The future of intranets(and what it means for KM)<br />James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.au...
Both books from: www.steptwo.com.au<br />
Three life stages for intranets<br />
AD-HOC<br />New intranets still finding their feet; or sites that have grown organically over time<br />
AD-HOC<br />USEFUL<br />New intranets still finding their feet; or sites that have grown organically over time<br />Intran...
AD-HOC<br />USEFUL<br />ESSENTIAL<br />New intranets still finding their feet; or sites that have grown organically over t...
AD-HOC<br />Success measure:<br />ADOPTION<br />
AD-HOC<br />USEFUL<br />Success measure:<br />Success measure:<br />ADOPTION<br />USAGE<br />
AD-HOC<br />USEFUL<br />ESSENTIAL<br />Success measure:<br />Success measure:<br />Success measure:<br />ADOPTION<br />USA...
What does this mean for KM?<br />
Technology hasn’t always worked well<br />KM projects have a history of producing white elephants<br />
Technology has changed<br />There have been rapid changes in recent years, creating new opportunities<br />
We’re ready to do technology well<br />New approaches and greater experience will make the difference!<br />
Award-winning examples of technology supporting KM objectives<br />www.steptwo.com.au/iia<br />
EXPLICITKNOWLEDGE<br />
Great<br />usability<br />EXPLICITKNOWLEDGE<br />
Card sorting<br />
Tree testing<br />
How do I submit the form?<br />Usability testing<br />
Screenshot provided courtesy of British American Tobacco<br />
Screenshot provided courtesy of Bennett Jones<br />
Great<br />usability<br />Information at thepoint of need<br />EXPLICITKNOWLEDGE<br />
Screenshot provided courtesy of UK Parliament<br />Screenshot provided courtesy of QUT<br />
Screenshot provided courtesy of CRS Australia<br />
Great<br />usability<br />Information at thepoint of need<br />EXPLICITKNOWLEDGE<br />Making contentsocial<br />
Screenshot provided courtesy of AMP<br />
Screenshot provided courtesy of Oxfam America<br />
Screenshot provided courtesy of REA Group<br />
TACITKNOWLEDGE<br />
Making thefrontline work<br />TACITKNOWLEDGE<br />
www.youtube.com/watch?v=gzp70KvBwvw<br />
Screenshot provided courtesy ofScottrade<br />
Making thefrontline work<br />Connectingpeople<br />TACITKNOWLEDGE<br />
Screenshot provided courtesy of Sabre Holdings<br />
Screenshot provided courtesy ofLundbeck<br />
Making thefrontline work<br />Connectingpeople<br />TACITKNOWLEDGE<br />Socialorganisations<br />
Screenshot provided courtesy of Sabre Holdings<br />
Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
Speaking Intranet News<br />Screenshot provided courtesy of Reynolds Porter Chamberlaine<br />
The future of intranets<br />
{Intranets that are truly smart}<br />
{Intranets that that join the dots}<br />
{Intranets that understand people}<br />
Learn from success<br />Draw on the experiences of others to avoid pitfalls, and ensure success<br />
Technology alone cannot drive change<br />Match today’s culture to get adoption and use<br />
Deliver solutions that amaze and delight<br />We now have the tools and knowledge to solve hard business problems<br />
James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.au<br />Twitter: s2d_jamesr<br />Website: www.steptwo.com...
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The future of intranets (and what it means for KM)

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Technology is changing, and the opportunities for intranets and KM are also changing. Use intranets to address tacit and explicit knowledge needs. (Keynote presentation at KM Singapore, 1 September 2011)

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  • Shows a typical intranet homepage, featuring corporate news. In this case, it includes a message from the CEO, general news, and media updates.
  • Shows a typical intranet homepage, featuring corporate news. In this case, it includes a message from the CEO, general news, and media updates.
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • The future of intranets (and what it means for KM)

