Sources of online information about local care

What are people saying about local health and social care? James Munro [email_address]

The patient experience is the most powerful lever here - and will be used for service improvement Lord Darzi, June 2008

Health care feedback

RateMDs.com

Socio-economic status of contributors Least deprived 20% of population Most deprived 20% of population

What Patient Opinion does
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Translation
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Incentives for response
Incentives for improvement
Patients, users, carers Services

Better professionals HEIs use stories to train and develop professionals Feeling better People sharing stories feel better, and create social solidarity Empowered communities NHS Nudge will help people lead local service change Better governance Stories are directed to CQC, commissioners, MPs etc Better choices Stories used for “choose and book” Better services NHS providers use stories make 1,000 changes every year Our goal 100,000 stories donated to Patient Opinion each year

Sources of online information about local care

by James Munro on Dec 08, 2009

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Sources of online information about local care — Presentation Transcript