We would like to take the internet medium to share with you the work done by Me and my friend. We belong ot the MBA(Tech.) course from NMIMS, bacth of 2004-09, telecom, 5th year.
In the period from Nov'07-Feb'08, we did a survey on the defects in the handsets circulating in the indian mobile market and the levles of customer satifsfaction prvaling. The survey was of 309 samples among college going students from various parts of the city. We got some shocking results:
1. 28% of all phones circulating in the market are defective as these defects have occured due to internal problem of the phone and they have occure within 1 year of purchase.
2. It takes an average of 7 days to 22 days to get a phone repaired and 38 days to 88 days to get the phones replaced.
3. If asked would you like to buy the phone from the same company again: 11% of the population said that they would not like to buy the phone from the same company again. 35% is unsure on the decesion, while the remaining 54% would like to buy the phone from the same company again.
The survey included Nokia, Sony Ericsson, Motorla, Samsung, LG, O2, the distribution is as given in the report.
We would happy if the media wishes to publish this report. All the data is well documented and we have the real data supporting it.
For any enquiries, We can be reached at