The future of intranets (and what it means for KM)

The future of intranets(and what it means for KM)
James Robertson, Step Two Designs
Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr

Both books from: www.steptwo.com.au

Three life stages for intranets

AD-HOC
New intranets still finding their feet; or sites that have grown organically over time

AD-HOC
USEFUL
Intranets providing content and news; can’t turn off, but taken for granted

AD-HOC
USEFUL
ESSENTIAL
Intranets providing needed content and news; taken for granted by staff
Intranets that underpin day-to-day work of staff; support core business and service delivery

AD-HOC
Success measure:
ADOPTION

AD-HOC
USEFUL
Success measure:
Success measure:
ADOPTION
USAGE

AD-HOC
USEFUL
ESSENTIAL
Success measure:
Success measure:
Success measure:
ADOPTION
USAGE
IMPACT

What does this mean for KM?

Technology hasn’t always worked well
KM projects have a history of producing white elephants

Technology has changed
There have been rapid changes in recent years, creating new opportunities

We’re ready to do technology well
New approaches and greater experience will make the difference!

Award-winning examples of technology supporting KM objectives
www.steptwo.com.au/iia

EXPLICITKNOWLEDGE

Great
usability
EXPLICITKNOWLEDGE

Card sorting

Tree testing

How do I submit the form?
Usability testing

Screenshot provided courtesy of British American Tobacco

Screenshot provided courtesy of Bennett Jones

Great
usability
Information at thepoint of need
EXPLICITKNOWLEDGE

Screenshot provided courtesy of UK Parliament
Screenshot provided courtesy of QUT

Screenshot provided courtesy of CRS Australia

Great
usability
Information at thepoint of need
EXPLICITKNOWLEDGE
Making contentsocial

Screenshot provided courtesy of AMP

Screenshot provided courtesy of Oxfam America

Screenshot provided courtesy of REA Group

TACITKNOWLEDGE

Making thefrontline work
TACITKNOWLEDGE

www.youtube.com/watch?v=gzp70KvBwvw

Screenshot provided courtesy ofScottrade

Connectingpeople
TACITKNOWLEDGE

Screenshot provided courtesy of Sabre Holdings

Screenshot provided courtesy ofLundbeck

Connectingpeople
TACITKNOWLEDGE
Socialorganisations

Screenshot provided courtesy of Sabre Holdings

Speaking Intranet News
Screenshot provided courtesy of IDEO

Speaking Intranet News
Screenshot provided courtesy of Reynolds Porter Chamberlaine

The future of intranets

{Intranets that are truly smart}

{Intranets that that join the dots}

{Intranets that understand people}

Learn from success
Draw on the experiences of others to avoid pitfalls, and ensure success

Technology alone cannot drive change
Match today’s culture to get adoption and use

Deliver solutions that amaze and delight
We now have the tools and knowledge to solve hard business problems

James Robertson, Step Two Designs
Email: jamesr@steptwo.com.au
Twitter: s2d_jamesr
Website: www.steptwo.com.au
Blog: www.steptwo.com.au/columntwo
Articles:www.steptwo.com.au/subscribe

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The future of intranets (and what it means for KM)

by James Robertson on Aug 31, 2011

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The future of intranets (and what it means for KM) — Presentation Transcript