• Like
  • Save

UX behind the firewall: Designing engaging experiences for employees

  • 1,588 views
Uploaded on

While UX is having a great impact in the consumer-facing space, "cubeland" has remained the place that UX goes to die. By aiming to deliver enterprise solutions that surprise and delight, UX can …

While UX is having a great impact in the consumer-facing space, "cubeland" has remained the place that UX goes to die. By aiming to deliver enterprise solutions that surprise and delight, UX can deliver much-needed business benefits. Presented by James Robertson at the VanUE meeting in Vancouver, October 2013.

More in: Technology , Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
No Downloads

Views

Total Views
1,588
On Slideshare
0
From Embeds
0
Number of Embeds
15

Actions

Shares
Downloads
0
Comments
1
Likes
2

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. UX behind the firewall: Designing engaging experiences for employees James Robertson, Step Two Designs jamesr@steptwo.com.au // @s2d_jamesr Step Two Designs (www.steptwo.com.au) October 2013
  • 2. UX is becoming a strategic player in modern organisations Step Two Designs (www.steptwo.com.au) October 2013
  • 3. … but it hasn’t yet fully tackled the labyrinthine hell that is … Step Two Designs (www.steptwo.com.au) October 2013
  • 4. Step Two Designs (www.steptwo.com.au) October 2013
  • 5. … where UX goes to die Step Two Designs (www.steptwo.com.au) October 2013
  • 6. A wave of change is finally coming to organisations Step Two Designs (www.steptwo.com.au) October 2013
  • 7. UX now offers the best opportunity for business benefits Step Two Designs (www.steptwo.com.au) October 2013
  • 8. We can now deliver great solutions for staff Step Two Designs (www.steptwo.com.au) October 2013
  • 9. Solutions that Surprise Delight Step Two Designs (www.steptwo.com.au) October 2013
  • 10. store.steptwo.com.au Step Two Designs (www.steptwo.com.au) October 2013
  • 11. Four principles of delight Step Two Designs (www.steptwo.com.au) October 2013
  • 12. Generate an emotional response Make things simpler Use technology in smart ways Put people at the centre Step Two Designs (www.steptwo.com.au) October 2013
  • 13. Generate an emotional response Step Two Designs (www.steptwo.com.au) October 2013
  • 14. GE Step Two Designs (www.steptwo.com.au) October 2013
  • 15. Kiwibank Step Two Designs (www.steptwo.com.au) October 2013
  • 16. Bupa Australia Step Two Designs (www.steptwo.com.au) October 2013
  • 17. Virgin America Step Two Designs (www.steptwo.com.au) October 2013
  • 18. Virgin America Step Two Designs (www.steptwo.com.au) October 2013
  • 19. Calgary Board of Education Step Two Designs (www.steptwo.com.au) October 2013
  • 20. Calgary Board of Education Step Two Designs (www.steptwo.com.au) October 2013
  • 21. Make things simpler Step Two Designs (www.steptwo.com.au) October 2013
  • 22. Mayo Clinic Step Two Designs (www.steptwo.com.au) October 2013
  • 23. Mayo Clinic Step Two Designs (www.steptwo.com.au) October 2013
  • 24. Mayo Clinic Step Two Designs (www.steptwo.com.au) October 2013
  • 25. PwC Australia Step Two Designs (www.steptwo.com.au) October 2013
  • 26. PwC Australia Step Two Designs (www.steptwo.com.au) October 2013
  • 27. IMF Step Two Designs (www.steptwo.com.au) October 2013
  • 28. Use technology in smart ways Step Two Designs (www.steptwo.com.au) October 2013
  • 29. Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
  • 30. Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
  • 31. Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
  • 32. Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
  • 33. Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
  • 34. Coca-cola Enterprises Step Two Designs (www.steptwo.com.au) October 2013
  • 35. BARCLAYS BANK 165,000 staff, with20,000in customer-facing roles Step Two Designs (www.steptwo.com.au) October 2013
  • 36. Barclays Bank Step Two Designs (www.steptwo.com.au) October 2013
  • 37. Barclays Bank Step Two Designs (www.steptwo.com.au) October 2013
  • 38. Barclays Bank Step Two Designs (www.steptwo.com.au) October 2013
  • 39. 22% increase in employee engagement Increase in colleague satisfaction to 97% 50% decrease in complaints relating to staff knowledge 2% increase in net promoter score (NPS) 500% increase in run rate of customer digital product registrations £1 million in avoided costs due to staff ideas Step Two Designs (www.steptwo.com.au) October 2013
  • 40. Put people at the centre Step Two Designs (www.steptwo.com.au) October 2013
  • 41. Stockland Step Two Designs (www.steptwo.com.au) October 2013
  • 42. Stockland Step Two Designs (www.steptwo.com.au) October 2013
  • 43. Stockland Step Two Designs (www.steptwo.com.au) October 2013
  • 44. IDEO Step Two Designs (www.steptwo.com.au) October 2013
  • 45. Organisations need help! Step Two Designs (www.steptwo.com.au) October 2013
  • 46. UX holds the key Step Two Designs (www.steptwo.com.au) October 2013
  • 47. Let’s get organisations fixed! Step Two Designs (www.steptwo.com.au) October 2013
  • 48. www.steptwo.com.au/papers The single largest collection of free intranet resources in the globe, browse for answers on every topic! www.steptwo.com.au/subscribe We publish two new articles every month; sign up for the monthly newsletter to make sure you don’t miss out Get in touch Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr Step Two Designs (www.steptwo.com.au) October 2013