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Intranets that surprise and delight

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James Robertson's closing keynote at Intranets2012 (Sydney, 16-18 May 2012). Explores "four principles of delight", and how they can be applied to intranets, and intranet projects.

James Robertson's closing keynote at Intranets2012 (Sydney, 16-18 May 2012). Explores "four principles of delight", and how they can be applied to intranets, and intranet projects.

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  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news

Transcript

  • 1. Intranets that surprise and delight James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr
  • 2. Making intranets work New technology Social & collaborationStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 3. But what are we aiming for?Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 4. Intranets that surprise and delightStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 5. Four principles of delight
  • 6. Generate an emotional responseStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 7. Ugly doesn’t cut itStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 8. GE 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 9. StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 10. KiwibankStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 11. IDEO 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 12. Involve great designers when producing intranet solutionsStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 13. Generate an emotional response Make things simplerStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 14. It’s not easy trying to get work doneStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 15. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18) BAT
  • 16. CRS Australia 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 17. UK Parliament 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 18. Logan City CouncilStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 19. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 20. Ruthlessly focus on eliminating complexityStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 21. Generate an emotional response Make things simpler Use technology in smart waysStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 22. Modern technology platforms are hugely powerfulStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 23. Plant & Food NZStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 24. Janssen-Cilag 2008Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 25. Framestore 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 26. Framestore 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 27. CRS Australia 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 28. EersteKamer (Dutch Senate)Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 29. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 30. Make technology really sing!Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 31. Generate an emotional response Make things simpler Use technology in smart ways Put people at the centreStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 32. People are king, not contentStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 33. IDEO 2009Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 34. REA GroupStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 35. StocklandStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 36. QUT 2011Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 37. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 38. If we help staff, they’ll help the businessStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 39. What you can do
  • 40. Win a lovely glass trophy for the great work you’ve already done! Intranet Innovation Awards 2012 Now open for entries, submissions close on May 31 www.steptwo.com.au/iiaStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 41. Forget about intranets as a whole, focus on the next featureStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 42. For a new solution (or upgrade) in the next six months: 1 // Can it be made more attractive? 2 // Can we make it simpler? 3 // Does it make smart use of technology? 4 // Does it meet the needs of staff?Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 43. James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr Website: www.steptwo.com.au Blog: www.steptwo.com.au/columntwo Articles: www.steptwo.com.au/subscribeStep Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 44. At your tables, talk about the one idea you’ll take away from Intranets2012Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)