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Call Center Outsourcing Services Call Centers India End to End CISCO Support www.callcentersindia.com
About Call Centers India <ul><ul><ul><li>Call centers India is a Washington based corporation. </li></ul></ul></ul><ul><ul...
Features at CCI The center is housed in a modern 11,000 sq. ft. facility. 3 levels of redundancy for its technological inf...
Key Personnel Its management team has over 20 years of combined call center experience. Capacity of 1,000 stations. Growin...
Services Offered <ul><ul><ul><li>Inbound Call Centers Services </li></ul></ul></ul><ul><ul><ul><li>Outbound Call Centers S...
Inbound Call Center Services <ul><ul><ul><li>Order Hotlines </li></ul></ul></ul><ul><ul><ul><li>Customer service </li></ul...
Outbound Call Center Services <ul><ul><ul><li>Verification calls </li></ul></ul></ul><ul><ul><ul><li>Collections </li></ul...
Non Voice Services <ul><li>Web services </li></ul><ul><ul><ul><li>Chat </li></ul></ul></ul><ul><ul><ul><li>Email </li></ul...
Business Solution <ul><ul><ul><li>Data entry </li></ul></ul></ul><ul><ul><ul><li>Mystery shopping </li></ul></ul></ul><ul>...
Facility <ul><ul><ul><li>Located in suburb of New Delhi, India </li></ul></ul></ul><ul><ul><ul><li>Managed by experienced ...
Tech Specifications <ul><ul><ul><li>End-to-end CISCO based IP network </li></ul></ul></ul><ul><ul><ul><li>Complete Cisco P...
Quality Differences <ul><ul><ul><li>Quality evaluation of agents </li></ul></ul></ul><ul><ul><ul><li>Live monitoring </li>...
Our Purpose Our main purpose is to provide you quality & effective services at good rates. And Help your business grow. Ca...
www.callcentersindia.com
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Call Centers Outsourcing Services

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Call center outsourcing services are must required for every industry in current time.

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  • 05/21/09
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  • Transcript of "Call Centers Outsourcing Services"

    1. 1. Call Center Outsourcing Services Call Centers India End to End CISCO Support www.callcentersindia.com
    2. 2. About Call Centers India <ul><ul><ul><li>Call centers India is a Washington based corporation. </li></ul></ul></ul><ul><ul><ul><li>Headquarters are in Seattle, WA Operations are in Noida India, a suburb of New Delhi India. </li></ul></ul></ul><ul><ul><ul><li>The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation. </li></ul></ul></ul><ul><ul><ul><li>Call centers India is a CISCO funded company. </li></ul></ul></ul>www.callcentersindia.com
    3. 3. Features at CCI The center is housed in a modern 11,000 sq. ft. facility. 3 levels of redundancy for its technological infrastructure. 100% IP based network and uses CISCO technology platform. Electrical power and Internet connectivity www.callcentersindia.com
    4. 4. Key Personnel Its management team has over 20 years of combined call center experience. Capacity of 1,000 stations. Growing more than 15% quarter per quarter. www.callcentersindia.com
    5. 5. Services Offered <ul><ul><ul><li>Inbound Call Centers Services </li></ul></ul></ul><ul><ul><ul><li>Outbound Call Centers Services </li></ul></ul></ul><ul><ul><ul><li>Non-Voice Services </li></ul></ul></ul>www.callcentersindia.com
    6. 6. Inbound Call Center Services <ul><ul><ul><li>Order Hotlines </li></ul></ul></ul><ul><ul><ul><li>Customer service </li></ul></ul></ul><ul><ul><ul><li>Support lines </li></ul></ul></ul><ul><ul><ul><li>Handling call overflow </li></ul></ul></ul>www.callcentersindia.com
    7. 7. Outbound Call Center Services <ul><ul><ul><li>Verification calls </li></ul></ul></ul><ul><ul><ul><li>Collections </li></ul></ul></ul><ul><ul><ul><li>Lead generation and sales support </li></ul></ul></ul><ul><ul><ul><li>Assessment of demand </li></ul></ul></ul><ul><ul><ul><li>Collection of useful information and arranging appointments for the sales force </li></ul></ul></ul><ul><ul><ul><li>Market research </li></ul></ul></ul><ul><ul><ul><li>Customer satisfaction surveys </li></ul></ul></ul>www.callcentersindia.com
    8. 8. Non Voice Services <ul><li>Web services </li></ul><ul><ul><ul><li>Chat </li></ul></ul></ul><ul><ul><ul><li>Email </li></ul></ul></ul><ul><li>Programming services </li></ul><ul><ul><ul><li>Web based programming </li></ul></ul></ul><ul><ul><ul><li>PHP programming </li></ul></ul></ul><ul><ul><ul><li>Custom applications </li></ul></ul></ul>www.callcentersindia.com
    9. 9. Business Solution <ul><ul><ul><li>Data entry </li></ul></ul></ul><ul><ul><ul><li>Mystery shopping </li></ul></ul></ul><ul><ul><ul><li>Web chat & Email response </li></ul></ul></ul><ul><ul><ul><li>Qualitative analysis </li></ul></ul></ul><ul><ul><ul><li>Research services </li></ul></ul></ul>www.callcentersindia.com
    10. 10. Facility <ul><ul><ul><li>Located in suburb of New Delhi, India </li></ul></ul></ul><ul><ul><ul><li>Managed by experienced professionals </li></ul></ul></ul><ul><ul><ul><li>Current capacity expandable to 1,000 seats </li></ul></ul></ul><ul><ul><ul><li>Access to world's largest pool of college educated workers </li></ul></ul></ul>www.callcentersindia.com
    11. 11. Tech Specifications <ul><ul><ul><li>End-to-end CISCO based IP network </li></ul></ul></ul><ul><ul><ul><li>Complete Cisco Platform </li></ul></ul></ul><ul><ul><ul><li>Ability to call and receive calls from over 30 Countries </li></ul></ul></ul>www.callcentersindia.com
    12. 12. Quality Differences <ul><ul><ul><li>Quality evaluation of agents </li></ul></ul></ul><ul><ul><ul><li>Live monitoring </li></ul></ul></ul><ul><ul><ul><li>100% call recording </li></ul></ul></ul><ul><ul><ul><li>Team leader to agent ratio 1:9 </li></ul></ul></ul><ul><ul><ul><li>Daily agent feedback </li></ul></ul></ul><ul><ul><ul><li>Process transition manager </li></ul></ul></ul><ul><ul><ul><li>Specified account manager </li></ul></ul></ul><ul><ul><ul><li>Defined escalation procedures </li></ul></ul></ul>www.callcentersindia.com
    13. 13. Our Purpose Our main purpose is to provide you quality & effective services at good rates. And Help your business grow. Call Us at 206.384.4669 or Visit at http://www.callcentersindia.com www.callcentersindia.com
    14. 14. www.callcentersindia.com
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