Remote Usability Tools
Ethnio and UserVue

Remote Usability Tools: Why?
> Testing in a natural environment (ethnography!)
> No need to travel to a site
> Quick and easy

Remote Usability Tools: How?
1. Login to online session manager
2. Create a session
3. Invite a participant
4. Install software
5. Observe the user
6. Remove software
7. Save video

Remote Usability Tools: Options
Ethnio (Bolt|Peters) UserVue (TechSmith)
> Live recruiting > Morae integration
> Outputs FLV (Flash) > Outputs WMV (Win
> Internet Explorer only Media)
> Uses IE plugin (v. small) > More polished
> Click stream data > Download app (2 MB)
> Chatting
Currently being re-developed :( > Auto-launch test site

Ethnio

UserVue

Remote Usability Tools: Issues
> International participants (Skype helps)
> Network connection quality
> Re-connecting dropped participants
> Only works in Windows
> No view of the user (at the moment)

Remote Usability Tools: Resources
Ethnio: http://www.ethnio.com
Bolt|Peters: http://boltpeters.com
UserVue: http://www.uservue.com
TechSmith: http://www.techsmith.com
Remote Usability Wiki: http://remoteusability.com

Thanks!
Jackson Fox
UX Person at Lulu.com
jacksonfox@gmail.com