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Comarch Mobile Insurance EN


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Comarch Mobile Insurance for iPhone and other Smartphones (English version)

Comarch Mobile Insurance for iPhone and other Smartphones (English version)

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  • 1. Comarch Mobile Insurance Solutions
  • 2. Comarch Mobile Insurance Solutions Mobile Insurance – challenges • Skyrocketing numbers of consumers using smartphone • The fastest growing distribution channel • Perfect answer for users expectations of affordability, value and flexibility • Mobile apps – new tool for support marketing and branding efforts 2 Copyright Comarch 2010
  • 3. Comarch Mobile Insurance Solutions COMARCH MOBILE INSURANCE AGENTS CLAIMS ADJUSTER CUSTOMERS • sales support • claims processing • insurance calculations • lead management • claim data management • taking out insurance • after-sale service • photo documentation • claims reporting CORE SYSTEM 3 Copyright Comarch 2010
  • 4. Comarch Mobile Insurance Solutions Application for Agent • Access to more information, anytime, anywhere • Mobilize agents for more effective sale and cross-market • Integration of insurance services in one application • Core system integration 4 Copyright Comarch 2010
  • 5. Comarch Mobile Insurance Solutions Pocket application functionality Quotation • Data registration for premium calculation • Step-by-step insurance simulation Sales • Insurance proposals and policies registration • Customer handwritten signature collection After-sale policy service • Premium collection • Endorsements and policy renewal • Claims reporting 5 Copyright Comarch 2010
  • 6. Comarch Mobile Insurance Solutions Pocket application functionality Information Marketing • Customer data • Tariff information • Policy portfolio • Product information • Overdue premiums • Education materials • Accumulated sum assured • PR materials cost calculating Planning Reporting • Contact planning • Agent costs • Scheduler • Calculated commissions • Notifications • Sales goals achievement 6 Copyright Comarch 2010
  • 7. Comarch Mobile Insurance Solutions Car Insurance – operations example • Insurance simulation for customers intending to buy a car • Automatic car data registration on the base of VIN number • Possibility of insurance rates verification before buying a car • Possibility of verification check in central stolen car database 7 Copyright Comarch 2010
  • 8. Comarch Mobile Insurance Solutions Application for Claims Adjuster • Fast customer service – Claim automatically assigned to adjuster – Immediate generation of actions • Real-time decision-making – Registration of claim details – Loss assessments – Taking, storage and linking of photos • Improvement of productivity – Reminders of pending tasks and contacts – Access to up-to-date information (claim, policy, customer) 8 Copyright Comarch 2010
  • 9. Comarch Mobile Insurance Solutions Car Collision – operations example „Step by step” wizard for car claim adjustment – Check if there are any injured – Secure accident scene – Write down names of witnesses – Take photos of the incident scene – Necessity to call emergency road service – Display list of insurance company units – Phone book with necessary contacts: • emergency • claims adjustment 9 Copyright Comarch 2010
  • 10. Comarch Mobile Insurance Solutions Application for Customer • Simplified insurance operations without agent support • Insurance simulation and pre- calculations • Automatic reminders of payments and car overhauls • Insurance proposal wizard • Automatic photo taking of insured car 10 Copyright Comarch 2010
  • 11. Comarch Mobile Insurance Solutions Travel Insurance – operations example • Possibility of purchasing insurance at any time (eg. at the airport, just before trip) • Travel insurances catalogue • Premium calculation • Saving own settings • Complete history of purchase • Reminders setting 11 Copyright Comarch 2010
  • 12. Comarch Mobile Insurance Solutions Business benefits summary • Increasing offer attractiveness for the customers • Reducing operation costs by automation of insurance processes • Emphasis on the market by introducing innovative services • Strengthening loyalty • New promising distribution channel • Gaining a technological advantage • Solution oriented on further development of services 12 Copyright Comarch 2010
  • 13. Comarch S.A. al. Jana Pawła II 39 A 31-864 Kraków Poland