Bridging the Divide: High Technology in Low-resource Settings   James BonTempo, Peter Johnson, Chandrakant Ruparelia, Girm...
Presentation organization <ul><li>About Jhpiego </li></ul><ul><li>About the project </li></ul><ul><li>Assessment methodolo...
About Jhpiego <ul><li>International health organization affiliated w/Johns Hopkins University </li></ul><ul><li>Build sust...
About Jhpiego
About Jhpiego 68 68 52
About the project <ul><li>Production of HIV Care, Treatment and Prevention-related Electronic Materials </li></ul><ul><li>...
About the project
Assessment methodology x x IT Director, Server Administrator Server x x Desktop Support, Network Administrator Client(s) x...
Assessment findings
Assessment findings <ul><li>Large variation in site readiness </li></ul><ul><li>Specific challenges </li></ul><ul><ul><li>...
Assessment findings <ul><li>Common opportunities </li></ul><ul><ul><li>Interest in & need for learning technologies </li><...
Project plan <ul><li>Strengthen IT staff competencies </li></ul><ul><li>Develop sample e-Learning materials  </li></ul><ul...
Immediate solutions <ul><li>Partnered w/technology firm to develop distributed, disconnected LMS </li></ul><ul><ul><li>VMw...
Immediate solutions
Immediate solutions <ul><li>Set up e-Learning lab and mentored ICT staff </li></ul><ul><ul><li>Networked, updated and outf...
Immediate solutions
Immediate solutions <ul><li>Worked w/local vendor to train 11 ICT staff – 3 10-day courses </li></ul><ul><ul><li>Managing ...
Immediate solutions <ul><li>Developed LOs (PICT, PMTCT, IP) in collaboration w/faculty members </li></ul><ul><ul><li>Mappe...
Recommendations <ul><li>Understand limitations & manage expectations – but don’t underestimate potential </li></ul><ul><li...
Recommendations <ul><li>Localize content (“Ethiopian English”) </li></ul><ul><li>Don’t underestimate time requirements </l...
Next steps <ul><li>Create integrated educational experience </li></ul><ul><ul><li>classroom, skills labs, clinical & e-Lea...
 
Contact information <ul><li>James BonTempo </li></ul><ul><li>[email_address] </li></ul><ul><li>jbontempo.jhpiego.net (Skyp...
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Bridging the Divide: High Technology in Low-resource Settings -- an update (SALT August 2008)

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  • Bridging the Divide: High Technology in Low-resource Settings -- an update (SALT August 2008)

