The document discusses factors to consider when selecting an open-source or commercial content management system (CMS). It recommends asking how the CMS will work in practice rather than focusing on whether it is open-source. Specifically, it suggests considering: (1) the usability of the CMS for expected authors; (2) how self-sufficient site administrators will be; and (3) who will handle development work and how much will be required. The document also advises matching the selected CMS to an organization's current needs and not making the decision solely about technology.