In-house workshops

STEP TWO DESIGNS In-house workshop program

Our unique focus is on intranet strategy and management, and we are global thought-leader in this space. We’ve published hundreds of articles, as well as key reports providing practical insights. Our job is to help intranet teams deliver more successful sites. We are also experts in content management, collaboration, information management and knowledge management.

We keynote conferences and run workshops throughout Australia and New Zealand, as well as in S-E Asia, Europe and the US. These sessions have been attended by hundred of organisations. (Yes, we do spent a lot of our time on planes.)

While we love running public workshops, having 30 people from 30 different organisations makes it impossible to deep-dive into any one organisation’s needs. (In-house workshops allow us to focus just on you.)

In-house workshops give you the knowledge and skills to address immediate and long-term challenges. Use the workshop to obtain best-practice methodologies and strategies. Build consensus amongst project stakeholders. Kick-start a new project or build the start of a strategy and roadmap. Learn from the successes (and failures!) of others.

Standard workshops

Our standard workshops:

Delivering an innovative intranet

Intranet alignment workshop

Delivering great intranet content

Establishing successful collaboration

Selecting the right CMS

Improving intranet search

Delivering an innovative intranet An in-house version of James Robertson’s public workshop run across the globe, giving access to the latest intranet thinking and methodologies The evolving role of intranets, and where they should be positioned within organisations Practical ‘needs analysis’ techniques for identifying staff requirements 6x2 methodology, giving a practical approach for planning the growth of intranets within constraints Examples of innovative and successful intranets

Intranet alignment workshop A strongly facilitated one-day session to bring together stakeholders, and to create a common vision and direction for the intranet Current state of the intranet Major staff groups and staff needs Intranet goals and vision Potential intranet improvements Roles and responsibilities Next steps to build a better intranet

Delivering great intranet content Provides an opportunity for the central team to work with decentralised authors to identify strategies for managing intranet content The purpose and role of intranets Why staff visit the intranet, and what this means about intranet content Content authoring and management models, including centralised vs decentralised Strategies for supporting authors and delivering better content Building relationships within the authoring community

Establishing successful collaboration Strategies and models for successfully deploying collaboration tools, such as wikis, blogs, team spaces, instant messaging and more Two critical success factors for creating collaboration spaces that are actually used Model for where collaboration fits, positioned beside corporate information solutions such as the intranet Adoption strategies for gaining the greatest value from collaboration, while mitigating common risks Supporting the people side of collaboration

Selecting the right CMS Drawing on dozens of real-world selection projects, this workshop provides a best-practice methodology for obtaining the right CMS How content management systems (CMS) work The state of the CMS marketplace Overall selection methodology that streamlines the process while mitigating common risks ‘ Narrative’ method for documenting needs that allows all requirements to be captured in 20 pages or less All your questions answered about CMS issues and challenges

Improving intranet search Search can be the greatest cause of frustration for users. Find out how to design, tune and manage search to deliver joy, not pain. Fundamental principles of an effective search solution Understanding the needs of general and specialist search users Designing the search and results pages to help users find what they want Behind-the-scenes tuning of search engine settings Powerful search enhancements, including usage reports, synonyms and ‘best bets’

Practical details

All our workshops involve a mix of presentations, facilitated discussions and structured activities. This is tailored according to the size of the groups and the objectives of the workshop. (A day of just talking will put even the most enthusiastic to sleep.) Sharing knowledge & examples Structured activities Facilitated discussions

Our workshops are built on real-world experience, not theory. We target your immediate needs and issues, making sure that you get what you need to be successful. (You’ll walk away with concrete answers, not just more questions.)

Beyond our standard workshops, we can easily tailor a day to meet your specific needs, drawing on existing elements or constructing new materials and activities. (This tailoring is optional, and costs a little more.)

Some possible topics for a tailored workshop:

Selecting or implementing intranet search

Knowledge management strategy

User research techniques

Usability and information architecture techniques

Information management strategy

Call centre intranets

Building a business case

All our facilitators hold a Certificate IV in Assessment and Workplace Training , the nationally-recognised core qualification for training within Australia. (We believe in following best-practice adult-learning principles.)

One-day workshop cost Travel and accommodation expenses are charged in addition. Any time required to tailor the workshop will also be charged at standard consulting rates. Australia AU$3,500 + GST New Zealand AU$3,500 S-E Asia AU$3,500 USA & Canada US$3,000 Europe € 2,500

A few final details:

Workshop numbers are limited to 25 participants.

We will provide the workshop materials in electronic form, which you are welcome to print for participants.

We will be relying on you to organise facilities for the day, including the room, and meals.

We will need a whiteboard, flip-chart and data projector.

To get a sense of what we cover in our workshops, see our published presentations and slidecasts: http://www.slideshare.net/jamesr/slideshows To obtain more information or to book a workshop: [email_address]