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Embrace: Hospital Project for Ethnic Minority
 

Embrace: Hospital Project for Ethnic Minority

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Final presentation PPT for hospital, interaction and service design for ethnic minority.

Final presentation PPT for hospital, interaction and service design for ethnic minority.

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    Embrace: Hospital Project for Ethnic Minority Embrace: Hospital Project for Ethnic Minority Presentation Transcript

    • Medical experience for ethnic minorityJackson  CHOI  Chi  Kit  MDES  Interaction  Design  
    • Target  Persona                  Pakistani  and  Nepalese  ladies  •  Living  with  their  family  and  children  •  Non  English  and  Cantonese  Speaker  •  Closely  attached  to  their  own  community  •  Spent  lots  of  time  on  house  works  
    • Field  Research          7    x    group  interviews          4    x    site  observations    
    • Field  Research    1  x      Health  Check  seminar    
    • Field  Research    12   x    EM  patients      
    • Field  Research        9      x    social  workers        10      x    medical  professionals      
    • Insights      Build  confidence  for  EM  patients  and  let  them  express     “Without  interpreter,  they  cannot  explain   themselves  fully,  have  phobia,  and  prefer   not  go  to  the  hospital."       ~  Ms.  Samaira  Rehmat,  SSCEM  
    • Insights      Build  confidence  for  EM  patients  and  let  them  express    Let  the  patient  take  control  of  the  journey     “Doctor  and  nurse  tend  to  talk  to   interpreters  instead  of  to  EM  patient”   ~  from  observation  in  shadowing      
    • Insights      Build  confidence  for  EM  patients  and  let  them  express    Let  the  patient  take  control  of  the  journey    Prevent  inaccurate  translation     "I  dont  really  understand  those  difficult   medical  terms.  Sometimes  I  need  to  call   my  daddy  to  do  further  interpretation.”     ~  Pakistani  boy      
    • Insights      Build  confidence  for  EM  patients  and  let  them  express    Let  the  patient  take  control  of  the  journey    Prevent  inaccurate  translation    Make  use  of  the  waiting  time     "  In  hospital  ,  is  always  waiting,  waiting.  I   have  brought  newspaper  to  kill  time."       ~  GURUNG,  Sujan  
    • Insights      Build  confidence  for  EM  patients  and  let  them  express    Let  the  patient  take  control  of  the  journey    Prevent  inaccurate  translation    Make  use  of  the  waiting  time    To  create  consistent  contact  point  for  adherence     "  One  patient  meets  many  people  in   various  stages  of  the  journey"      
    • Project  Statement    //  This  project  aims  to  provide  Ethnic  Minority  patients  with  comforting  Medical  Experience.  It  empowers  them  with  effective  tools  to  communicate  their  own  health  condition  without  relying  on  interpreters.  
    • Patient  Journey    
    • Digital  device    user  interface      patient  device    
    • Digital  device    user  interface      patient  device    
    • Digital  device    user  interface      Doctor  device    
    • Q&A  poster  –  for  triage,  consultation  and  follow-­‐ups    
    • Q&A  poster  –consultation  room  
    • Q&A  poster  –triage  station  
    • Graphic  posters    
    • Graphic  posters    
    • Graphic  posters    
    • Graphic  posters    
    • rollout  schedule  
    • Designed  by  //  Jackson  CHOI  Chi  Kit  //  Mdes  InteracJon  Design  //  2011  Project  supervisors   Special  thanks  to  Prof.  XIN  XiangYang   All  who  contributed  to  the  Michael  LAI   research,  interviews  and  Tequila  CHAN   evaluaJon  workshops.