Deliver a best practice intranet that is intuitive and usable for staff Canberra • 27 October 2009 Maximum 10 participants for greatest interactivity EXPERT SESSION: Intranet design + redesign Step Two Designs • www.steptwo.com.au

The biggest complaint about intranets: I can’t find anything!

How should intranets be designed and structured?

If the intranet isn’t easy to use, there’s little point in having one! To design (or redesign) an intranet, we need to put staff first, and follow a “user-centred design” approach. This workshop outlines this best practice methodology and provides many examples.

The workshop is built around the Intranet Roadmap, the best practice methodology that outlines all the activities needed to design or redesign an intranet. This gives a clear outline for all intranet teams to follow, ensuring nothing is missed.

Taking a “user-centred design” approach to the intranet gives teams a range of practical usability techniques that get beyond opinions and arguments. Techniques include card sorting, card-based classification evaluation, and usability testing. These will all be covered during this workshop. User-centred design

Taking a “user-centred design” approach to the intranet gives teams a range of practical usability techniques that get beyond opinions and arguments.

Techniques include card sorting, card-based classification evaluation, and usability testing.

These will all be covered during this workshop.

One of the greatest challenges for intranet teams is how hard it is to see other intranets, and to uncover design ideas. The workshop will share many examples, as well as screenshots of good designs. This will give teams a wealth of ideas to draw upon when designing their intranets. Examples

One of the greatest challenges for intranet teams is how hard it is to see other intranets, and to uncover design ideas.

The workshop will share many examples, as well as screenshots of good designs.

This will give teams a wealth of ideas to draw upon when designing their intranets.

Why staff use the intranet Intranet design + redesign methodology Principles for designing an intranet that works Key usability, information architecture (IA) and user-centred design techniques What should go on the home page Screenshots and examples Workshop agenda

Why staff use the intranet

Intranet design + redesign methodology

Principles for designing an intranet that works

Key usability, information architecture (IA) and user-centred design techniques

What should go on the home page

Screenshots and examples

What should go on the intranet home page? How to determine the right structure and navigation? How important is the look and feel of the intranet? What designs can really help staff find what they need? How to prove the new design works well? Questions answered

What should go on the intranet home page?

How to determine the right structure and navigation?

How important is the look and feel of the intranet?

What designs can really help staff find what they need?

How to prove the new design works well?

Hands-on activities with key techniques, such as card sorting, ensure you will walk away with practical skills that can be immediately put into practice. You’ll also receive detailed how-to guides on intranet design techniques.

No sleeping during this workshop! There is a maximum of 10 participants , to allow time to be targeted to individual needs. The goal is to provide practical and actionable insights, to help you and your whole organisation.

James Robertson, managing director of Step Two Designs, is recognised as an expert on intranet design, management and strategy. Author of over 200 articles, the Intranet Roadmap , and What every intranet team should know . James has keynoted conferences and workshops around the globe. Workshop facilitator

James Robertson, managing director of Step Two Designs, is recognised as an expert on intranet design, management and strategy.

Author of over 200 articles, the Intranet Roadmap , and What every intranet team should know .

James has keynoted conferences and workshops around the globe.

Engaging, thought provoking, great advice and best of all: practical and realistic! Excellent day, great discussions and content. Going away with a lot to think about. A good mix of theory and practice. A good forum for sharing experiences and ideas with peers. Came swamped with issues, problems ... leaving swamped with ideas for potential solutions.

When: 27 October 2009, 9am - 5pm Where: CSIRO offices , Canberra (thanks to CSIRO for providing space for this event) How much: $750 + GST (25% discount for Intranet Leadership Forum members) Full details and registration: www.steptwo.com.au/seminars/ intranetdesign-canberra EXPERT SESSION: Intranet design + redesign