Internal social media that supports the business

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Keynote presentation at Intranätdagarna (Intranet Days) 2011in Stockholm, May 2011. Explores how social tools can deliver concrete business benefits.

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  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • Internal social media that supports the business

    1. 1. Internal social media thatsupports the business<br />James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr<br />
    2. 2. COMMENTING<br />BLOGS<br />ACTIVITYSTREAMS<br />WIKIS<br />INTERNALSOCIAL MEDIA<br />TEAMSPACES<br />DISCUSSIONSPACES<br />RICH STAFFPROFILES<br />VIDEOS<br />YAMMER<br />
    3. 3. CONNECTING<br />PEOPLE<br />PEOPLE<br />
    4. 4. Award-winning social tools<br />
    5. 5. The Intranet Innovation Awards are global awards that uncover great intranet ideas and approaches, and share them with the rest of the world.<br />www.steptwo.com.au/iia<br />
    6. 6. {CASE STUDY }<br />Ideas Now at American Electric Power (USA)<br />Further details:http://youtu.be/kMxvmr1yrxw<br />
    7. 7. { $8 million of concretesavings, $2 millionin first month }<br />
    8. 8. Screenshot provided courtesy of AEP<br />
    9. 9. Screenshot provided courtesy of AEP<br />
    10. 10. Screenshot provided courtesy of AEP<br />
    11. 11. {CASE STUDY }<br />Crew community forums at British Airways (UK)<br />Further details:www.youtube.com/watch?v=gzp70KvBwvw<br />
    12. 12.
    13. 13. {CASE STUDY }<br />Answering questions at Sabre (USA)<br />Further details:www.youtube.com/watch?v=dVgTgj94eTs<br />
    14. 14. Screenshot provided courtesy of Sabre Holdings<br />
    15. 15. Screenshot provided courtesy of Sabre Holdings<br />
    16. 16. { 60% of all questions asked receive an answerwithin the first hour}<br />
    17. 17. Screenshot provided courtesy of Sabre Holdings<br />
    18. 18. {CASE STUDY }<br />The Tube at IDEO (USA)<br />Further details:www.steptwo.com.au/iia<br />
    19. 19. { “Effective knowledgesharing is a social activitythat’s enabled by technology” }<br />
    20. 20. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    21. 21. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    22. 22. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    23. 23. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    24. 24. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    25. 25. Where is the business value?<br />
    26. 26. CONNECTING<br />PEOPLE<br />PEOPLE<br />Solve business problems<br />Improve customer service<br />Enhance product development or R&D<br />Improve comms<br />Build culture<br />Support innovation<br />Encourage information reuse<br />Share knowledge<br />
    27. 27. Demonstrating value to management<br />
    28. 28. Understand your organisation, and how it works<br />Spend time with staff, listening and learning<br />
    29. 29. Use social tools to solve business problems<br />Focus on the outcomes, not the activities<br />
    30. 30. Use stories to gain executive support<br />Real-world situations (not numbers) sell<br />
    31. 31. Don’t forget about the Awards!<br />The Intranet Innovation Awards are now open for entries:<br />www.steptwo.com.au/iia<br />No-one can say “no” to an award winner <br />(Closing day is May 31)<br />
    32. 32. James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.au<br />Twitter: s2d_jamesr<br />Website: www.steptwo.com.au<br />Blog: www.steptwo.com.au/columntwo<br />Articles:www.steptwo.com.au/subscribe<br />

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