Sap vignettes

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SAP Community Network

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Sap vignettes

  1. 1. Business InitiativeProvide a place for employees, customers and partners to build relationships in anetwork and create better business solutionsResults• SCN delivers social innovation, social commerce, social intelligence and insight• 15% increase reduction in product release cycles• 5% increase in partner sales• Increased support call avoidance• More than 90 ideas delivered or in product development• Total members: 2.5 million• Monthly activity: 20 million viewsSAP Community Network has produced 15% reductionin product release cycles and 5% increase inpartner sales.
  2. 2. Business InitiativeProvide better customer service by providing a solution to better connect thesales organization for collaboration and communicationResults• Viral adoption – over 40,000 users and 1700 groups within first five months• Total adoption: 100% (52,513 out of 52,513)• Monthly activity: 76% (40,000+ out of 52,513)“Jive has helped eliminate our regional boundaries bringing us closer as a globalPresales organization. We are now able to quickly leverage the full power of ourcollective knowledge and perspectives to provide our customers with even greatercustomer service.”Mary Lange, Global Vice President

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