Technical Communication


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Technical Communication

  1. 1. TECHNICAL COMMUNICATION -Ishank Ranjan H.C.S.T, Mathura(U.P.)
  2. 2. Introduction The exchange of information, ideas and knowledge between sender and receiver through an accepted code of symbols. Two way process The term ‘communication’, derived from a Latin term ‘communicare’. Sender-Encoding-Mediums-Decoding-Receiver- Feedback
  3. 3. Meaning of Communication Language employs a combination of words to communicate ideas in a meaningful way. By changing the word order in a sentence, you can change it’s meaning, and make it meaningless. E.g.: I eat rice only. I only eat rice.
  4. 4. Process of Communication encode decode Sender Medium Receiver Feedback
  5. 5. What is Technical Communication?  Applied communication designed to accomplish specific tasks or to help solve problems, such as:  Informing users about an update in computer software  Instructing assembly line workers to produce a new product  Warning customers about unsafe ways to operate a machine  Instructing buyers how to assemble a bicycle5
  6. 6. What is Technical Communication?  Communication that conveys complex information in an easy-to-understand manner, often to inexperienced users, on topics such as:  Repairing a copy machine  Selecting a home computer  Operating a digital camera  Creating handmade ceramics  Assembling a kite6
  7. 7. General & Technical Communication General:  Technical: Contains a general  Contains a technical message message Informal in style and  Mostly formal in style approach and approach No set pattern  Follows a set pattern Mostly oral  Both oral and written Not always for a  Always for a specific specific audience audience No use of technical  Frequently involves terms or graphics jargons, graphics etc.
  8. 8. The Five C’s of Technical Communication  Clear  Correct  Concise  Consistent  Comprehensive
  9. 9. Forms of Technical CommunicationOral Forms Face-to-face communication Telephone Talk Meetings Seminars Conferences Dictation Instructions Presentations Group discussions Interviews (employment/press) Video conferences Voice conferences
  10. 10. Forms of Technical CommunicationWritten Forms Memos Letters E-mails Faxes Notices Circulars Newsletters Reports Proposals Research papers Bulletins Brochures Manuals In-house journals
  11. 11. Levels of Communication Extra personal Intra personal Inter personal Organizational (-internal operational-external operational-personal) Mass (large reach-impersonal-presence of a gatekeeper)
  12. 12. Conclusion Your communication skills can make a difference between being hired and fired. Will will find a way…. Practice makes a man perfect… *****
  13. 13. Thank you…