Interactive Insurance AnalyticsReadymade Insurance Reporting/Analytics Solution                           on QlikView Plat...
Team Computers - A ProfileINDIA                                       US• 1300+ Employees                           • Empl...
Team - QlikView Practice    ProfileINDIA• 150+ Customers over 4 Yrs• CMMi Level 3 Certified (QlikView Implementation)• 15,...
Executive Introduction•   Readymade Templates•   Dashboards / Analysis / Reports for Multiple Insurance    Functions•   Ma...
Our Insurance Customers
Other Financial Services Customers
Typical Insurance BusinessInformation Needs …• Analyze Losses & Expenses    o High Combined ratio is unhealthy• Monitor tu...
Information Visibility Challenges• Reports   o Too many Reports, too much time, too expensive       How can we reduce tim...
Business Intelligence and                            Analytics                        Optimization                        ...
Insurance Framework– Core Insurance    – Policy, Claims,    – Audit, Finance                                       Derived...
Insurance Solution Overview AdvancedAnalytics –  Scoring, Modeling,   Data  Mining,                  Predefined TemplatesP...
Architecture•   4 Tier Architecture     – Extraction, Unification (UDM), Business Rules (QDM), Visual       Applications• ...
Predefined Templates•   Readymade Insurance BI framework    – Built on top of QlikView BI Engine (a product of QlikTech, a...
Key Performance Indicators       KPI’s                     Profit                                   Underwriting          ...
Demo of Templates
Data ArchitectureData Sources                                                       Unified InsurancePolicy admin, Lead   ...
Quality In-BuiltChallenge• Report / Metric Specs change -> Change Management ->  Ensuring QualitySolution• Templates have ...
User TypesQ-Insure Modelers                                      Q-Insure Admins-   Map source systems into the Extraction...
Enterprise Aspects•   SSO Integration to ADS/LDAP•   Q-Deployer - available as a front-end for user access•   Integration ...
Bill of MaterialsSl. No.      Item                                     Qty     Remarks1.           Q-Insure Core (Installe...
Case Study –California Casualty Management CompanyBusiness NeedReduce cost on Compliance & MIS reporting, and Single versi...
Case Study –Reliance General InsuranceBusiness NeedImprove Operational Efficiency and get deeper Business insightsChalleng...
Case Study –Royal Sundaram Alliance General InsuranceBusiness NeedIncrease underwriting profits and control loss ratioChal...
Way Forward…•   Requirements Understanding•   Solution Roadmap Definition•   Solution Proposal•   Buying Decision
Jaikumar – jaikumar.k@teamcomputers.com                                          Thank You
Insurance Companies in India - Life• Reliance Life Insurance (Life)   – Over 5 Million Lives   – 1200 Users of QV: Sales, ...
Insurance Companies in India – P&C• Reliance General Insurance (P&C)   – 173 Cities in 22 States. 94 Customized Products  ...
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Q insure

  1. 1. Interactive Insurance AnalyticsReadymade Insurance Reporting/Analytics Solution on QlikView Platform Team Business Solutions LLC
  2. 2. Team Computers - A ProfileINDIA US• 1300+ Employees • Employees (10 + 4)• 32 Locations • 2 Locations• Covering 500+ districts • Covering CA and NY now• Infra Supply, Infra Support • BI: QlikView (only) and Info Services • Additional Businesses:• 2000 customers across all Google Enterprise Solutions products & Application Management• Gross Income of US$ 50 Mi Services • Gross Income of US$500k in first 6 months 2 22-Apr-12 Team Business Solutions LLC
  3. 3. Team - QlikView Practice ProfileINDIA• 150+ Customers over 4 Yrs• CMMi Level 3 Certified (QlikView Implementation)• 15,000 Licenses – 2 Installations > 1000 licenses – Over 15 Installations > 100 lic• 400+ Apps Built & Deployed• 80+ Consultants Currently (adding) – 12 Certified by QlikTech – More going through certification process now – Others trained in house (on the CMMi Level 3 Process)• Presence in Delhi, Mumbai & Bangalore. Other places remote 3 22-Apr-12 Team Business Solutions LLC