    1. 1. The future of intranets(and what it means for KM)<br />James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr<br />
    2. 2. Both books from: www.steptwo.com.au<br />
    3. 3. Three life stages for intranets<br />
    4. 4. AD-HOC<br />New intranets still finding their feet; or sites that have grown organically over time<br />
    5. 5. AD-HOC<br />USEFUL<br />New intranets still finding their feet; or sites that have grown organically over time<br />Intranets providing content and news; can’t turn off, but taken for granted<br />
    6. 6. AD-HOC<br />USEFUL<br />ESSENTIAL<br />New intranets still finding their feet; or sites that have grown organically over time<br />Intranets providing needed content and news; taken for granted by staff<br />Intranets that underpin day-to-day work of staff; support core business and service delivery<br />
    7. 7. AD-HOC<br />Success measure:<br />ADOPTION<br />
    8. 8. AD-HOC<br />USEFUL<br />Success measure:<br />Success measure:<br />ADOPTION<br />USAGE<br />
    9. 9. AD-HOC<br />USEFUL<br />ESSENTIAL<br />Success measure:<br />Success measure:<br />Success measure:<br />ADOPTION<br />USAGE<br />IMPACT<br />
    10. 10. What does this mean for KM?<br />
    11. 11. Technology hasn’t always worked well<br />KM projects have a history of producing white elephants<br />
    12. 12. Technology has changed<br />There have been rapid changes in recent years, creating new opportunities<br />
    13. 13. We’re ready to do technology well<br />New approaches and greater experience will make the difference!<br />
    14. 14. Award-winning examples of technology supporting KM objectives<br />www.steptwo.com.au/iia<br />
    15. 15. EXPLICITKNOWLEDGE<br />
    16. 16. Great<br />usability<br />EXPLICITKNOWLEDGE<br />
    17. 17. Card sorting<br />
    18. 18. Tree testing<br />
    19. 19. How do I submit the form?<br />Usability testing<br />
    20. 20. Screenshot provided courtesy of British American Tobacco<br />
    21. 21. Screenshot provided courtesy of Bennett Jones<br />
    22. 22. Great<br />usability<br />Information at thepoint of need<br />EXPLICITKNOWLEDGE<br />
    23. 23. Screenshot provided courtesy of UK Parliament<br />Screenshot provided courtesy of QUT<br />
    24. 24. Screenshot provided courtesy of CRS Australia<br />
    25. 25. Great<br />usability<br />Information at thepoint of need<br />EXPLICITKNOWLEDGE<br />Making contentsocial<br />
    26. 26. Screenshot provided courtesy of AMP<br />
    27. 27. Screenshot provided courtesy of Oxfam America<br />
    28. 28. Screenshot provided courtesy of REA Group<br />
    29. 29. TACITKNOWLEDGE<br />
    30. 30. Making thefrontline work<br />TACITKNOWLEDGE<br />
    31. 31. www.youtube.com/watch?v=gzp70KvBwvw<br />
    32. 32. Screenshot provided courtesy ofScottrade<br />
    33. 33. Making thefrontline work<br />Connectingpeople<br />TACITKNOWLEDGE<br />
    34. 34. Screenshot provided courtesy of Sabre Holdings<br />
    35. 35. Screenshot provided courtesy ofLundbeck<br />
    36. 36. Making thefrontline work<br />Connectingpeople<br />TACITKNOWLEDGE<br />Socialorganisations<br />
    37. 37. Screenshot provided courtesy of Sabre Holdings<br />
    38. 38. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    39. 39. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    40. 40. Speaking Intranet News<br />Screenshot provided courtesy of Reynolds Porter Chamberlaine<br />
    41. 41. The future of intranets<br />
    42. 42. {Intranets that are truly smart}<br />
    43. 43. {Intranets that that join the dots}<br />
    44. 44. {Intranets that understand people}<br />
    45. 45. Learn from success<br />Draw on the experiences of others to avoid pitfalls, and ensure success<br />
    46. 46. Technology alone cannot drive change<br />Match today’s culture to get adoption and use<br />
    47. 47. Deliver solutions that amaze and delight<br />We now have the tools and knowledge to solve hard business problems<br />
    48. 48. James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.au<br />Twitter: s2d_jamesr<br />Website: www.steptwo.com.au<br />Blog: www.steptwo.com.au/columntwo<br />Articles:www.steptwo.com.au/subscribe<br />

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