Collaboration is about people

Collaboration is about people James Robertson, Step Two Designs (jamesr@steptwo.com.au)

There are many collaboration tools
Discussion groups
Forums
Team spaces
Wikis
Instant messaging
Fileshares
SharePoint
Lotus Notes
Mailing lists
Blogs
Intranet pages

What are the people factors that drive the success or failure of collaboration?

Two critical success factors

There are two critical success factors for collaboration tools www.steptwo.com.au/papers/kmc_discussionforums

clear purpose

common sense of community

Testing a few real-world examples ? Sharing subject-matter expertise  Project collaboration  Reviewing the new web strategy  Designing the new office space  Staff buy and swap area

Other key principles

You can’t force staff to collaborate www.steptwo.com.au/papers/cmb_collabpeople

Let staff drive their own experimentation and use of tools theobvious.typepad.com/blog/2007/03/the_100_guarant.html

Target and support areas that have a clear desire and need

Build trust and relationships face to face

en.wikipedia.org/wiki/Forming-storming-norming-performing forming storming norming performing

Ensure there are business opportunities for collaboration

Collaboration must be supported and facilitated www.steptwo.com.au/papers/cmb_supportcollab

Build social networks to connect people with people

Focus on the purpose and outcome, beyond just chatting

Communities of practice
Cultivating Communities of Practice
Etienne Wenger, et al
The definitive book on establishing and running communities of practice, with strong focus on people aspects

Questions?
Stay in touch:
James Robertson [email_address]
Website: www.steptwo.com.au
Blog: www.steptwo.com.au/columntwo
Articles : www.steptwo.com.au/papers/subscribe
Facebook: www.facebook.com/group.php?gid=7095593237

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Collaboration is about people

by James Robertson

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