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Interpersonal behavior
 

Interpersonal behavior

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influence of interpersonal behaviour in organization

influence of interpersonal behaviour in organization

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    Interpersonal behavior Interpersonal behavior Presentation Transcript

    • INTERPERSONAL BEHAVIOUR
      PRESENTED BY:-
      Abhinav Joshi
      AbhishekSisodia
    • Perhaps John Gray is right… “Men are from Mars,Women are from Venus.”
    • INTERPERSONAL+ RELATIONSHIPS
      Interpersonal means between persons.
      Relationship is how people act, what they say and do.
      In conversation a people behaves according to how other behaves.
      All people have same basic needs.
    • Interpersonal relations
      between two or more people
    • People who are good in interpersonal skills are more resourceful and never left alone in difficult times. They are able to get support and help from other people and are more cheerful as compared to those who lack interpersonal behavior.
    • ITS IMPORTANCE
      In today's world, it is impossible to work in isolation.
      Help individuals to achieve their goals because of increased contacts with the resourceful individuals.
      It helps employees to move up to the organizational ladder much easily and quickly as compared to the people who lack in the interpersonal skills.
      People who are good in interpersonal skills are more resourceful and never left alone in difficult times.
    • Interpersonal model
      Interpersonal skills
      11/13/2010
      Behavioral Styles
      7
      Personality development
      Leadership skills
    • Interpersonal Intelligence - the ability to relate effectively to others is considered one major form of human intelligence.
      Emotional Intelligence - includes interpersonal awareness and empathy and has been found to be more important for personal and professional success than intellectual ability
    • Developing Effective Interpersonal Skills
      Communication and Conversation Skills
      • Be a good listener
      • Nonverbal messages (Acronym: SOFTEN)
      • Be open to topics
      • Communicate ideas precisely and concisely
      • Think before speaking
      Human Relation Skills (“People Skills”)
      • Remember names
      • Refer to people by name when interacting
      • Remember information about people
      • Be positive
      • Be complimentary
    • BODY LANGUAGE
      Body language plays a vital role in deciding your interpersonal relationship e.g...
      If in an discussion we cross or hands on our chest it shows we are not open to others idea and this gives a bad impression thus spoils your relation
    • Overcoming Shyness
      Strategies:
      • Be aware of specific situations
      • Block out negative thoughts
      • Observe others
      • Practice relaxing in situations
      • Practice skills of effective interpersonal communication
      • Enroll in small classes
      • Gain a wide knowledge base
    • Interpersonal Conflicts
      Minimizing and Resolving Conflicts:
      • The right time and place
      • Decompress emotionally
      • Allow adequate response time
      • Do not dismiss or discount others
      • Time out or cease fire
      • Make points assertively
      • Focus on specific behavior (use “I” messages)
    • InterpersonalCommunication
      Communication
      the transmission of information and meaning from one party to another through the use of shared symbols
      sender - initiates the process by conveying information
      has a meaning s/he wishes to communicate
      encodes the meaning into symbols
      transmits the message through some channel
      receiver - person for whom the message is intended
      decodes the messages
      attempts to interpret the sender’s meaning
      may provide feedback by encoding a message in response
      noise- interference in the system that blocks understanding
    • Types of interpersonal Communication
      Non-Verbal Comm.
      Verbal & Written Comm.
      Communication depends heavily on the
      Actions
      Postures
      Movements
      Expression of our bodies.
    • The Johari Window is a communication model that can be used to improve understanding between individuals.Developed by Joseph Luft and Harry Ingham (the word “Johari” comes from Joseph Luft and Harry Ingham).
    • Two key ideas behind the tool:1.Individuals can build trust between themselves by disclosing information about themselves.2.They can learn about themselves and come to terms with personal issues with the help of feedback from others.
    • TEN WAYS TO IMPROVE YOUR INTERPERSONAL SKILLS 1.Smile2.Be Appreciative3.Pay attention to others4.Practice active listening5.Bring people together
    • 6.Resolve Conflicts7.Communicate Clearly & Precisely8.Good Sense of Humour9.Empathize With Others10.Don’t Complain or Blame Others Unecessarily
    • Listening--really listening– is one of the highest forms of respecting another human being
    • THANK YOU..
      Why worry & get wrinkles, better smile & get dimples.