Employees Come First (Not Customers): How Experience Brands Align Their People and Achieve Better Outcomes
by Jack Morton Worldwide on Jun 01, 2011
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We live in a marketing world of explosive change: new channels, newly empowered consumers and a new commitment by brands ...
We live in a marketing world of explosive change: new channels, newly empowered consumers and a new commitment by brands
to re-write old rules. So why is it so much still hasn’t changed about how brands engage their own employees?
But isn’t it all one brand? And isn’t it all dependent on creating a distinctive and great experience—with employees at the core? We think so. It’s time for new words to describe employee engagement—words that speak to a new approach to the field. Instead of employee engagement, how about Brand Experience
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