How new technologies can help KM

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Presentation at KM Australia 2011 by James Robertson, exp

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  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • A very different way of delivering intranet news
  • How new technologies can help KM

    1. 1. How new technologies can help KM<br />James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr<br />
    2. 2. “It’s not about systems and processes”<br />Nicolas Gorjestani (yesterday)<br />
    3. 3. “We forgot to do a business case”<br />Peter Williams (yesterday)<br />
    4. 4.
    5. 5. Both books from: www.steptwo.com.au<br />
    6. 6. It’s not not about the technology<br />Technology plays a key role, and technology has changed<br />(Quote by Andrew McAfee and others)<br />
    7. 7. BLOGS<br />WIKIS<br />ACTIVITYSTREAMS<br />TEAMSPACES<br />NEWTECHNOLOGY<br />SOCIALINTRANETS<br />YAMMER<br />COLLABORATIONTOOLS<br />ENTERPRISE2.0<br />SOCIALSTAFF DIRECTORIES<br />
    8. 8. “Piloting” technology doesn’t work<br />Throwing out a technology and “seeing what happens” mostly fails<br />
    9. 9. Target business needs<br />Focus on a specific business problem or staff group, and do what it takes to get success<br />
    10. 10. Award-winning examples of technology supporting KM objectives<br />www.steptwo.com.au/iia<br />
    11. 11. {CASE STUDY }<br />Crew community forums at British Airways (UK)<br />Further details:www.youtube.com/watch?v=gzp70KvBwvw<br />
    12. 12.
    13. 13. {CASE STUDY }<br />Competitor wiki atScottrade(USA)<br />Further details:www.youtube.com/watch?v=8BmCylAcv7E<br />
    14. 14. Screenshot provided courtesy ofScottrade<br />
    15. 15. {CASE STUDY }<br />Answering questions at Sabre (USA)<br />Further details:www.youtube.com/watch?v=dVgTgj94eTs<br />
    16. 16. Screenshot provided courtesy of Sabre Holdings<br />
    17. 17. Screenshot provided courtesy of Sabre Holdings<br />
    18. 18. { 60% of all questions asked receive an answerwithin the first hour}<br />
    19. 19. Screenshot provided courtesy of Sabre Holdings<br />
    20. 20. {CASE STUDY }<br />The Tube at IDEO (USA)<br />Further details:www.steptwo.com.au/iia<br />
    21. 21. { “Effective knowledgesharing is a social activitythat’s enabled by technology” }<br />
    22. 22. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    23. 23. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    24. 24. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    25. 25. Speaking Intranet News<br />Screenshot provided courtesy of IDEO<br />
    26. 26. You can’t change culture with technology<br />Match today’s culture to get adoption and use<br />
    27. 27. But technology can help!<br />Used the right way, technology can get a great lever for change<br />
    28. 28. James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.au<br />Twitter: s2d_jamesr<br />Website: www.steptwo.com.au<br />Blog: www.steptwo.com.au/columntwo<br />Articles:www.steptwo.com.au/subscribe<br />

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