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Smb sa press_ar_webcast

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Launch of New Service as a Product for SMB market

Launch of New Service as a Product for SMB market

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    Smb sa press_ar_webcast Smb sa press_ar_webcast Presentation Transcript

    • Cisco Industry Analyst Relations Speaker Series: CISCO SMB-CLASS INITIATIVE: Cisco Network Assistant 2.0 & Cisco SMB Support Assistant Peter Alexander, Vice President Commercial Marketing Jim Glueck, Vice President Technical Support, Customer Advocacy April 12, 2005Session NumberPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 1
    • SMB-Class Solutions Right-Sized Whole Solutions Solving Top Business Challenges FINANCING FINANCING APPLICATIONS APPLICATIONS World-Class Partners Technologies SERVICE & SERVICE & TRAINING TRAINING SUPPORT SUPPORT Delivered Through Best Business Value Best Customer ExperiencePresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 2
    • Cisco Network Assistant 1.0 40K downloads since Oct ‘04 Zero cost network management tool for Cisco SMB-Class networks Centralized management for Cisco Catalyst switches, Routers, Network view PIX Firewalls and Aironet APs Simplify deployment and ongoing maintenance by leveraging Cisco Smartports Embedded configuration best practicesFree download:www.cisco.com/go/NetworkAssistant Presentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 3
    • What’s New in Release 2.0?Available late April Expanded Device Support Topology View & x-launch Embedded Device Managers PIX, AP’s, IP Phones and 6503 Drag And Drop IOS Upgrade Greatly simplifies device upgrade Network view Smartports Advisor Guided network configuration Access Point templates Common Services Password synchronization across the network Event collection Inventory Report Free download: www.cisco.com/go/NetworkAssistantPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 4
    • CISCO SMB SUPPORT ASSISTANT— TECHNICAL SUPPORT FOR SMALL AND MEDIUM BUSINESSES JIM GLUECK VICE PRESIDENT TECHNICAL SUPPORT SERVICES CUSTOMER ADVOCACYSession NumberPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 5
    • Meeting the Needs of SMB Customers ENTERPRISE SMARTnet CISCO SMB SMB Customer Design Needs Criteria SUPPORT • Ease of use, • SMB friendly ASSISTANT Simplicity • Self-help • Productivity automation • Manageability • Make simple things simple SMBPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 6
    • Cisco SMB Support Assistant: Specialized Support for the SMB Customer • With less than 250 employees • Who use the most common SMB networking solutions • Who need to improve productivity with essential networking supportPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 7
    • Tailored To End User Needs Customer Need Cisco SMB Support Assistant Electronic productivity SMB Portal/client tools tools/ resources Advance replacement parts Next business day Live technical support 8 X 5 SMB TAC Live support languages 8 languages (70%+ market coverage) OS maintenance OS maintenance onlyPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 8
    • Cisco SMB Support Assistant AvailabilityGeneral Availability November 2004 in most countries in APAC and Latin America. Availability inAustralia and New Zealand February 2005General Availability April 4 in North America and most European countriesCountries not available as of April 4th: China, India, Taiwan, Chile, Argentina, Peru, Bolivia, Paraguay, and Uruguay.Not planned: Japan Presentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 9
    • Cisco SMB Support Assistant Delivers SimplicityPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 10
    • Cisco SMB Support Assistant Delivers Simplicity Set up and Configure Configuration and Set up Before After 40 clicks to 25 different 1 Portal pre-configured web sites for products with appropriate and technologies productsPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 11
    • Cisco SMB Support Assistant Delivers Increased Productivity Troubleshoot and get Support Password Recovery Before After 17 steps 4 Steps 60 minutes 5 minutesPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 12
    • Cisco SMB Support Assistant Delivers Manageability Manage inventory and monitor contract statusPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 13
    • The Value to the Partner REVENUE GROWTH • Allows them to serve new markets • More effective contract management for renewals INCREASED PROFITABILITY • Productivity tools benefit the partner as well as the customer CUSTOMER SATISFACTION • Customers with support contracts have higher satisfaction levels than those withoutPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 14
    • Summary Simplicity Growth Productivity Profitability Manageability Customer Satisfaction CUSTOMER PARTNERPresentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 15
    • Q AND A10593_01_2005_A_c4 © 2005 Cisco Systems, Inc. All rights reserved. 16
    • Presentation_ID © 2005 Cisco Systems, Inc. All rights reserved. 17