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  • This slide shows the job aid in the Appendix. Direct participants to the job aid in the Appendix. This just provides a quick look at the fact that for each phase of DMAIC there are objectives, Main Activities, a host of tools and techniques that can be applied to achieve a defined set of deliverables. At this point in time we show this slide simply to establish the robustness of the methodology – don’t dwell on the specifics. You can see from the column headings that the DMAIC model allows you to manage projects in a manageable way. Give perspective of team member & sponsor: I know what their deliverables are supposed to be. (sponsor) I know what my deliverables are so it’s easier for me to do this since I know what is expected of me. (team member) This slide also shows that the DMAIC model incorporates tools including analytical tools as well as where to use them in the model.

Dmaic Dmaic Presentation Transcript

  • Digital Six Sigma DMAIC Improvement Process Objective Main Activities Key Deliverables
    • Team Charter
    • Project Plan
    • Process maps
    • Quick Win Opportunities
    • CCRs - CTQs CTPs
    • Input, process, and output indicators
    • Operational definitions
    • Measurement Plan
    • Cause & effect Diagram
    • Baseline performance
    • Results of data analysis
    • Validated root causes
    • Potential solutions
    • Solutions to implement
    • Implementation Plan
    • Improvement impacts and benefits
    • Process control plan to maintain gains
    • Solution(s) results
    • Opportunities for replication and standardization
    Potential Tools and Techniques Indicators & Problem Statement (effect) Problem Statement Quantified Root Causes 25% 50%
    • Validate/develop Team Charter
    • Map process
    • Identify Quick Wins/Non Value Added
    • Translate VOC/VOB to CTQs/CTPs
    • Build the team
    • Identify input, process, and output indicators
    • Develop Measurement Plan & operational definitions
    • Measurement Systems Analysis
    • Evaluate baseline performance
    • Process Control & Capability
    • Identify potential root causes
    • Validate root causes
    • Use statistical tools
      • Comparative Methods
      • SOV studies
      • FMEA
      • Regression analysis
      • Control charts
    • Design of Experiments (screening/RSM)
    • Generate solutions
    • Evaluate and select solution(s) including benefits
    • Communicate solution(s) to stakeholders
    • Prepare Implementation Plan
    • Implement solution
    • Verify results of solution
    • Integrate and manage solution(s) in daily work processes
    • Identify replication and standardization opportunities
    • Closure activities
    1.0 Define Opportunities 2.0 Measure Performance 3.0 Analyze Opportunity 4.0 Improve Performance 5.0 Control Performance EXECUTE EXECUTE EXECUTE EXECUTE EXECUTE Validate or refine the business opportunity and charter, illustrate their business processes, define customer requirements, and prepare themselves to be an effective project team Identify critical measures that are necessary to evaluate the success of meeting critical customer requirements, develop a Measurement Plan to effectively collect data, and establish baseline performance Identify and validate the root causes of poor performance. Determine sources of variation and potential failure modes that lead to customer dissatisfaction Y=f(Xs) Identify, evaluate, and select the right improvement solution(s). To develop a change management approach to assist the organization in adapting to the changes introduced through solution implementation Implement the solution(s), develop a plan to maintain the gains, identify replication and standardization opportunities, and provide closure to the team effort. Business Case Goal Statement Project Plan Opportunity Statement Project Scope Team Selection Team Charter TASKS ACTIVITIES RESP. START DUE STATUS &ACTIONS TASKS ACTIVITIES RESP. START DUE STATUS &ACTIONS Action Plan Gantt Chart (Pilot) Task Jan Feb Mar Apr May Responsibility A Jim B Sue C Lynn D Bill/Jim What When Who Error Modes and Effects Analysis Sigma Goal (CCR) Gap Sigma Goal (CCR) Gap Project Focus $$ CCRs Input Process Output CCR Process Indicator Process Indicator Output Indicator Input Indicator Checksheets Costs Energy-saver light bulbs $9,000 Installation by employee 500 Cost of lost production 1,500 Total cost $11,000 Benefits - Year 1 Reduce electric bill by 8% $5,000 Warranty for 5 years 1,800 Total benefits $6,800 Cost Benefit Forcefield Analysis Forces Working for Idea Forces Working against Idea CCR Gap Sigma= X UCL LCL Sigma= X CCR Gap X Process Control System Project Workplan CCR Implemented Solution