Intranets that surprise and delight

Intranets that surprise and delight James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr

Making intranets work New technology Social & collaborationStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

But what are we aiming for?Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Intranets that surprise and delightStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Four principles of delight

Generate an emotional responseStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Ugly doesn’t cut itStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

GE 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

KiwibankStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

IDEO 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Involve great designers when producing intranet solutionsStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Generate an emotional response Make things simplerStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

It’s not easy trying to get work doneStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18) BAT

CRS Australia 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

UK Parliament 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Logan City CouncilStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Ruthlessly focus on eliminating complexityStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Generate an emotional response Make things simpler Use technology in smart waysStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Modern technology platforms are hugely powerfulStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Plant & Food NZStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Janssen-Cilag 2008Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Framestore 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

CRS Australia 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

EersteKamer (Dutch Senate)Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Make technology really sing!Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Generate an emotional response Make things simpler Use technology in smart ways Put people at the centreStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

People are king, not contentStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

IDEO 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

REA GroupStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

QUT 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

If we help staff, they’ll help the businessStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

What you can do

Win a lovely glass trophy for the great work you’ve already done! Intranet Innovation Awards 2012 Now open for entries, submissions close on May 31 www.steptwo.com.au/iiaStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Forget about intranets as a whole, focus on the next featureStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

For a new solution (or upgrade) in the next six months: 1 // Can it be made more attractive? 2 // Can we make it simpler? 3 // Does it make smart use of technology? 4 // Does it meet the needs of staff?Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr Website: www.steptwo.com.au Blog: www.steptwo.com.au/columntwo Articles: www.steptwo.com.au/subscribeStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

At your tables, talk about the one idea you’ll take away from Intranets2012Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

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Intranets that surprise and delight

by James Robertson

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