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Developing Lean Culture by Dr Prem | DrPrem.com
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Developing Lean Culture by Dr Prem | DrPrem.com

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  • 1. DevelopingLean Culture Dr Prem Chartered Consultant | Author | Speaker Consultant – Private & Gov. Healthcare Orgs. Founder – Global Healthcare Network Chief Editor – Health First Magazine Info@DrPrem.com | w w w. D r P r e m . c o mInfo@DrPrem.com | www.DrPrem.com
  • 2. Topic Landscape Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Key What is How to Ingredients Best Corporate develop of Corporate Practices Culture Lean Culture Culture? Info@DrPrem.com | w w w. D r P r e m . c o m
  • 3. What is Culture? Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com • Culture means the patterns or the characteristics that is seen and followed in one particular area, say it country or region or association or group. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 4. What is Corporate Culture Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Working Together Info@DrPrem.com | w w w. D r P r e m . c o m
  • 5. How do I define Corporate Culture Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Professionalism Work Environment Way of Working Corporate Culture Knowledge Experience Way of Attitude Way of Acting or Thinking Reacting Info@DrPrem.com | w w w. D r P r e m . c o m
  • 6. 1. Communicate the purpose not only the task Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Info@DrPrem.com | w w w. D r P r e m . c o m
  • 7. 1. Communicate the Purpose not only task Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Communicate • Purpose Benefits • Challenges Arrange • Meetings • Workshops • Gatherings Involve • Stars • Key Employees Info@DrPrem.com | w w w. D r P r e m . c o m
  • 8. 2. Be there for staffInfo@DrPrem.com|w w w. D r P r e m . c o m Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
  • 9. 2. Be there for staff Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com• Management must • Leaders must inspire • Regular Training is support members / and motivate the key for staff improvement and involvementSupport Inspire Training Info@DrPrem.com | w w w. D r P r e m . c o m
  • 10. 3. Finds the root cause of mistakes ratherthan directly hitting staff / members. Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Info@DrPrem.com | w w w. D r P r e m . c o m
  • 11. 3. Finds the root cause of mistakes ratherthan directly hitting staff / members. Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Lean management believes in finding the actual cause of problem or mistake. It gives a direction to check out the errors which have evolved because of faulty procedure rather than blaming the members for it. When problems are investigated, tackle the process first not the people. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 12. 4. Setting examples to improve Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Be the change you want to see in the world My life is my message Info@DrPrem.com | w w w. D r P r e m . c o m
  • 13. 4. Setting examples to improve Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.comLean management also admires accepting mistakes, especially by the leaders orthe management.If the management expects certain things from its subordinates then theythemselves should try it under live circumstances to experience the problemsfaced of the followers.Simple things like honesty, sincerity and morality are very important in anorganization. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 14. 5. Encourages members to treat otherswith respect Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Info@DrPrem.com | w w w. D r P r e m . c o m
  • 15. 5. Encourages members to treat otherswith respect Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Lean has a principle which encourages people to treat others as they would love to be treated by others Respect This creates a sense of behaviour with customers/ patients and most importantly with colleagues. In such environment, even mistakes will be treated as opportunities to improve. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 16. Best PracticesDevelop Lean Culture Info@DrPrem.com | w w w. D r P r e m . c o mInfo@DrPrem.com | www.DrPrem.com
  • 17. Wake-Up - Crawl – Walk - Run Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Info@DrPrem.com | w w w. D r P r e m . c o m
  • 18. Don’t Blame. Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com If you are throwing mud, you are making your hands dirty on first place. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 19. Focus Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Do only Important work. Do what is needed. Don’t do all. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 20. Use tools based on problem Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Use selective tools Don’t use all tools Use separate tools for separate problem Info@DrPrem.com | w w w. D r P r e m . c o m
  • 21. InnovateInfo@DrPrem.com|w w w. D r P r e m . c o m Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
  • 22. How Google Innovate?Info@DrPrem.com|w w w. D r P r e m . c o m Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com
  • 23. Google Innovation Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.comIdeas come from Everywhere from everyone.Share everything about innovative projects. Give achance to add to or comment on the process.If you are brilliant we are hiring, If your companythrives on innovation, you cant afford to pass talent. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 24. Google Innovation Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.comGive employees a license to pursue theirdreamPrototypes (beta) vs Perfection.Don’t fool. Use Data. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 25. Google Innovation Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.comSet boundaries. Deadline.Worry about User and Usage. Money willfollow.Don’t kill projects. Learn from 3m postnote. Info@DrPrem.com | w w w. D r P r e m . c o m
  • 26. Religion of Reuse Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Toyota’s 80-80-80 Rule 80% reuse will cut lead time by 80% at 80% productivity which results: Shorter Lead Time Higher Productivity Info@DrPrem.com | w w w. D r P r e m . c o m
  • 27. Honor & Celebrate Achievements Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Honor Progress Celebrate milestones Info@DrPrem.com | w w w. D r P r e m . c o m
  • 28. Topic Landscape Lean Healthcare - Do Not Copy - Copyright – Dr Prem | www.DrPrem.com Key What is How to Ingredients Best Corporate develop of Corporate Practices Culture Lean Culture Culture? Info@DrPrem.com | w w w. D r P r e m . c o m
  • 29. DevelopingLean Culture Dr Prem Chartered Consultant | Author | Speaker Consultant – Private & Gov. Healthcare Orgs. Founder – Global Healthcare Network Chief Editor – Health First Magazine Info@DrPrem.com | w w w. D r P r e m . c o mInfo@DrPrem.com | www.DrPrem.com