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TECHNICAL COMMUNICATION -Ishank Ranjan H.C.S.T, Mathura(U.P.)
Introduction The exchange of information, ideas and knowledge between sender and receiver through an accepted code of symbols. Two way process The term ‘communication’, derived from a Latin term ‘communicare’. Sender-Encoding-Mediums-Decoding-Receiver- Feedback
Meaning of Communication Language employs a combination of words to communicate ideas in a meaningful way. By changing the word order in a sentence, you can change it’s meaning, and make it meaningless. E.g.: I eat rice only. I only eat rice.
Process of Communication encode decode Sender Medium Receiver Feedback
What is Technical Communication? Applied communication designed to accomplish specific tasks or to help solve problems, such as: Informing users about an update in computer software Instructing assembly line workers to produce a new product Warning customers about unsafe ways to operate a machine Instructing buyers how to assemble a bicycle5
What is Technical Communication? Communication that conveys complex information in an easy-to-understand manner, often to inexperienced users, on topics such as: Repairing a copy machine Selecting a home computer Operating a digital camera Creating handmade ceramics Assembling a kite6
General & Technical Communication General: Technical: Contains a general Contains a technical message message Informal in style and Mostly formal in style approach and approach No set pattern Follows a set pattern Mostly oral Both oral and written Not always for a Always for a specific specific audience audience No use of technical Frequently involves terms or graphics jargons, graphics etc.
The Five C’s of Technical Communication Clear Correct Concise Consistent Comprehensive
Forms of Technical CommunicationOral Forms Face-to-face communication Telephone Talk Meetings Seminars Conferences Dictation Instructions Presentations Group discussions Interviews (employment/press) Video conferences Voice conferences
Forms of Technical CommunicationWritten Forms Memos Letters E-mails Faxes Notices Circulars Newsletters Reports Proposals Research papers Bulletins Brochures Manuals In-house journals
Levels of Communication Extra personal Intra personal Inter personal Organizational (-internal operational-external operational-personal) Mass (large reach-impersonal-presence of a gatekeeper)
Conclusion Your communication skills can make a difference between being hired and fired. Will will find a way…. Practice makes a man perfect… *****