    1. 1. Bridging the Divide: High Technology in Low-resource Settings James BonTempo, Peter Johnson, Chandrakant Ruparelia, Girmay Abirham SALT Interactive Technologies Conference August 2008
    2. 2. Presentation organization <ul><li>About Jhpiego </li></ul><ul><li>About the project </li></ul><ul><li>Assessment methodology </li></ul><ul><li>Assessment findings </li></ul><ul><li>Project plan </li></ul><ul><li>Immediate solutions </li></ul><ul><li>Recommendations </li></ul><ul><li>Next steps </li></ul>
    3. 3. About Jhpiego <ul><li>International health organization affiliated w/Johns Hopkins University </li></ul><ul><li>Build sustainable, local capacity in limited-resource settings </li></ul><ul><ul><li>Advocacy & policy development </li></ul></ul><ul><ul><li>Preservice education & inservice training </li></ul></ul><ul><ul><li>Performance & quality improvement approaches </li></ul></ul><ul><li>Founded in 1973 </li></ul><ul><li>HQ in Baltimore, 30 country offices & representations </li></ul>
    4. 4. About Jhpiego
    5. 5. About Jhpiego 68 68 52
    6. 6. About the project <ul><li>Production of HIV Care, Treatment and Prevention-related Electronic Materials </li></ul><ul><li>U.S. Government funding (CDC/PEPFAR) </li></ul><ul><li>Strengthen & expand HIV/AIDS-related services: PICT, PMTCT & IP </li></ul><ul><li>Three cadres (medical, nursing & midwifery students) @ 3 universities (Addis Ababa, Gondar & Jimma) </li></ul><ul><li>Modify MoH-approved training materials for electronic delivery </li></ul><ul><li>Implement LMS </li></ul>
    7. 7. About the project
    8. 8. Assessment methodology x x IT Director, Server Administrator Server x x Desktop Support, Network Administrator Client(s) x x IT Director, Network Administrator, Users Network Technology x x Desktop Support, IT Director, Users Technology Training x IT Director, Server Administrator Server Management x Desktop Support, IT Director, Users Help Desk x IT Director, Network Administrator Network Management Process x IT Director, Server Administrator LMS Administrator x Desktop Support, Users Desktop Support x Network Administrator, Users Network Support x Faculty Facilitators w/ICT experience x x Users Inservice Providers x Executive Stakeholders, Faculty LMS Leadership & Champion(s) People Observation Interview Focus Group Data Collection Methods Key Informants Criteria
    9. 9. Assessment findings
    10. 10. Assessment findings <ul><li>Large variation in site readiness </li></ul><ul><li>Specific challenges </li></ul><ul><ul><li>Poor network infrastructure, maintenance & support </li></ul></ul><ul><ul><li>Low confidence using & limited access to computers </li></ul></ul><ul><ul><li>Slow & unreliable Internet connectivity </li></ul></ul>
    11. 11. Assessment findings <ul><li>Common opportunities </li></ul><ul><ul><li>Interest in & need for learning technologies </li></ul></ul><ul><ul><li>Ample up-to-date servers & workstations </li></ul></ul><ul><ul><li>Competency using mobile devices </li></ul></ul><ul><li>“ e-Learning may be seen as a luxury but it is not, it is a necessity.” </li></ul><ul><li>“ Don’t give up on us.” </li></ul><ul><li>“ [We] get tired of reading all of the time.” </li></ul>
    12. 12. Project plan <ul><li>Strengthen IT staff competencies </li></ul><ul><li>Develop sample e-Learning materials </li></ul><ul><li>Build faculty e-Learning capacity </li></ul><ul><li>Maximize use of m-Learning </li></ul><ul><li>Package e-Learning toolkits for instructors </li></ul><ul><li>Integrate skills labs & e-Learning </li></ul>
    13. 13. Immediate solutions <ul><li>Partnered w/technology firm to develop distributed, disconnected LMS </li></ul><ul><ul><li>VMware-based </li></ul></ul><ul><ul><li>Hosted & offline instances </li></ul></ul><ul><ul><li>Custom synchronization tool </li></ul></ul><ul><ul><li>Strong mobile integration </li></ul></ul>
    14. 14. Immediate solutions
    15. 15. Immediate solutions <ul><li>Set up e-Learning lab and mentored ICT staff </li></ul><ul><ul><li>Networked, updated and outfitted 30 PCs </li></ul></ul><ul><ul><li>Installed Windows Server 2003 on server (IIS, DHCP) </li></ul></ul><ul><ul><li>Installed VMware-based LMS </li></ul></ul><ul><ul><ul><li>Created test accounts </li></ul></ul></ul><ul><ul><ul><li>Loaded draft LOs </li></ul></ul></ul><ul><li>Demo-ed for faculty stakeholders </li></ul>
    16. 16. Immediate solutions
    17. 17. Immediate solutions <ul><li>Worked w/local vendor to train 11 ICT staff – 3 10-day courses </li></ul><ul><ul><li>Managing & Maintaining a Windows Server 2003 Environment </li></ul></ul><ul><ul><li>Implementing, Managing & Maintaining a Microsoft Windows Server 2003 Network Infrastructure </li></ul></ul><ul><ul><li>A+ Hardware & Operating System Support Skills </li></ul></ul><ul><li>Enabled networking/experience sharing </li></ul><ul><li>Secured buy-in & resources </li></ul><ul><li>Made use of idle equipment </li></ul>
    18. 18. Immediate solutions <ul><li>Developed LOs (PICT, PMTCT, IP) in collaboration w/faculty members </li></ul><ul><ul><li>Mapped content (ID) </li></ul></ul><ul><ul><li>Incorporated governement-approved material </li></ul></ul><ul><ul><li>Recorded narrations & video role-plays </li></ul></ul><ul><ul><li>Developed assessments </li></ul></ul><ul><ul><li>Packaged materials using Articulate Studio </li></ul></ul>
    19. 19. Recommendations <ul><li>Understand limitations & manage expectations – but don’t underestimate potential </li></ul><ul><li>Identify & leverage local expertise while also developing capacity where necessary </li></ul><ul><li>Have a standard goal but don’t expect to be able to take a standard approach </li></ul><ul><li>Obtain & maintain buy-in @ all levels </li></ul><ul><ul><li>Engage stakeholders early & keep them involved </li></ul></ul><ul><ul><li>Communicate often and effectively </li></ul></ul><ul><ul><li>Provide incentives </li></ul></ul>
    20. 20. Recommendations <ul><li>Localize content (“Ethiopian English”) </li></ul><ul><li>Don’t underestimate time requirements </li></ul><ul><ul><li>Stakeholders had expectation of simplicity </li></ul></ul><ul><ul><li>Building capacity and ensuring long-term sustainability </li></ul></ul><ul><ul><li>Learning vs. training </li></ul></ul><ul><li>Allow mistakes, learn from them & move on </li></ul><ul><li>Develop a solid “traditional” e-Learning foundation before implementing m-Learning </li></ul><ul><li>Competency + Tools + Desire = Performance </li></ul>
    21. 21. Next steps <ul><li>Create integrated educational experience </li></ul><ul><ul><li>classroom, skills labs, clinical & e-Learning </li></ul></ul><ul><li>Integrate m-Learning (PDAs & MP3 players) </li></ul><ul><li>Strengthen existing implementations & expand into teaching hospitals </li></ul><ul><li>Expand to additional universities & hospitals </li></ul><ul><li>Evaluate impact on student performance </li></ul>
    22. 23. Contact information <ul><li>James BonTempo </li></ul><ul><li>[email_address] </li></ul><ul><li>jbontempo.jhpiego.net (Skype) </li></ul><ul><li>410.537.1849 </li></ul><ul><li>Peter Johnson </li></ul><ul><li>[email_address] </li></ul><ul><li>peterjohnsonmidwife (Skype) </li></ul><ul><li>410.537.1800 </li></ul><ul><li>Chandrakant Ruparelia </li></ul><ul><li>[email_address] </li></ul><ul><li>rupa_rupa_99 (Skype) </li></ul><ul><li>410.537.1921 </li></ul><ul><li>Girmay Abirham </li></ul><ul><li>[email_address] </li></ul><ul><li>gabirham (Skype) </li></ul><ul><li>251.11.618.7821 </li></ul>http://www.jhpiego.org

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