Social Media & Promotional Products

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An outline of the main social media platforms, how they apply to a promotional products company, and what pitfalls to avoid when joining online communities. …

An outline of the main social media platforms, how they apply to a promotional products company, and what pitfalls to avoid when joining online communities.

Mark Graham of RIGHTSLEEVE shares some of his experiences in this space and how they have applied to his promotional distributorship.

This presentation was delivered to PPAI's Promotions East conference in Atlantic City (June 2010)

More in: Business , Technology
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  • 1. Social Media & Promotional Products
    Mark Graham
    June 2010
  • 2. Mark Graham
    Founder of Distributor, RIGHTSLEEVE.COM
    Social media and technology enthusiast
    I am one of you
  • 3. #promotionalproducts
    @RIGHTSLEEVE
  • 4. I want you to consider 3 things
  • 5. #1. The immutable law of sales
    People buy from people they like
  • 6. #2. A distributor’s biggest challenge
    Buyers struggle to see the difference between us
  • 7. #3. Buying behaviour
    People trust their friends more than institutions
  • 8. In the next 75 minutes …
    What’s all the fuss about?
    Specific social media tools
    How to do this right
  • 9. A Social Media Primer
    Social media consists of online conversations between real people - customers, employees, vendors - using websites or online platforms.
    Image credit http://www.flickr.com/photos/matthamm/2945559128
  • 10. Why Invest in Social Media?
  • 11. New way of engaging clients
  • 12. Point of Differentiation
  • 13. Builds Trust
  • 14. Cost Effective
  • 15. Communication Tool of Next Generation
  • 16. Network effects
  • 17. Thought Leadership in your Niche
  • 18. Social Media Tools
    Blogs
    Online video - YouTube
    Microblogging - Twitter
    Social networking - Facebook
    Professional networking – LinkedIn
    Product Comments and Ratings
    Company newsfeed
  • 19. Blogging Basics
    Be a Storyteller
    Be Human
    Have Fun
    Blogger, Wordpress, Typepad
  • 20. blog.epromos.com
  • 21. brandedmatters.com
  • 22. swag20.com
  • 23. Online video platform
    Free distribution for your content
    Anyone can be a star
    Product Information Tool
  • 24.
  • 25.
  • 26. What are you doing … right now?
    140 characters
    “You are who you follow”
    #Hashtags
    Professional/mature demographic
    See what people are saying about specific topics (incl. you)!
  • 27.
  • 28. Proactive Sales Opportunities
  • 29. Fan “shout-outs”
  • 30. Recommendations
  • 31. The New How Shirt w/ Wearing Instructions
    Yes, it’s true, no one really needs another t-shirt. But we do wear logos, designs we care about. And we often wear things that embody our values.
    So I recently decided to order t-shirts for the #NewHow movement. The process itself was entirely a process of collaboration.  Let me share it.
    First, I reached out to a person I have only met a few times in person but stay regularly in contact with on Twitter, @missrogue. Having watched her do a #karaoke tour across the US last year, I figured she had to know something about swag vendors. And because I really do still have a day job I wanted to find the vendor to work with, and go fast. No surprise, 5 minutes later, I got an introduction to Mark Graham at #RightSleeve. Within hours, I had a reasonable quote, options to pursue and a rough schedule that would let me take shirts to my #fidelity talk on innovation. Mark uses email like I do — highly efficient, asynchronous conversation to let us move faster and truly do high-baud work.
    But at that point, I still hadn’t decided what I wanted the design to be. So I emailed a collaborator and asked him something simple like, “thoughts?” and got back a very fast note that set the theme of the shirt: I am the New How. Which I liked. I asked to see the designs in context with the shirts and color choices. When I got drafts (from RIGHTSLEEVE), I simply forwarded to the #Rubicon team and a few other folks and asked for feedback. 5-10 minutes later, I had what I needed. Decisions were made. Order placed. Literally, the whole process probably took me a total of 30-45 minutes to do. And all in 5 minute increments. That’s a vendor and an extended set of collaborators I want to work with.
  • 32. Talk about an emotional connection!
    Audience = 57,500 people
    Cost = zero
  • 33. Effective PR Tool/Damage Control
  • 34. Online community of friends (social graph)
    800 pound gorilla
    Fan Pages & Groups
    Emotional connection with your products
  • 35.
  • 36.
  • 37. “Bridging the gap between all generations of Promotional
    Product professionals”
  • 38. Online community of business contacts
    Online resume
    Great prospecting tool
    Online recommendations
  • 39.
  • 40. Product Comments and Ratings
    Client ownership
    Builds credibility with “real” comments
    Ability to quickly react to negative feedback
    The products become “yours”
    Getsatisfaction.com, Yelp.com
  • 41.
  • 42.
  • 43. Company Newsfeed
    Web 2.0 inside your company (how we work at RIGHTSLEEVE)
    Critical selling activities displayed in real time
    Eliminate silos b/w sales and operations
    Complete transparency
    Fosters teamwork
  • 44. What you can do now
    Locate your customers/competitors
    Interview a customer and post the content online
    Start practicing to find your “voice”
    Setup profiles on Facebook, LinkedIn, YouTube
    Create a video (Microsoft MovieMaker, Apple Final Cut Pro, iMovie, Flip Video)
    Write about stuff that interests you
    Join the conversation
  • 45. Resources
    Tara Hunt The Whuffie Factor
    Chris Anderson The Long Tail
    Clay Shirky Here Comes Everybody
    Joel Comm Twitter Power
    Mitch Joel Six Pixels of Separation
    Mashable www.mashable.com
    ReadWriteWeb www.readwriteweb.com
  • 46. @RIGHTSLEEVE