  4. 4. Executive Introduction• Readymade Templates• Dashboards / Analysis / Reports for Multiple Insurance Functions• Map to the existing data• Unified Insurance Data Model• Insurance Data Dictionary• Integrates various Insurance Data Sources• Cost per report is kept low – Even for new reports• Very short time to deploy - Quick Wins
  5. 5. Our Insurance Customers
  6. 6. Other Financial Services Customers
  7. 7. Typical Insurance BusinessInformation Needs …• Analyze Losses & Expenses o High Combined ratio is unhealthy• Monitor turnaround time (TAT ) o Delays lead to loss of opportunity• Improve Accuracy and Timeliness of information o To focus only on profitable opportunities• Deeper and integrated Insights (single version of truth) o M&As lead to disparate silos of information• Lower the cost for Compliance and MIS Reporting o Cost per report is too high
  8. 8. Information Visibility Challenges• Reports o Too many Reports, too much time, too expensive  How can we reduce time and cost?• Accuracy?  How can we make it more accurate and more reliable?• Future Visibility? o What IF analysis, evaluating different scenarios
  9. 9. Business Intelligence and Analytics Optimization What’s the best that can happen? Predictive modeling What will happen next?Competitive advantage Forecasting / extrapolation What if these trends continue? Analytics Scenario Analysis What all can happen? Statistical analysis Why is this happening? Alerts What actions are needed? Query / drill down Where exactly is the problem? Access and reporting Ad hoc reports How many, how often, where? Standard reports What happened? Degree of Intelligence
  10. 10. Insurance Framework– Core Insurance – Policy, Claims, – Audit, Finance Derived from– Customer Life-Cycle Standard – Marketing Functional – Leads, Sales Needs– Risk Profiling – Loss Analytics, Loss Triangles – Loss Reserving, Loss Profiles– Distribution – TPD Performance – Sales Performance– Integrated Analytics – CEO & Functional Dashboards
  11. 11. Insurance Solution Overview AdvancedAnalytics – Scoring, Modeling, Data Mining, Predefined TemplatesPredictions, … ODS/ Q-ODS/DWH DWH Connector Portal Access of Historical Data
  12. 12. Architecture• 4 Tier Architecture – Extraction, Unification (UDM), Business Rules (QDM), Visual Applications• Common Data Dictionary (CDD) -> Unified Data Model (UDM) -> Q-Insure Data Model -> Predefined Templates with KPIs• Unified Data Model – Pre-processed – Cleansed – Connected Snow-flake schema• Can directly populate into a Warehouse Platform – No expensive ETL solution required
  13. 13. Predefined Templates• Readymade Insurance BI framework – Built on top of QlikView BI Engine (a product of QlikTech, a Sweden based company) – Predefined set of Key Performance Indicators (KPIs) – Add more KPIs depending upon business need• Key Dashboards – CEO Dashboard – Policy Analytics – Premium Analytics – Loss/Claims Analytics – Loss Triangles / Ratios – Compliance
  14. 14. Key Performance Indicators KPI’s Profit Underwriting Sales CEO profits Underwriter ComplianceCFO Expenses Losses Claims AdjustorCOO Operational efficiency Pricing accuracy Actuary
  15. 15. Demo of Templates
  16. 16. Data ArchitectureData Sources Unified InsurancePolicy admin, Lead Extract Unify Data model Raw Data StoresMgmt, Claims admin, etc (UIDM) Apply BZ Rules Dashboards What-if Analytics Analysis Q-Insure Applications QLIKMARTS Q-Insure Data Model (QIDM) Reports Scorecards 4 Tier Data Architecture
  17. 17. Quality In-BuiltChallenge• Report / Metric Specs change -> Change Management -> Ensuring QualitySolution• Templates have built-in Control Reports• validation of reports after changes - an easy processBenefit• Saves hours and hours of effort• Helps Business users to validate rather than overloading IT users
  18. 18. User TypesQ-Insure Modelers Q-Insure Admins- Map source systems into the Extraction - Q-Deployer administrators Deploy / remove Common Data Dictionary applications, new versions etc- Transform and create the Unified Data Model - Create / Modify / Delete users- Trustees of the Integrity of the Unified Data - Assign access rights to users vs. applications Model - No need for QlikView development skills- Existing DBAs and Functional Consultants play - Can be performed by existing IT Administrators this roleQ-Insure Developers Q-Insure Business Users- Trained on QlikView and Q-Insure Unified Data - Access the applications through Q-Deployer Model - Slice & Dice and View- Create New Dashboards/Reports/Analytics from QDM - Create new charts / graphs, bookmarks- Cannot change data in QDM, but can add - Collaborate - Share Bookmarks, Objects with other further processing users- Very quick creation of new reports / analytics / scorecards / dashboards
