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How to Start an Innovation Program
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How to Start an Innovation Program

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How to create a bottom-up innovation program in which employees suggest ideas to improve business processes, increase customer satisfaction, reduce operational costs, and raise the top line? Employees …

How to create a bottom-up innovation program in which employees suggest ideas to improve business processes, increase customer satisfaction, reduce operational costs, and raise the top line? Employees know company products, processes, and customers; and they often have ideas to improve the business operations and how to provide better service to customers, but often they have no means to voice these ideas. The presentation is based on my new book The Bright Idea Box, which is a step-by-step guide for stimulating bottom-up innovation and creating a culture of innovation in an established organization.

Published in: Business, Technology

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  • Good show. I'd like to see something like this geared to the political side of a distinct region or state, trying as it may, to understand how to 'build the garden' for entrepreneurs.
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  • Hi @VeenaUdupa1, that is a common reaction. The book is a practical and detailed step-by-step guide, which walks you through various phases of creating the program so you can minimize such reactions. It addresses many other common concerns, which are too much to list in this thread response. The book literally describes how to change the organizational mindset, both among the various layers of management and employees.
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  • Thanks for sharing the bright ideas. Most of the times we fail in 'Yes, we know but can't implement' zone. And sometimes, it's a organization culture, mindset of the management and associates too. How do we overcome this?
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  • Thank you for sharing with us your innovative perspective Jag!!
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  • Hi @RodolfoPiedra1, can you send me an email at Jag@IdeaEmployee.com and I will send you the details.
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  • 1. Creativity is thinking up new things. Innovation is doing new things. – Theodore Levitt
  • 2. In.no.va.tion Invention does not equal Innovation
  • 3. Innovation = Ideas + Execution + Adoption Ideas Execution Adoption
  • 4. Types of Innovations • Disruptive • Sustained
  • 5. Domains of Innovation Business Domains Revenue Generating Cost Saving Business Process Business Model
  • 6. Leaders in Innovation What can we learn from them? 75% 48% 45% 59% 33% 36% 45% Innovation Premium. Forbes, Aug 2011
  • 7. Employee Ideas
  • 8. Sources of Innovation Vision Driven • Information rich, Orderly, Large… often aligned with customer needs Idea Driven • Interaction rich, Chaotic, Incremental… often aligned with customer’s wants Top Down Bottom Up
  • 9. Sources of Ideas 0 10 20 30 40 50 R&D Consultants Customers Partners Employees Economist Oct 2007 - IBM Global CEO Study
  • 10. Innovation in Service Industry
  • 11. Service is a Promise…
  • 12. Promise cannot be touched, held, seen… BUT,… felt through the services your employees provide
  • 13. Give Voice to Employees Create means for employees to contribute It’s often the employees—rather than outside consultants— who know a company’s products and processes best… (Wall Street Journal, 2011)
  • 14. Teach Employees How to Spot, Nurture, and Develop Ideas
  • 15. M.A.S.T.E.R. Innovation Program
  • 16. 6-Step M.A.S.T.E.R. Innovation Program 1. Mobilize for a Purpose 2. Amass Ideas in a Central Repository 3. Support and Educate Employees 4. Triage Ideas for Validity 5. Execute Valid Ideas 6. Recognize Employees for their Contributions
  • 17. It is not enough to be industrious; so are the ants. What are you industrious about? — Henry David Thoreau Mobilize
  • 18. Mobilize Employees for a Cause • Vision & Purpose • Areas of Focus
  • 19. Every composer knows the anguish and despair occasioned by forgetting ideas which one had no time to write down. — Hector Berlioz Amass
  • 20. System to Amass Ideas MY BIG IDEA
  • 21. The difference between “involvement” and “commitment” is like an eggs-and-ham breakfast: the chicken was “involved”—the pig was “committed.” — Anonymous Support
  • 22. Support and Encourage Employees • Time • Seed Capital • Encouragement
  • 23. All that glitters is not gold. — William Shakespeare Triage
  • 24. Triage and Refine Ideas •Idea Screening Team Validate and Refine •Executive TeamPrioritize •Implementation TeamImplement
  • 25. An idea is worthless unless you use it. — John Maxwell Execute
  • 26. Plans to Execute Ideas Timely implementation of ideas encourages more ideas…
  • 27. Appreciation is a wonderful thing: It makes what is excellent in others belong to us as well. — Voltaire Recognize
  • 28. Recognize Employees • Prop for accepted ideas • Wall of Fame for implemented ideas Mix of intrinsic and extrinsic rewards… but, emphasize intrinsic rewards
  • 29. Program Rollout • Sell it to Employees • Recruit Idea Screening Team Members • Create Recurring Meetings • Recognize Contributors and Promote the Program • Solicit Feedback to Refine the program
  • 30. Lessons Learned
  • 31. Lead With Passion
  • 32. Not Another Initiative
  • 33. You Can’t be an Olympian in a Day
  • 34. Innovation has a Shelf Life Novelty Quality Commodity Exclusivity
  • 35. Ideas are Just the Beginning 1% inspiration and 99% Perspiration – Edison
  • 36. It’s a Journey • Small Wins • Prototype • Fail Frequently, Fail Early • Test, Refine, Implement, Refine… • Continuous Learning
  • 37. Step-by-Step Guide for Starting A Bottom-up Innovation Program
  • 38. Daniel Pink: “The Bright Idea Box is part inspiration, part workbook, part resource, and a book everyone can learn from.” Brian Tracy: “This powerful, practical book shows you how to motivate, inspire, and get the very best out of each person in your company.” Marshall Goldsmith: “The Bright Idea Box teaches you how to create practical, viable programs that will transform the company and the bottom line!” Much Admired Book of the Year!
  • 39. Thank you! Jag Randhawa Author of THE BRIGHT IDEA BOX www.TheBrightIdeaBox.com http://www.amazon.com/dp/B00HMTDQDK