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UX behind the firewall: Designing engaging experiences for employees
 

UX behind the firewall: Designing engaging experiences for employees

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While UX is having a great impact in the consumer-facing space, "cubeland" has remained the place that UX goes to die. By aiming to deliver enterprise solutions that surprise and delight, UX can ...

While UX is having a great impact in the consumer-facing space, "cubeland" has remained the place that UX goes to die. By aiming to deliver enterprise solutions that surprise and delight, UX can deliver much-needed business benefits. Presented by James Robertson at the VanUE meeting in Vancouver, October 2013.

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    UX behind the firewall: Designing engaging experiences for employees UX behind the firewall: Designing engaging experiences for employees Presentation Transcript

    • UX behind the firewall: Designing engaging experiences for employees James Robertson, Step Two Designs jamesr@steptwo.com.au // @s2d_jamesr Step Two Designs (www.steptwo.com.au) October 2013
    • UX is becoming a strategic player in modern organisations Step Two Designs (www.steptwo.com.au) October 2013
    • … but it hasn’t yet fully tackled the labyrinthine hell that is … Step Two Designs (www.steptwo.com.au) October 2013
    • Step Two Designs (www.steptwo.com.au) October 2013
    • … where UX goes to die Step Two Designs (www.steptwo.com.au) October 2013
    • A wave of change is finally coming to organisations Step Two Designs (www.steptwo.com.au) October 2013
    • UX now offers the best opportunity for business benefits Step Two Designs (www.steptwo.com.au) October 2013
    • We can now deliver great solutions for staff Step Two Designs (www.steptwo.com.au) October 2013
    • Solutions that Surprise Delight Step Two Designs (www.steptwo.com.au) October 2013
    • store.steptwo.com.au Step Two Designs (www.steptwo.com.au) October 2013
    • Four principles of delight Step Two Designs (www.steptwo.com.au) October 2013
    • Generate an emotional response Make things simpler Use technology in smart ways Put people at the centre Step Two Designs (www.steptwo.com.au) October 2013
    • Generate an emotional response Step Two Designs (www.steptwo.com.au) October 2013
    • GE Step Two Designs (www.steptwo.com.au) October 2013
    • Kiwibank Step Two Designs (www.steptwo.com.au) October 2013
    • Bupa Australia Step Two Designs (www.steptwo.com.au) October 2013
    • Virgin America Step Two Designs (www.steptwo.com.au) October 2013
    • Virgin America Step Two Designs (www.steptwo.com.au) October 2013
    • Calgary Board of Education Step Two Designs (www.steptwo.com.au) October 2013
    • Calgary Board of Education Step Two Designs (www.steptwo.com.au) October 2013
    • Make things simpler Step Two Designs (www.steptwo.com.au) October 2013
    • Mayo Clinic Step Two Designs (www.steptwo.com.au) October 2013
    • Mayo Clinic Step Two Designs (www.steptwo.com.au) October 2013
    • Mayo Clinic Step Two Designs (www.steptwo.com.au) October 2013
    • PwC Australia Step Two Designs (www.steptwo.com.au) October 2013
    • PwC Australia Step Two Designs (www.steptwo.com.au) October 2013
    • IMF Step Two Designs (www.steptwo.com.au) October 2013
    • Use technology in smart ways Step Two Designs (www.steptwo.com.au) October 2013
    • Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
    • Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
    • Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
    • Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
    • Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
    • Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
    • BARCLAYS BANK 165,000 staff, with20,000in customer-facing roles Step Two Designs (www.steptwo.com.au) October 2013
    • Barclays Bank Step Two Designs (www.steptwo.com.au) October 2013
    • Barclays Bank Step Two Designs (www.steptwo.com.au) October 2013
    • Barclays Bank Step Two Designs (www.steptwo.com.au) October 2013
    • 22% increase in employee engagement Increase in colleague satisfaction to 97% 50% decrease in complaints relating to staff knowledge 2% increase in net promoter score (NPS) 500% increase in run rate of customer digital product registrations £1 million in avoided costs due to staff ideas Step Two Designs (www.steptwo.com.au) October 2013
    • Put people at the centre Step Two Designs (www.steptwo.com.au) October 2013
    • Stockland Step Two Designs (www.steptwo.com.au) October 2013
    • Stockland Step Two Designs (www.steptwo.com.au) October 2013
    • Stockland Step Two Designs (www.steptwo.com.au) October 2013
    • IDEO Step Two Designs (www.steptwo.com.au) October 2013
    • Organisations need help! Step Two Designs (www.steptwo.com.au) October 2013
    • UX holds the key Step Two Designs (www.steptwo.com.au) October 2013
    • Let’s get organisations fixed! Step Two Designs (www.steptwo.com.au) October 2013
    • www.steptwo.com.au/papers The single largest collection of free intranet resources in the globe, browse for answers on every topic! www.steptwo.com.au/subscribe We publish two new articles every month; sign up for the monthly newsletter to make sure you don’t miss out Get in touch Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr Step Two Designs (www.steptwo.com.au) October 2013