×
  • Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
 

Velocity EU 2012 Escalating Scenarios: Outage Handling Pitfalls

by SVP of Technical Operations at Etsy.com on Oct 03, 2012

  • 4,880 views

...



When things go wrong, our judgement is clouded at best, blinded at worst.

In order to successfully navigate a large-scale outage, being aware of potentials gaps in knowledge and context can help make for a better outcome. The Human Factors and Systems Safety community have been studying how people situate themselves, coordinate amongst a team, use tooling, make decisions, and keep their cool under sometimes very stressful and escalating scenarios. We can learn from this research in order to adopt a more mature stance when the s*#t hits the fan.

We’re going to look closely at how people behave under these circumstances using real-world examples and scan what we can learn from High Reliability Organizations(HROs) and fields such as aviation, military, and trauma-driven healthcare.

Statistics

Views

Total Views
4,880
Views on SlideShare
4,611
Embed Views
269

Actions

Likes
14
Downloads
125
Comments
3

15 Embeds 269

http://tech.m6web.fr 92
https://twitter.com 71
http://candidosalesg.wordpress.com 30
http://localhost 17
http://www.twylah.com 17
http://candidosg.com 14
http://lanyrd.com 5
http://www.flavors.me 5
http://flavors.me 4
http://www.linkedin.com 4
http://local.tryghost.org 4
https://si0.twimg.com 3
http://fr.flavors.me 1
https://twimg0-a.akamaihd.net 1
http://leed.galsungen.net 1
More...

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel

13 of 3 previous next Post a comment

  • sufw Sascha Wenninger, IT Guy at Blue T @jallspaw Thank you for the follow-up, and fingers crossed for the next time 'round :-) 1 year ago
    Are you sure you want to
    Your message goes here
    Processing…
  • jallspaw John Allspaw, SVP of Technical Operations at Etsy.com Hey Sascha - unfortunately, no, there wasn't a video of the talk. :( I'm likely to give the talk soon where it can be recorded, tho. 1 year ago
    Are you sure you want to
    Your message goes here
    Processing…
  • sufw Sascha Wenninger, IT Guy at Blue T John, was this talk recorded by any chance? Nice slides, but I get the feeling that they only convey ~10% of the content of the talk. 1 year ago
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Velocity EU 2012 Escalating Scenarios: Outage Handling Pitfalls Velocity EU 2012 Escalating Scenarios: Outage Handling Pitfalls Presentation Transcript