Patient Opinion - presentation at ScotWeb2
Upcoming SlideShare
Loading in...5
×
 

Patient Opinion - presentation at ScotWeb2

on

  • 2,619 views

Patient Opinion is a UK site which enables people to feed back about their health care

Patient Opinion is a UK site which enables people to feed back about their health care

Statistics

Views

Total Views
2,619
Views on SlideShare
2,480
Embed Views
139

Actions

Likes
3
Downloads
33
Comments
0

8 Embeds 139

http://www.patientopinion.org.uk 88
http://www.ehr.ro 31
http://www.patientopinion.org 7
http://www.lgeoresearch.com 7
http://www.patientopinion.co.uk 2
http://www.slideshare.net 2
http://patientopinion.org.uk 1
https://www.patientopinion.org.uk 1
More...

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Patient Opinion - presentation at ScotWeb2 Patient Opinion - presentation at ScotWeb2 Presentation Transcript

    • Patient Opinion: patient engagement for the 21st century James Munro www.patientopinion.org.uk
    •  
    • Patient feedback on the web? Too late! It’s happening already
    •  
    •  
    •  
    •  
    • Can the web help create social value from feedback?
    •  
    •  
    •  
    •  
    • About half of our feedback is positive
    •  
    • But some patients have a bad experience
    •  
    •  
    •  
    • Engaging with patients Easy for the NHS blogging Patient Opinion Formal complaints Surveys YouTube, Flickr, RateMDs.com Litigation Hard for the NHS Easy for the public Hard for the public
    • What Patient Opinion does
      • Navigation
      • Translation
      • Privacy
      • Incentives for NHS response
      • Incentives for improvement
      Patients Services
    • Activity on Patient Opinion 20,000 pages per day 5,000 comments so far 50 NHS organisations engaged
    • Types of feedback
    • Socio-economic status of contributors Least deprived 20% of population Most deprived 20% of population
    • Future plans
    • Where now?
      • Feedback is a start
      • But can it make services better?
        • Incentives for responsiveness
        • Web tools for supporting change
          • Service level change
          • Individual level change
        • “ Co-creation”
          • Can users and staff work together?
    • Sustaining Patient Opinion
    • Sustaining Patient Opinion
      • Aim: an ethical and sustainable business
      • Subscriptions
        • NHS organisations
        • Patient groups, MPs, others
      • Subscriptions aim to
        • Broaden and deepen involvement
        • Encourage responsive services
        • Create public value from public feedback
    • www. patientopinion .org.uk Visit us to find out more