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Expertise Networks
 

Expertise Networks

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Presentation to Toronto Knowledge Workers pub night.

Presentation to Toronto Knowledge Workers pub night.

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Expertise Networks Expertise Networks Presentation Transcript

  • A Framework for Intra, Inter and Global Knowledge Sharing in Organizations Toronto Knowledge Workers Joel Alleyne – January 28, 2009
  • Adjunct Instructor (UT) iSchool Medicine (HPME) KMDI Practitioner in Residence PhD Candidate Consultant Manager Entrepreneur (was) CKO / CIO – large law firm Action Researcher
    • “ The economic problem of society … is not merely a problem of how to allocate ‘given’ resources – if ‘given’ is taken to mean given to a single mind … It is rather a problem of how to secure the best use of resources known to any of the members of society … a problem of the utilization of knowledge which is not given to anyone in its totality.”
    • Hayek,
    • The Use of Knowledge in Society,
    • American Economic Review ,
    • No 35 (September, 1945) pp. 1 - 18
    • Expertise researchers can be found across a number of interrelated disciplines, e.g.:
    • Cognitive science and psychology (Sternberg & Grigorenko, 2003),
    • Education (Bereiter & Scardamalia, 1993) and
    • Sociology (Evans, 2008)
    • Expertise researchers can be found across a number of interrelated disciplines, e.g.:
    • Philosophy (Selinger & Crease, 2006)
    • Medicine (Groopman, 2007)
    • Management (Stephenson, 2006)
    • Expertise networks are the social, technical, and organizational networks that connect experts with novices and other experts.
      • A type of analysis (lens) that uses social networks that model the distribution of expertise in a domain and make explicit the level of expertise of the actors with respect to that domain
    Novice(s) Expert(s) Intermediate(s)
  • Expertise Networking is central to and supportive of Knowledge Management
    • Effective problem-solving
    • Sound decision-making
    • Team collaboration
    • Competitiveness
    • Growing Complexity
    • Market differentiation
    • Innovation in products and services
    • Coordination
    • Core to the business
    • Pervasive
    • A “lens” for examining the enterprise and also intra-enterprise opportunities
  •  
    • Better understanding of expertise networks will facilitate:
      • Identifying and locating experts and expertise
      • The sharing of knowledge, wisdom, and experience.
      • Access to hidden or tacit knowledge resources.
      • The improved networking of a firm’s intellectual (and human) capital assets.
      • An important channel for the acquisition, sharing, trading and distribution of knowledge
    • Also … leads to optimization
      • When optimized – should pay dividends for an organization
    • Goes beyond general repository-based approaches to knowledge management
    • Expertise Management (Kotlarsky, Oshri, & Fenema, 2008)
    • Expertise Sharing (Ackerman, Pipek, & Wulf, 2002)
    • Expertise Location (Ackerman & McDonald, 1998)
    (References are examples only)
    • Expertise Communities / Communities of Experts (Benton & Giovagnoli, 2006; Hakkarainen & European Association for Research on Learning and Instruction., 2004)
    • Expert Directories / Yellow Pages (Collinson & Parcell, 2001)
    (References are examples only)
    • Connected Intelligence (De Kerckhove & Rowland, 1998);
    • Distributed Mind (Fisher & Fisher, 1998);
    • Collective Intelligence (Levy, 1997)
    • Epistemic Communities (Haas, 1992)
    (References are examples only)
    • Advice Networks (Stephenson, 2006)
    • Automated discovery of expertise (search vendors and Mitre.org)
    • Knowledge Network/ing (Allee, 2003; Skyrme, 1999)
    • Talent Networks / Talent Management (Bryan & Joyce, 2007); (Cappelli, 2008)
    (References are examples only)
    • Expertise mapping
    • Expertise markets
    • Expertise recognition
    • Expertise continuity
    • Expertise utilization
    • Expertise optimization
    • Expertise networking
    • Expertise conduits
    • Expertise recommenders
    • Expertise development
    • Expertise in context
    • Expertise exchange (ask an expert)
    • Expertise discovery
    • Expertise profiling
    • British Petroleum
    • Hill and Knowlton
    • Morrison & Foerster
    • IBM – Beehive
    • IBM – Small Blue
    • Borden Ladner Gervais LLP
    • Health Care – Inter-Professional Care
    • School Board
    • Utility Co – Central America
    • Cubeless (Sabre)
    • Initiatives in several jurisdictions
    • Goal: to optimize the use of health human capital (expertise)
      • Effective, efficient, economical
      • Reduce fragmentation and lower costs (Retchin, 2008)
    • Several (overlapping) terms used in the health care literature
      • Inter-professional
      • Collaborative
      • Interdisciplinary,
      • Trans-disciplinary
      • Multidisciplinary,
      • Multi-professional
      • Coordinated
      • Transprofessional
    • This appears to be fertile ground for the examination of expertise networking
    • Experts in IPE/IPC cross disciplinary boundaries
    • Removing / transcending traditional cultural and organizational barriers appear to be a challenge
    • Within the IPC Expertise network
    • Knowledge practices, knowledge sharing, knowledge transfer, knowledge translation (from research to practice)
    • Collaboration, coordination and communication
    • Informatics Support
      • Shared record keeping – the electronic record (necessary but not sufficient)
      • E-learning, e-cases
      • Social / Knowledge Media
      • Modeling and simulation / case based – virtual worlds? Gaming?
      • Directories
    • Research will focus on IPC / IPE (clinical settings)
    • Examine existing knowledge practices
    • Examine (case) attempts to change behaviours and processes in a care setting
    • Develop understanding of the expertise networks and how they function in this setting
      • Further develop (inform and expand) theory of expertise networking based upon experiences
    • Opportunities (domains)
      • Long term care
      • Primary care
    • A system for locating experts in the organization ( expert locator )
    • A network of our internal experts ( expert network )
    • A directory to experts ( expert directory )
    • A system that enable one to search for internal expertise ( expertise search system )
    • A system that allows us to discover capabilities existing in ( expert discovery )
    • A system that allows users to ask questions and to receive answers from experts within your organization ( question and answer exchange )
    • A system that facilitates collaboration between experts and non-experts ( expert collaboration )
    • A system that hosts a community of internal experts ( expert community )
    • A system that allows experts to share their knowledge ( expert knowledge-sharing )
    • A virtual marketplace system that allows experts to swap and trade what they know in response to the demand for knowledge and their ability to supply expertise ( expert marketplace )
    • A system that facilitates the profiling of experts capabilities ( expertise profiling )
    • Technology that allows the visual mapping of expertise connections ( expertise mapping ) – e.g. using
      • social network analysis
      • Knowledge Mapping, and
      • other techniques.
    • A system that acts as a pointer to expert know-how ( who knows what )
    • A system that tracks skills and capabilities and therefore can support future workforce planning. ( “workforce value chain” )
    • Your input is valued
    • Looking for
      • Ideas
      • Points
      • References
      • Cases
    • [email_address]
    • [email_address]