Intranets that surprise and delight

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James Robertson's closing keynote at Intranets2012 (Sydney, 16-18 May 2012). Explores "four principles of delight", and how they can be applied to intranets, and intranet projects.

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  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • Intranets that surprise and delight

    1. Intranets that surprise and delight James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr
    2. Making intranets work New technology Social & collaborationStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    3. But what are we aiming for?Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    4. Intranets that surprise and delightStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    5. Four principles of delight
    6. Generate an emotional responseStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    7. Ugly doesn’t cut itStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    8. GE 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    9. StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    10. KiwibankStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    11. IDEO 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    12. Involve great designers when producing intranet solutionsStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    13. Generate an emotional response Make things simplerStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    14. It’s not easy trying to get work doneStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    15. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18) BAT
    16. CRS Australia 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    17. UK Parliament 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    18. Logan City CouncilStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    19. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    20. Ruthlessly focus on eliminating complexityStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    21. Generate an emotional response Make things simpler Use technology in smart waysStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    22. Modern technology platforms are hugely powerfulStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    23. Plant & Food NZStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    24. Janssen-Cilag 2008Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    25. Framestore 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    26. Framestore 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    27. CRS Australia 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    28. EersteKamer (Dutch Senate)Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    29. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    30. Make technology really sing!Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    31. Generate an emotional response Make things simpler Use technology in smart ways Put people at the centreStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    32. People are king, not contentStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    33. IDEO 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    34. REA GroupStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    35. StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    36. QUT 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    37. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    38. If we help staff, they’ll help the businessStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    39. What you can do
    40. Win a lovely glass trophy for the great work you’ve already done! Intranet Innovation Awards 2012 Now open for entries, submissions close on May 31 www.steptwo.com.au/iiaStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    41. Forget about intranets as a whole, focus on the next featureStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    42. For a new solution (or upgrade) in the next six months: 1 // Can it be made more attractive? 2 // Can we make it simpler? 3 // Does it make smart use of technology? 4 // Does it meet the needs of staff?Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    43. James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr Website: www.steptwo.com.au Blog: www.steptwo.com.au/columntwo Articles: www.steptwo.com.au/subscribeStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
    44. At your tables, talk about the one idea you’ll take away from Intranets2012Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

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