A Thesis Presented in Partial Fulfillment of the Requirement for the Degree in "MBA" by Hiyam Ali El Tawashi
Telecommunication fraud is a problem that has grown dramatically over the past ten years.
Fraud become a serious global issue for mobile network service providers, it has
undoubtedly become a significant source of revenue losses and bad debts to
telecommunication industry, and with the expected continuing growth in revenue it can be
expected that fraud will increase proportionally.
The research project therefore, focused on how Jawwal Company managing and detecting
the fraud, in order to modify the current tools for more effective fraud prevention and
detection, for this reason the researcher undertook a set of actions that are reported as
First step it was necessary to understand the problem of telecom fraud, then to know what
makes people perpetrate the fraud, and which are the most prevalent fraud types that are
occurring, clarifying which is the likely products and services to be attacked, what source
of information to facilitate the fraud, how fraudsters perpetrate the fraud finally explaining
the fraud detection and prevention procedures.
Then apply the study on Jawwal Company as study case, by distributing 200
questionnaires to targeted sections, and analyzing the result which shows that the current
fraud management at Jawwal Company is not efficient and needs to be modified.