What do innovative intranets look like?

S t e p T w o D E S IG N S Innovation: the act of introducing something new a creation (a new device or process) resulting from study and experimentation Step Two Designs (www.steptwo.com.au)

Four key purposes of an intranet

S t e p T w o D E S IG N S Content… Step Two Designs (www.steptwo.com.au)

S t e p T w o D E S IG N S … communication … Step Two Designs (www.steptwo.com.au)

S t e p T w o D E S IG N S … collaboration … Step Two Designs (www.steptwo.com.au)

S t e p T w o D E S IG N S … activity Step Two Designs (www.steptwo.com.au)

Intranet Innovation Awards

S t e p T w o D E S IG N S Step Two Designs (www.steptwo.com.au)

Judging the awards S t e p T w o D E S IG N S Criteria Description How is the submission innovative? Originality 30%  Submissions should demonstrate new ideas or innovative approaches. While ideas do not need to be unique, they should show an uncommon or original approach. How has the innovation changed the way staff or the Staff impact 30% organisation work?  Submissions must show how they have directly changed the way common tasks or business processes are done. More than just being of novelty value, innovative approaches help to reshape the organisation. How has the innovation tangibly or measurably benefited the Organisational 40% organisation? benefits  Submissions must demonstrate the direct organisational value or benefits that were delivered as a result of the new functionality or content. This may be measured quantitatively (in dollar terms), or qualitatively (describing how the innovation has delivered improvements). Step Two Designs (www.steptwo.com.au)

Environment Agency (UK) Perkins Nycomed (Denmark/Switzerland) Eastman (USA) S t e p T w o D E S IG N S Fiat Automobiles Group (Italy) City of Casey (Australia) + QBE (Australia) SunGard AvantGard (NZ/USA) Step Two Designs (www.steptwo.com.au)

Intranet Innovations 2007 S t e p T w o D E S IG N S Shares the results of the  inaugural Awards 115 page report containing  details on all the winners and commended entries Screenshots and  descriptions throughout www.steptwo.com.au/  products/iia2007 Step Two Designs (www.steptwo.com.au)

Platinum Award Fiat Automotive Group (Italy)

The challenge S t e p T w o D E S IG N S Fiat was suffering a deep economic and image crisis  Considerable cultural problems:  De-motivation - Distrust and incertitude, fear and  error-syndrome… Authoritarian hierarchy - aggressiveness and  arrogance, dogmatic and uncritical obedience… Complexity and inefficiency - sealed-compartment  silos, entropic fragmentation… Step Two Designs (www.steptwo.com.au)

Fast and Forward S t e p T w o D E S IG N S Create a different way of working throughout the  organisation with a global programme called “Fast and Forward” (Avanti e Veloci) Focus on leadership for managers:  Mobilize extraordinary energy  Elicit higher commitment for results  Setup, establish and grow a renewed company  culture based on clearly defined principles Step Two Designs (www.steptwo.com.au)

The impact S t e p T w o D E S IG N S In a period of 12 months (six campaigns), 800 users  filled in the feedback forms and have used the available learning resources over 10,000 times. In 2004, Fiat Group Automobiles was losing €2 million  a day, while today it is performing at an operating profit level of €5 million per day In 2004, Fiat has sold 1,700,000 vehicles worldwide,  in 2007 it is expected it will sell 2,200,000 cars in Western Europe alone. Step Two Designs (www.steptwo.com.au)

Gold Award City of Casey (Australia)

Gold Award Environment Agency (UK)

Gold Award SunGard AvantGard (USA/NZ)

Gold Award Nycomed (Switzerland/Denmark)

Gold Award Perkins Eastman (USA)

Practice area communities (PACs)T w o D E S IG N S S tep Perkins Eastman is a major US architectural firm, with  700 staff in 10 global offices Practice Area Communities (PACs) provide  communities and collaboration spaces Formal management by gatekeepers  Informal communications, including monthly “cross  talks” Supports innovation within the whole organisation and  knowledge sharing Step Two Designs (www.steptwo.com.au)

Gold Award QBE (Australia)

Innovating intranets

S t e p T w o D E S IG N S Focus on new ideas, not just maintenance Step Two Designs (www.steptwo.com.au)

Focus on solving a business problem S t e p T w o D E S IG NS or meeting a business need Step Two Designs (www.steptwo.com.au)

Push the boundaries of what T w o D E S IG N S S tep intranets are “supposed” to do Step Two Designs (www.steptwo.com.au)

S t e p T w o D E S IG N S Ideas don’t have to be big, even small improvements matter Step Two Designs (www.steptwo.com.au)

S t e p T w o D E S IG N S Innovation is not always “sexy”, it’s also about solving the hard problems Step Two Designs (www.steptwo.com.au)

S t e p T w o D E S IG N S You don’t need a big team to deliver innovative solutions Step Two Designs (www.steptwo.com.au)

S t e p T w o D E S IG N S Demonstrate (quantify) the business benefits Step Two Designs (www.steptwo.com.au)

Entering the 2008 awards

Entering the awards S t e p T w o D E S IG N S The next awards open in March 2008  Start thinking now about what you are going to enter  Focus on a single innovative improvement  Use the existing winners as a benchmark, you can do  even better Don’t be shy!  Full details will be posted on:  www.steptwo.com.au/iia Step Two Designs (www.steptwo.com.au)

Intranet Innovations 2007 S t e p T w o D E S IG N S Shares the results of the  inaugural Awards 115 page report containing  details on all the winners and commended entries Screenshots and  descriptions throughout www.steptwo.com.au/  products/iia2007 Step Two Designs (www.steptwo.com.au)

Questions? S t e p T w o D E S IG N S James Robertson  jamesr@steptwo.com.au Website: www.steptwo.com.au  RSS feed:  www.steptwo.com.au/columntwo/index.xml Visit our site for 150+ articles on intranets, usability, IA, content management and more Step Two Designs (www.steptwo.com.au)

What do innovative intranets look like?

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