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Internal social media that supports the business

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Keynote presentation at Intranätdagarna (Intranet Days) 2011in Stockholm, May 2011. Explores how social tools can deliver concrete business benefits.

Keynote presentation at Intranätdagarna (Intranet Days) 2011in Stockholm, May 2011. Explores how social tools can deliver concrete business benefits.

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  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news

Transcript

  • 1. Internal social media thatsupports the business
    James Robertson, Step Two Designs
    Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr
  • 2. COMMENTING
    BLOGS
    ACTIVITYSTREAMS
    WIKIS
    INTERNALSOCIAL MEDIA
    TEAMSPACES
    DISCUSSIONSPACES
    RICH STAFFPROFILES
    VIDEOS
    YAMMER
  • 3. CONNECTING
    PEOPLE
    PEOPLE
  • 4. Award-winning social tools
  • 5. The Intranet Innovation Awards are global awards that uncover great intranet ideas and approaches, and share them with the rest of the world.
    www.steptwo.com.au/iia
  • 6. {CASE STUDY }
    Ideas Now at American Electric Power (USA)
    Further details:http://youtu.be/kMxvmr1yrxw
  • 7. { $8 million of concretesavings, $2 millionin first month }
  • 8. Screenshot provided courtesy of AEP
  • 9. Screenshot provided courtesy of AEP
  • 10. Screenshot provided courtesy of AEP
  • 11. {CASE STUDY }
    Crew community forums at British Airways (UK)
    Further details:www.youtube.com/watch?v=gzp70KvBwvw
  • 12.
  • 13. {CASE STUDY }
    Answering questions at Sabre (USA)
    Further details:www.youtube.com/watch?v=dVgTgj94eTs
  • 14. Screenshot provided courtesy of Sabre Holdings
  • 15. Screenshot provided courtesy of Sabre Holdings
  • 16. { 60% of all questions asked receive an answerwithin the first hour}
  • 17. Screenshot provided courtesy of Sabre Holdings
  • 18. {CASE STUDY }
    The Tube at IDEO (USA)
    Further details:www.steptwo.com.au/iia
  • 19. { “Effective knowledgesharing is a social activitythat’s enabled by technology” }
  • 20. Speaking Intranet News
    Screenshot provided courtesy of IDEO
  • 21. Speaking Intranet News
    Screenshot provided courtesy of IDEO
  • 22. Speaking Intranet News
    Screenshot provided courtesy of IDEO
  • 23. Speaking Intranet News
    Screenshot provided courtesy of IDEO
  • 24. Speaking Intranet News
    Screenshot provided courtesy of IDEO
  • 25. Where is the business value?
  • 26. CONNECTING
    PEOPLE
    PEOPLE
    Solve business problems
    Improve customer service
    Enhance product development or R&D
    Improve comms
    Build culture
    Support innovation
    Encourage information reuse
    Share knowledge
  • 27. Demonstrating value to management
  • 28. Understand your organisation, and how it works
    Spend time with staff, listening and learning
  • 29. Use social tools to solve business problems
    Focus on the outcomes, not the activities
  • 30. Use stories to gain executive support
    Real-world situations (not numbers) sell
  • 31. Don’t forget about the Awards!
    The Intranet Innovation Awards are now open for entries:
    www.steptwo.com.au/iia
    No-one can say “no” to an award winner 
    (Closing day is May 31)
  • 32. James Robertson, Step Two Designs
    Email: jamesr@steptwo.com.au
    Twitter: s2d_jamesr
    Website: www.steptwo.com.au
    Blog: www.steptwo.com.au/columntwo
    Articles:www.steptwo.com.au/subscribe