How can KMDI help you with a career in Knowledge Management? Joel Alleyne January 2009 www.kmdi.org Knowledge Media Design Institute University of Toronto

KMDI Alumni Adjunct Instructor iSchool Medicine KMDI Practitioner in Residence PhD Candidate Consultant Manager Entrepreneur CKO / CIO – large law firm Action Researcher

" Knowledge is information that changes something or somebody – either by becoming grounds for actions, or by making an individual (or an institution) capable of different or more effective action“ Peter Drucker

"To conceive of knowledge as a collection of information seems to rob the concept of all its life… Knowledge resides in the user and not in the collection. It is how the user reacts to a collection of information that matters." West Churchman

"To conceive of knowledge as a collection of information seems to rob the concept of all its life… Knowledge resides in the user and not in the collection. It is how the user reacts to a collection of information that matters."

West Churchman

“ The economic problem of society … is not merely a problem of how to allocate ‘given’ resources – if ‘given’ is taken to mean given to a single mind … It is rather a problem of how to secure the best use of resources known to any of the members of society … a problem of the utilization of knowledge which is not given to anyone in its totality.” Hayek, The Use of Knowledge in Society , American Economic Review , No 35 (September, 1945) pp. 1 - 18

“ The economic problem of society … is not merely a problem of how to allocate ‘given’ resources – if ‘given’ is taken to mean given to a single mind … It is rather a problem of how to secure the best use of resources known to any of the members of society … a problem of the utilization of knowledge which is not given to anyone in its totality.”

Hayek, The Use of Knowledge in Society ,

American Economic Review ,

No 35 (September, 1945) pp. 1 - 18

KM Definitions The strategic use of information and knowledge resources to an organization’s best advantage. www.gov.bc.ca/prem/popt/service_plans/srv_pln/pssg/appen_a.htm

The strategic use of information and knowledge resources to an organization’s best advantage.

www.gov.bc.ca/prem/popt/service_plans/srv_pln/pssg/appen_a.htm

KM Definitions Knowledge management (KM) is the organization, creation, sharing and flow of knowledge within organizations. en.wikipedia.org/wiki/Knowledge_management

Knowledge management (KM) is the organization, creation, sharing and flow of knowledge within organizations.

en.wikipedia.org/wiki/Knowledge_management

“ the optimal use of an organizations knowledge assets” … my working definition

Four Schools of Thought Knowledge Creation And Innovation Centric Intellectual Asset Management Approach (IC, IP, Intangibles) Knowledge Sharing / Exchange Collaboration & Network Centric Knowledge Acquisition And Learning Centric Approach © The Kaieteur Institute For Knowledge Management www.kikm..org

Separating non KM and KM activities Knowledge Strategy Knowledge Business and Economics Knowledge Culture Community & Networks Knowledge Organization Technology, Infrastructure & Environment © The Kaieteur Institute For Knowledge Management www.kikm..org

key things we learn at KMDI

design

perspective

knowledge media

research & analysis

relationships

multi-disciplinary inter-disciplinary trans-disciplinary

Things You Can Do In KM People Process Technology / Infrastructure Systems

People

Process

Technology / Infrastructure

Systems

Roles Design … Requirements definition Analysis Adoption Implementation Training Usability – design, testing Knowledge organization Knowledge broker Leadership (projects / organization)

Design …

Requirements definition

Analysis

Adoption

Implementation

Training

Usability – design, testing

Knowledge organization

Knowledge broker

Leadership (projects / organization)