Patient Opinion - presentation at ScotWeb2
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Patient Opinion - presentation at ScotWeb2

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Patient Opinion is a UK site which enables people to feed back about their health care

Patient Opinion is a UK site which enables people to feed back about their health care

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Patient Opinion - presentation at ScotWeb2 Patient Opinion - presentation at ScotWeb2 Presentation Transcript

  • Patient Opinion: patient engagement for the 21st century James Munro www.patientopinion.org.uk
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  • Patient feedback on the web? Too late! It’s happening already
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  • Can the web help create social value from feedback?
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  • About half of our feedback is positive
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  • But some patients have a bad experience
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  • Engaging with patients Easy for the NHS blogging Patient Opinion Formal complaints Surveys YouTube, Flickr, RateMDs.com Litigation Hard for the NHS Easy for the public Hard for the public
  • What Patient Opinion does
    • Navigation
    • Translation
    • Privacy
    • Incentives for NHS response
    • Incentives for improvement
    Patients Services
  • Activity on Patient Opinion 20,000 pages per day 5,000 comments so far 50 NHS organisations engaged
  • Types of feedback
  • Socio-economic status of contributors Least deprived 20% of population Most deprived 20% of population
  • Future plans
  • Where now?
    • Feedback is a start
    • But can it make services better?
      • Incentives for responsiveness
      • Web tools for supporting change
        • Service level change
        • Individual level change
      • “ Co-creation”
        • Can users and staff work together?
  • Sustaining Patient Opinion
  • Sustaining Patient Opinion
    • Aim: an ethical and sustainable business
    • Subscriptions
      • NHS organisations
      • Patient groups, MPs, others
    • Subscriptions aim to
      • Broaden and deepen involvement
      • Encourage responsive services
      • Create public value from public feedback
  • www. patientopinion .org.uk Visit us to find out more