  19. 19. Enterprise Aspects• SSO Integration to ADS/LDAP• Q-Deployer - available as a front-end for user access• Integration with Portals - Sharepoint, Websphere• Distribution of Reports / Analytics / Dashboards - Interactive and Static• Clustering - of production servers• Development, UAT and Production environments• Version Management and Deployment Management Process Defined• Standardized Directory, Table and Application structures• Theme-based Enterprise wide Interface Standardisation• Approval based deployment process (being added in Q- Deployer)
  20. 20. Bill of MaterialsSl. No. Item Qty Remarks1. Q-Insure Core (Installer, Data 1 Base component Manager, Monitor)2. Q-Insure Life Data Model 13. Q-Insure P&C Data Model 14. Q-Insure Deployer 15. Q-Insure ODS/DWH Connector 16. Admin Enablement 1 10 days on-site7. Qlikview Server 1 Production Server8. QlikView Test Server 1 Test / UAT Server9. QlikView Local Clients 5 Development Client10. QlikView Named CALs [n] # of power users11. QlikView Document CALs [m] # of User / Document combinations for non- power users12. Requirements Assessment Fixed 10 days consultingMapping, Design, Develoment, Testing, Integration & Deployment service as needed.Estimates after Requirements Assessment
  21. 21. Case Study –California Casualty Management CompanyBusiness NeedReduce cost on Compliance & MIS reporting, and Single version of truthChallenges • Disparate data systems and no single view of Information • Need for rationalizing cost and complexity of legacy reporting systemSolution • Unified Data Model - integrating data from various sources in QVD repository • Compliance & MIS Reports using QlikView - speed and accuracy • Business & Performance Analytics - KPI based reporting/analyticsKey Benefits • Reduced cost per report • Support management to increase efficiency across organization • Increased Visibility, esp. for marketing department functions Ba ck
  22. 22. Case Study –Reliance General InsuranceBusiness NeedImprove Operational Efficiency and get deeper Business insightsChallenges • Disparate data systems and no single view of InformationSolutions • Daily Performance Reporting for Sales • Operational Reports and Analytics across all functionsKey Benefits • Improved decision making – alerts and scores • Extensive coverage of insurance analytics reports • Accelerates implementation of Business Intelligence Ba ck
  23. 23. Case Study –Royal Sundaram Alliance General InsuranceBusiness NeedIncrease underwriting profits and control loss ratioChallenges • Disparate data systems and no single view of InformationSolutions • Underwriting • Claims AnalyticsKey Benefits • Improved Time-To-Decision • Quick answers to Questions of Top Management Ba ck
  24. 24. Way Forward…• Requirements Understanding• Solution Roadmap Definition• Solution Proposal• Buying Decision
  25. 25. Jaikumar – jaikumar.k@teamcomputers.com Thank You
  26. 26. Insurance Companies in India - Life• Reliance Life Insurance (Life) – Over 5 Million Lives – 1200 Users of QV: Sales, Operations, Compliance, Underwriting – Using QV for 4 years• Birla Sun Life Insurance (Life) – Over 2 Million Lives – 25 Users of QV: Daily/Monthly Reporting, Compliance, Finance – Using QV for 2 years• SBI Life Insurance (Life) – Largest Private Insurance Player in India – 65000 agents – 100 Users of QV: Planning, Scenario Analytics – Using QV for 3 months Team Business Solutions LLC
  27. 27. Insurance Companies in India – P&C• Reliance General Insurance (P&C) – 173 Cities in 22 States. 94 Customized Products – 300 Users of QV: Sales, Underwriting, Operations, Compliance – 4 years• Royal Sundaram Alliance Insurance (P&C) – 150 Cities. Multi Channel – 200 Users of QV: Sales, Underwriting, Operations, Channel, Compliance – 3 years• IFFCO TOKIO General Insurance (P&C) – 150 offices. 1000 employees. 56 Strategic Business Units. – Innovative Niche and Rural Products. – 100 Users of QV: Sales, Underwriting, Operations, Field Force – 3 months Team Business Solutions LLC

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