Intranet Innovation Awards, as well as discussing approaches to delivering innovative enhancements. Includes audio (47:40), recorded at IA Summit 2008 in Miami, Florida.

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  • i think this is a bulls-eye , its just reivents rebooting
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  • Thanks James, much appreciated
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What do innovative intranets look like? [+ audio]

  1. 1. What do innovative intranets look like? [+ audio]
  2. 2. Innovation = originality + impact
  3. 3. Four key purposes of an intranet
  4. 4. Content…
  5. 5. … communication …
  6. 6. … collaboration …
  7. 7. … activity
  8. 8. Traditional focus of intranets Content Communication Collaboration Activity
  9. 9. Delivering business value Content Communication Activity Collaboration
  10. 10. Content Communication Activity Collaboration
  11. 11. Intranet Innovation Awards
  12. 13. SunGard AvantGard (NZ/USA) City of Casey (Australia) + QBE (Australia) Perkins Eastman (USA) Environment Agency (UK) Fiat Automobiles Group (Italy) Nycomed (Denmark/Switzerland)
  13. 14. Platinum Award Fiat Automotive Group (Italy)
  14. 15. The challenge <ul><li>Fiat was suffering a deep economic and image crisis </li></ul><ul><li>Considerable cultural problems: </li></ul><ul><li>De-motivation - Distrust and incertitude, fear and error-syndrome… </li></ul><ul><li>Authoritarian hierarchy - aggressiveness and arrogance, dogmatic and uncritical obedience… </li></ul><ul><li>Complexity and inefficiency - sealed-compartment silos, entropic fragmentation… </li></ul>
  15. 16. Fast and Forward <ul><li>Create a different way of working throughout the organisation with a global programme called “Fast and Forward” (Avanti e Veloci) </li></ul><ul><li>Focus on leadership for managers: </li></ul><ul><li>Mobilize extraordinary energy </li></ul><ul><li>Elicit higher commitment for results </li></ul><ul><li>Setup, establish and grow a renewed company culture based on clearly defined principles </li></ul>
  16. 19. The impact <ul><li>In a period of 12 months (six campaigns), 800 users filled in the feedback forms and have used the available learning resources over 10,000 times. </li></ul><ul><li>In 2004, Fiat Group Automobiles was losing €2 million a day, while today it is performing at an operating profit level of €5 million per day </li></ul><ul><li>In 2004, Fiat has sold 1,700,000 vehicles worldwide, in 2007 it is expected it will sell 2,200,000 cars in Western Europe alone. </li></ul>
  17. 20. Questions?
  18. 21. Gold Award City of Casey (Australia)
  19. 26. Questions?
  20. 27. Gold Award Environment Agency (UK)
  21. 30. Questions?
  22. 31. Gold Award QBE (Australia)
  23. 35. Questions?
  24. 36. Innovating intranets
  25. 37. Focus on new ideas, not just maintenance
  26. 38. Focus on solving a business problem or meeting a business need
  27. 39. Push the boundaries of what intranets are “supposed” to do
  28. 40. Ideas don’t have to be big, even small improvements matter
  29. 41. Innovation is not always “sexy”, it’s also about solving the hard problems
  30. 42. You don’t need a big team to deliver innovative solutions
  31. 43. Demonstrate (quantify) the business benefits
  32. 44. Entering the 2008 awards
  33. 45. innovation = originality + impact The Intranet Innovation Awards are unique in recognising individual improvements to intranets, not sites as a whole. Winners show how new approaches to designing and delivering intranets can help staff and deliver real value to organisations. These awards are about sharing ideas for the benefit of all intranet teams.
  34. 46. Awards open for entries: 5 March 2008 2008 Intranet Innovation Awards Awards close for entries: 16 May 2008
  35. 47. Obtain the entry form: 2008 Intranet Innovation Awards www.steptwo.com.au/iia Don’t forget the closing date: 16 May 2008
  36. 48. Questions? <ul><li>Stay in touch: </li></ul><ul><li>James Robertson [email_address] </li></ul><ul><li>Website: www.steptwo.com.au </li></ul><ul><li>Blog: www.steptwo.com.au/columntwo </li></ul><ul><li>Articles: www.steptwo.com.au /papers/subscribe </li></ul><ul><li>“ Friends of Step Two” on Facebook: www.facebook.com/group.php?gid =7095593237 </li></ul>

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