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Delivering a mobile enterprise

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Mobile devices have changed the world, but what about staff in our organisations? This presentation explores what functionality should be delivered within the enterprise, and how. (Presentation given …

Mobile devices have changed the world, but what about staff in our organisations? This presentation explores what functionality should be delivered within the enterprise, and how. (Presentation given in Paris, May 2011.)

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  • 1. Delivering a mobile enterprise
    James Robertson, Step Two Designs
    Email: jamesr@steptwo.com.auTwitter: s2d_jamesr
  • 2. {The worldhas changed}
  • 3.
  • 4. {What about staffin our organisations?}
  • 5. Four types of enterprise mobility
  • 6. 1. Mobile connectivity
    2. Mobile productivity
    3. Fieldforce automation
    4. Desktop replacement
  • 7. 1. Mobile connectivity
    Email
    Address book
    Calendar
    Real-time comms, presence awareness
    Corporate and operational news
  • 8. Screenshot provided courtesy of TDC Mobile
  • 9. 2. Mobile productivity
    Focus is on knowledge workers
    Provide always-available functionality
    Not a desktop replacement
    Very different design approaches
    Integrate with device capabilities
  • 10. Screenshot provided courtesy of UK Parliament
  • 11. Screenshot provided courtesy of QUT
  • 12. 3. Fieldforce automation
    This has been happening for more than a decade
    Dedicated, often ruggedised devices
    Single-purpose applications
    Offline synchronisation with back-end systems
    Huge productivity benefits
  • 13. 4. Desktop replacement
    Why is it that senior management get all the cool toys first!?
    Mobile versions of desktop tools
    3G and wi-fi connectivity
    Very different from other three scenarios
  • 14. Delivering a mobile enterprise
  • 15. 1st PRINCIPLE
    Don’t deliver a “mobile version” of your intranet
  • 16.
  • 17. 2nd PRINCIPLE
    Target true mobile and field needs
  • 18. {What six thingsdo staff need on theirmobile devices?}
  • 19. Screenshots provided courtesy of UK Parliament
  • 20. Screenshot provided courtesy of UK Parliament
  • 21. Screenshots provided courtesy of UK Parliament
  • 22. 3rd PRINCIPLE
    Mobile devices are personal devices
  • 23. Screenshot provided courtesy of QUT
  • 24. Screenshot provided courtesy of QUT
  • 25. Screenshot provided courtesy of QUT
  • 26. Screenshot provided courtesy of QUT
  • 27. 4th PRINCIPLE
    Reach the broadest range of devices
  • 28. Screenshot provided courtesy of QUT
  • 29. 5th PRINCIPLE
    Have a mobile enterprise strategy
  • 30. Who and what?
    Where?
    What are the common tasks for mobile devices?
    Key information needed?
    Enterprise systems?
    One-way or two-way?
    What mobile capabilities should be used?
    Are there key groups of staff with specific needs?
    Where in Australia must it work?
    What other countries and networks should be supported?
    Will international roaming be supported?
  • 31. How?
    When?
    What devices will be supported?
    Will phones be provided?
    How to gain access?
    In-house developed, or third-party?
    Security?
    Data protection?
    What will be delivered initially?
    Longer-term vision?
    Phased approach?
    How to respond to new devices and capabilities?
  • 32. How much?
    Why?
    What is the budget for delivering mobile functionality?
    How will data charges incurred by staff be covered?
    Business benefits?
    How will these be measured?
    How will core business needs be supported?
    How does mobile support long-term strategic plans?
  • 33. 6th PRINCIPLE
    Start simple, and target business needs
  • 34. James Robertson, Step Two Designs
    Email: jamesr@steptwo.com.au
    Twitter: s2d_jamesr
    Website: www.steptwo.com.au
    Blog: www.steptwo.com.au/columntwo
    Articles:www.steptwo.com.au/subscribe