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Presentation by Jaclyn Le of service design consultancy "Thinkpublic" for the seminar "Public Service Design" led by Professor Birgit Mager.

Presentation by Jaclyn Le of service design consultancy "Thinkpublic" for the seminar "Public Service Design" led by Professor Birgit Mager.

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Thinkpublic Thinkpublic Presentation Transcript

  • Jaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  • Thinkpublic is a bridge between front-line staff and the public and policy administration. [They] talk in a different language. Consequently, there’s a gap in understanding. – Deborah Szebeko, Thinkpublic Founder SOURCE: HTTP://WWW.TELEGRAPH.CO.UK/FINANCE/PERSONALFINANCE/2817050/PUBLIC-LIFE-DESIGN-MAKES-A-DIFFERENCE.HTMLJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  • the thinkpublic teamJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  • CASE STUDY: Alzheimer100 A project that aims to come up with creative solutions to the challenges presented by dementia.Jaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  • PRELIMINARY STAGE . involved interviews with people effected by dementia . workshop held to train them in film-making & interviewingJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  • CODESIGN DAY . resulting insights fed into follow-up co-design day workshop . 18 minute documentary produced with footage . listed all the challenges and began to narrow them down: awareness and early stage support, first experiences, carer support, stigma, assisted technology and end of lifeJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  • RESULTS . Bringing onboard other organizations (EqualArts & TimeBank) . Dementia Signposting ServiceJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  • Jaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le