#gov2citizens

DIGITAL SERVICES
#GOV2CITIZENS

IN THE CZECH REPUBLIC

2013

JAKUB MRÁČEK
@JAKUBMRACEK
#gov2citizens

BACKGROUND

21 years in the Czech Republic
1,6 billions CZK
transparency | freedom of
information | gender ...
#gov2citizens

SERVICE QUALITY
What's really
happening
there?

positive
experience
8,18
hairdresser
8,00
computer
services...
You can find out who runs
government and how
government is run, as well
as learning about the
history of government.
Find out how you can
engage with government
directly, and take part
locally, nationally or
internationally.
Find out what the UK
government is doing in over
200 world locations.
No, you weren’t downloaded.
Your were born.
#gov2citizens

CONTACT POINTS
Something for
digital
natives?

@
#gov2citizens

TYPE OF SERVICES

PROVIDING INFORMATION

ELECTRONIC FILING

COMMUNICATION
SERVICE TYPE #1

#gov2citizens

PROVIDING INFORMATION

scanned PDF
vs. *.csv

VISUALISE!

MACHINE
READABLE

tables vs.
flu...
SERVICE TYPE #2

#gov2citizens

ELECTRONIC FILING

ID CARD / DRIVER'S LICENSE
TAX FORMS

​
​
0% 0%
no!
54%

yes
46%

USER ...
SERVICE TYPE #3

COMMUNICATION

#gov2citizens
#gov2citizens

PREREQUISITE?

PROVIDING INFORMATION

{

ELECTRONIC FILING

COMMUNICATION
#gov2citizens

DIGITAL SERVICES
#GOV2CITIZENS

IN THE CZECH REPUBLIC

2013

JAKUB MRÁČEK
@JAKUBMRACEK

Thank you!
20131014 gov2citizens
20131014 gov2citizens
20131014 gov2citizens
20131014 gov2citizens
20131014 gov2citizens
20131014 gov2citizens
20131014 gov2citizens
20131014 gov2citizens
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  • Pro digital natives jen digitální služby!
    Digitální česko!!!
  • what and how
    fluffy
    smart
  • 20131014 gov2citizens

    1. 1. #gov2citizens DIGITAL SERVICES #GOV2CITIZENS IN THE CZECH REPUBLIC 2013 JAKUB MRÁČEK @JAKUBMRACEK
    2. 2. #gov2citizens BACKGROUND 21 years in the Czech Republic 1,6 billions CZK transparency | freedom of information | gender equality | education
    3. 3. #gov2citizens SERVICE QUALITY What's really happening there? positive experience 8,18 hairdresser 8,00 computer services 7,23 averarage negative experience 5,95 government services
    4. 4. You can find out who runs government and how government is run, as well as learning about the history of government.
    5. 5. Find out how you can engage with government directly, and take part locally, nationally or internationally.
    6. 6. Find out what the UK government is doing in over 200 world locations.
    7. 7. No, you weren’t downloaded. Your were born.
    8. 8. #gov2citizens CONTACT POINTS Something for digital natives? @
    9. 9. #gov2citizens TYPE OF SERVICES PROVIDING INFORMATION ELECTRONIC FILING COMMUNICATION
    10. 10. SERVICE TYPE #1 #gov2citizens PROVIDING INFORMATION scanned PDF vs. *.csv VISUALISE! MACHINE READABLE tables vs. fluffy infografics ONLINE DATA GCSE results ENTIRE STRUCTUR ED annual report of political parties
    11. 11. SERVICE TYPE #2 #gov2citizens ELECTRONIC FILING ID CARD / DRIVER'S LICENSE TAX FORMS ​ ​ 0% 0% no! 54% yes 46% USER EXPERIENCE! PRIVACY ISSUE!
    12. 12. SERVICE TYPE #3 COMMUNICATION #gov2citizens
    13. 13. #gov2citizens PREREQUISITE? PROVIDING INFORMATION { ELECTRONIC FILING COMMUNICATION
    14. 14. #gov2citizens DIGITAL SERVICES #GOV2CITIZENS IN THE CZECH REPUBLIC 2013 JAKUB MRÁČEK @JAKUBMRACEK Thank you!

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