Intranets that surprise and delight   James Robertson, Step Two Designs       Email: jamesr@steptwo.com.au           Twitt...
Making intranets work                                 New technology                     Social & collaborationStep Two De...
But what are we                   aiming for?Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Intranets that   surprise and delightStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Four principles of delight
Generate an emotional responseStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Ugly doesn’t cut itStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
GE                                                                              2009Step Two Designs (www.steptwo.com.au)I...
StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
KiwibankStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
IDEO                                                                                2009Step Two Designs (www.steptwo.com....
Involve great designers when                                                                     producing intranet soluti...
Generate an emotional response             Make things simplerStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, ...
It’s not easy trying                                                                          to get work doneStep Two Des...
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)   BAT
CRS Australia                                                                                         2009Step Two Designs...
UK Parliament                                                                                         2011Step Two Designs...
Logan City CouncilStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Ruthlessly focus on    eliminating complexityStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Generate an emotional response             Make things simpler             Use technology in smart waysStep Two Designs (w...
Modern technology platforms       are hugely powerfulStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Plant & Food NZStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Janssen-Cilag                                                                                         2008Step Two Designs...
Framestore                                                                                      2011Step Two Designs (www....
Framestore                                                                                      2011Step Two Designs (www....
CRS Australia                                                                                         2011Step Two Designs...
EersteKamer (Dutch Senate)Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Make technology                                                                           really sing!Step Two Designs (ww...
Generate an emotional response             Make things simpler             Use technology in smart ways             Put pe...
People are king,                                                                           not contentStep Two Designs (ww...
IDEO                                                                                2009Step Two Designs (www.steptwo.com....
REA GroupStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
QUT                                                                               2011Step Two Designs (www.steptwo.com.au...
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
If we help staff,     they’ll help the businessStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
What you can do
Win a lovely glass trophy for the                                            great work you’ve already done!              ...
Forget about intranets as a whole,                                                             focus on the next featureSt...
For a new solution (or upgrade) in the next six months:     1 //         Can it be made more attractive?     2 //         ...
James Robertson, Step Two Designs    Email: jamesr@steptwo.com.au    Twitter: @s2d_jamesr    Website: www.steptwo.com.au  ...
At your tables, talk about      the one idea you’ll take away           from Intranets2012Step Two Designs (www.steptwo.co...
Upcoming SlideShare
Loading in...5
×

Intranets that surprise and delight

5,517

Published on

James Robertson's closing keynote at Intranets2012 (Sydney, 16-18 May 2012). Explores "four principles of delight", and how they can be applied to intranets, and intranet projects.

Published in: Technology, Travel, Business
1 Comment
16 Likes
Statistics
Notes
No Downloads
Views
Total Views
5,517
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
1
Likes
16
Embeds 0
No embeds

No notes for slide
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • Intranets that surprise and delight

    1. 1. Intranets that surprise and delight James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr
    2. 2. Making intranets work New technology Social & collaborationStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    3. 3. But what are we aiming for?Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    4. 4. Intranets that surprise and delightStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    5. 5. Four principles of delight
    6. 6. Generate an emotional responseStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    7. 7. Ugly doesn’t cut itStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    8. 8. GE 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    9. 9. StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    10. 10. KiwibankStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    11. 11. IDEO 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    12. 12. Involve great designers when producing intranet solutionsStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    13. 13. Generate an emotional response Make things simplerStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    14. 14. It’s not easy trying to get work doneStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    15. 15. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18) BAT
    16. 16. CRS Australia 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    17. 17. UK Parliament 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    18. 18. Logan City CouncilStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    19. 19. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    20. 20. Ruthlessly focus on eliminating complexityStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    21. 21. Generate an emotional response Make things simpler Use technology in smart waysStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    22. 22. Modern technology platforms are hugely powerfulStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    23. 23. Plant & Food NZStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    24. 24. Janssen-Cilag 2008Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    25. 25. Framestore 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    26. 26. Framestore 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    27. 27. CRS Australia 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    28. 28. EersteKamer (Dutch Senate)Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    29. 29. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    30. 30. Make technology really sing!Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    31. 31. Generate an emotional response Make things simpler Use technology in smart ways Put people at the centreStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    32. 32. People are king, not contentStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    33. 33. IDEO 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    34. 34. REA GroupStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    35. 35. StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    36. 36. QUT 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    37. 37. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    38. 38. If we help staff, they’ll help the businessStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    39. 39. What you can do
    40. 40. Win a lovely glass trophy for the great work you’ve already done! Intranet Innovation Awards 2012 Now open for entries, submissions close on May 31 www.steptwo.com.au/iiaStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    41. 41. Forget about intranets as a whole, focus on the next featureStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    42. 42. For a new solution (or upgrade) in the next six months: 1 // Can it be made more attractive? 2 // Can we make it simpler? 3 // Does it make smart use of technology? 4 // Does it meet the needs of staff?Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    43. 43. James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr Website: www.steptwo.com.au Blog: www.steptwo.com.au/columntwo Articles: www.steptwo.com.au/subscribeStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    44. 44. At your tables, talk about the one idea you’ll take away from Intranets2012Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

    ×