How new technologies can help KM

How new technologies can help KM
James Robertson, Step Two Designs
Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr

“It’s not about systems and processes”
Nicolas Gorjestani (yesterday)

“We forgot to do a business case”
Peter Williams (yesterday)

Both books from: www.steptwo.com.au

It’s not not about the technology
Technology plays a key role, and technology has changed
(Quote by Andrew McAfee and others)

BLOGS
WIKIS
ACTIVITYSTREAMS
TEAMSPACES
NEWTECHNOLOGY
SOCIALINTRANETS
YAMMER
COLLABORATIONTOOLS
ENTERPRISE2.0
SOCIALSTAFF DIRECTORIES

“Piloting” technology doesn’t work
Throwing out a technology and “seeing what happens” mostly fails

Target business needs
Focus on a specific business problem or staff group, and do what it takes to get success

Award-winning examples of technology supporting KM objectives
www.steptwo.com.au/iia

{CASE STUDY }
Crew community forums at British Airways (UK)
Further details:www.youtube.com/watch?v=gzp70KvBwvw

{CASE STUDY }
Competitor wiki atScottrade(USA)
Further details:www.youtube.com/watch?v=8BmCylAcv7E

Screenshot provided courtesy ofScottrade

{CASE STUDY }
Answering questions at Sabre (USA)
Further details:www.youtube.com/watch?v=dVgTgj94eTs

Screenshot provided courtesy of Sabre Holdings

{ 60% of all questions asked receive an answerwithin the first hour}

Screenshot provided courtesy of Sabre Holdings

{CASE STUDY }
The Tube at IDEO (USA)
Further details:www.steptwo.com.au/iia

{ “Effective knowledgesharing is a social activitythat’s enabled by technology” }

Speaking Intranet News
Screenshot provided courtesy of IDEO

You can’t change culture with technology
Match today’s culture to get adoption and use

But technology can help!
Used the right way, technology can get a great lever for change

James Robertson, Step Two Designs
Email: jamesr@steptwo.com.au
Twitter: s2d_jamesr
Website: www.steptwo.com.au
Blog: www.steptwo.com.au/columntwo
Articles:www.steptwo.com.au/subscribe

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How new technologies can help KM

by James Robertson on Jul 19, 2011

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