TCA - Second Interview     Presentation      Jacqualine Meire
Contents• The challenges   • The solutions  • The examples      • Conclusion
Explain how financial services brands can  gain differentiation in a crowded and       ever-changing marketplace.
The Common Challenges• Too many of them• Similar products, services are the same• Consumers are inundated with constant  m...
The Solutions•   Interaction and engagement•   Give people what they want•   Move between online and offline spaces•   Act...
Mastercard
Barclays
NAB (Australia)
Santam (South Africa)
American Express
Conclusion
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Jacqualine meire tca second round interview

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Jacqualine meire tca second round interview

  1. 1. TCA - Second Interview Presentation Jacqualine Meire
  2. 2. Contents• The challenges • The solutions • The examples • Conclusion
  3. 3. Explain how financial services brands can gain differentiation in a crowded and ever-changing marketplace.
  4. 4. The Common Challenges• Too many of them• Similar products, services are the same• Consumers are inundated with constant messages and will choose the ‘sexier’ option• After recession no longer as trusted, saying you care isn’t enough• Not seen as approachable
  5. 5. The Solutions• Interaction and engagement• Give people what they want• Move between online and offline spaces• Actions speak louder than words• Get off the high horse
  6. 6. Mastercard
  7. 7. Barclays
  8. 8. NAB (Australia)
  9. 9. Santam (South Africa)
  10. 10. American Express
  11. 11. Conclusion
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