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Remote Usability Tools

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  • 1. Remote Usability Tools Ethnio and UserVue
  • 2. Remote Usability Tools: Why? > Testing in a natural environment (ethnography!) > No need to travel to a site > Quick and easy
  • 3. Remote Usability Tools: How? 1. Login to online session manager 2. Create a session 3. Invite a participant 4. Install software 5. Observe the user 6. Remove software 7. Save video
  • 4. Remote Usability Tools: Options Ethnio (Bolt|Peters) UserVue (TechSmith) > Live recruiting > Morae integration > Outputs FLV (Flash) > Outputs WMV (Win > Internet Explorer only Media) > Uses IE plugin (v. small) > More polished > Click stream data > Download app (2 MB) > Chatting Currently being re-developed :( > Auto-launch test site
  • 5. Ethnio
  • 6. UserVue
  • 7. Remote Usability Tools: Issues > International participants (Skype helps) > Network connection quality > Re-connecting dropped participants > Only works in Windows > No view of the user (at the moment)
  • 8. Remote Usability Tools: Resources Ethnio: http://www.ethnio.com Bolt|Peters: http://boltpeters.com UserVue: http://www.uservue.com TechSmith: http://www.techsmith.com Remote Usability Wiki: http://remoteusability.com
  • 9. Thanks! Jackson Fox UX Person at Lulu.com jacksonfox@gmail.com