What do innovative intranets look like? [+ audio]

Innovation = originality + impact

Four key purposes of an intranet

Content…

… communication …

… collaboration …

… activity

Traditional focus of intranets Content Communication Collaboration Activity

Delivering business value Content Communication Activity Collaboration

Content Communication Activity Collaboration

Intranet Innovation Awards

SunGard AvantGard (NZ/USA) City of Casey (Australia) + QBE (Australia) Perkins Eastman (USA) Environment Agency (UK) Fiat Automobiles Group (Italy) Nycomed (Denmark/Switzerland)

Platinum Award Fiat Automotive Group (Italy)

The challenge

Fiat was suffering a deep economic and image crisis

Considerable cultural problems:

De-motivation - Distrust and incertitude, fear and error-syndrome…

Authoritarian hierarchy - aggressiveness and arrogance, dogmatic and uncritical obedience…

Complexity and inefficiency - sealed-compartment silos, entropic fragmentation…

Fast and Forward

Create a different way of working throughout the organisation with a global programme called “Fast and Forward” (Avanti e Veloci)

Focus on leadership for managers:

Mobilize extraordinary energy

Elicit higher commitment for results

Setup, establish and grow a renewed company culture based on clearly defined principles

The impact

In a period of 12 months (six campaigns), 800 users filled in the feedback forms and have used the available learning resources over 10,000 times.

In 2004, Fiat Group Automobiles was losing €2 million a day, while today it is performing at an operating profit level of €5 million per day

In 2004, Fiat has sold 1,700,000 vehicles worldwide, in 2007 it is expected it will sell 2,200,000 cars in Western Europe alone.

Questions?

Gold Award City of Casey (Australia)

Questions?

Gold Award Environment Agency (UK)

Questions?

Gold Award QBE (Australia)

Questions?

Innovating intranets

Focus on new ideas, not just maintenance

Focus on solving a business problem or meeting a business need

Push the boundaries of what intranets are “supposed” to do

Ideas don’t have to be big, even small improvements matter

Innovation is not always “sexy”, it’s also about solving the hard problems

You don’t need a big team to deliver innovative solutions

Demonstrate (quantify) the business benefits

Entering the 2008 awards

innovation = originality + impact The Intranet Innovation Awards are unique in recognising individual improvements to intranets, not sites as a whole. Winners show how new approaches to designing and delivering intranets can help staff and deliver real value to organisations. These awards are about sharing ideas for the benefit of all intranet teams.

Awards open for entries: 5 March 2008 2008 Intranet Innovation Awards Awards close for entries: 16 May 2008

Obtain the entry form: 2008 Intranet Innovation Awards www.steptwo.com.au/iia Don’t forget the closing date: 16 May 2008