Mateffyco Sales, Service, Other Workshops


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Mateffyco Sales, Service, Other Workshops

  1. 1. SALES & SERVICE WORKSHOPS Mateffy and Company Workforce Re- Engagement Solutions 952-994-7253 Motivating Sale and Service Professionals1
  2. 2. Sales and ServiceSALES AND SERVICEWORKSHOPS Training Workshops Advanced Selling Skills 3 Becoming a Passionate Sales Professional 4 Creating & Delivering Outstanding Sales Presentations 5 Delivering Gracious Service 6 Developing New Business Over the Telephone 7 Foundational Sales Skills 8 Motivation and the Telephone: Courtesy Skills 9 Powerful Negotiation Skills 10 Serving Resistant Customers 11 Staying Service Motivated 12 Successful Sale Management 13 The Changing Face of Public Service 14 Writing Proposals that Sell 15 Training with a Purpose 16 Workshop Components 17 Who is Mateffy and Company? 18 Need a Totally Customized Training Solution? 19-21 Our passion To offer compelling ways to fully engage our clients’ leaders, employees, and customers. Since 1987, we’ve had the pleasure of crafting development programs for many of the world’s leading public and private sector clients.   Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 2
  3. 3. Advanced Selling SkillsSALES AND SERVICEWORKSHOPS Training Workshop Description: • The roller-coaster of feast and famine. What does it take to be an elite sales • How ten minutes a month will make a professional? One of those distinguished customer for life? people who not only understand the products • Five ways customer say that sales people and/or services they offer but also possess shoot themselves in the foot. the motivation and skills to interact with any • How fear can help or hurt your results. customer with ease and grace while making • Four behaviors customers need to see from the big sale? their sales representatives. • 10 tips from the best sales people in the This Advanced Selling Skills Workshop was world. developed after coaching and training • Dressing for the sales call. hundreds of elite sales professionals. It • How to get your customers to sell for you. contains the secrets and practiced skills of • A friend in the business: relationship selling. their success. There are many opportunities • How pride can lose the sale. to ask questions and get the answers you • Three ways to stay motivated to sell. need. So, do you want to jump start your sales career? Then this is the workshop for you. Topics: • Why design engineers don’t sell cars. • Why choose sales as your profession? • When work is no longer work: The role passion plays in selling. • Assessing your level of passion for selling. This workshop will be customized to fit the • Starting with internal branding. needs and selling situations your sales • What to do in the first five minutes of a people face. sales call. Request a no-cost, no-obligation proposal. Audience: Client Comment: Sales professionals who want to take When I use the term "sales professional" I their skills and careers to a dramatically now believe its more than a term on my higher level of success. business card. This training gives each of us the tools to be the professionals we all Details: desire to be and enables us to put our • One day or two half days competitors on notice while increasing our • Pre-workshop advanced selling skills earning potential. What could be better than assessment that? Julie J., Sales Rep. Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 3
  4. 4. Becoming a Passionate Sales ProfessionalSALES AND SERVICEWORKSHOPS Training Workshop Description: journey from being satisfied with sales to Research has found that salespeople who are being passionate about selling. truly engaged in their work will sell at least Topics: 50% more than those who are disengaged. • Connecting fulfillment and engagement. Why? For one thing, customers can spot • The link between your engagement and: someone with enthusiasm and commitment  Feeling more challenged. to their product and clients a mile off. For  Wanting to learn new selling skills. another, engaged people are filled with ideas  Exceeding sales goals. and energy for what they do. For them, work  Increasing productivity/sales. is a destination, a place they can exercise  Being less tempted to leave. their occupational passions and actually get • Assessing your engagement level. paid for it! On the other end of the spectrum • When selling isn’t work. are disengaged salespeople, those who • 10 ways to build your passion for sales. decide constantly whether they are in the • Statistical evidence on how engagement right job or if they can make it through impacts sales growth. another day of pretending they are. Customers can spot this, too. Think about it: Who would you rather buy from? Discovering your level of or potential for engagement in your job is a key to making the most of it in any number of ways. The amount of money you make, the quality of your relationships with peers, customers, and your boss, the satisfaction you take from your occupation—they all depend on the degree This workshop will be customized to address to which you are engaged. In this leading your sales people’s specific needs. edge workshop, participants begin the Request a no-cost, no-obligation proposal. Audience: Client Comment: Those who want to find a greater level of You have a unique ability to effectively purpose, value, and passion in their sales communicate ideas and concepts. Your careers. presentation kept my people involved and interested. They came away feeling better Details: about themselves and motivated to attempt • Two days the new ideas you presented. • Pre-workshop engagement assessment Bill D., Manager, Group Sales National Seminars, Inc. Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 4
  5. 5. Creating and Delivering Outstanding SalesSALES AND SERVICEWORKSHOPS Presentations Training Workshop Description: • 10 secrets to creating persuasive sales How do you create a sales presentation that presentations. will not only be interesting and informative • Three ways to build interest and excitement but also encourage your clients and before you arrive. prospects to buy? Have you every found • The first 90 seconds are critical! yourself dreading making sales • Five ways to grab your buyer’s attention. presentations? Or maybe you can’t figure out • Do you offer food and other refreshments? why your delivery causes some clients to buy • Using brochures or other written materials. and not others. • How to create an interactive environment. • How to bring 50 of your best customers. The Creating and Delivering Outstanding • Presenting dry or taxing information. Sales Presentations Workshop teaches you • Five ways to use non-verbal expressions to the secrets of building and delivering highly reinforce your message. successful, interactive sales presentations — presentations that shut the competition out and bring business in. So, before you stand in front of a group of decision makers, spend a few days developing the skills you need to create and deliver outstanding sales presentations. Topics: • Why making sales presentations is a great way to sell. This workshop will be customized with your • Why presenting in front of a group is more organization’s sales presentation samples difficult than selling one on one. • How to outline and order the information in and skill development needs. to every sales presentation. Request a no-cost, no-obligation proposal. Audience: Client Comment: Here are some things I learned from the Sales professionals who rely on Delivering Outstanding Sales Presentations presentations to assist in the sales training and made use of in my annual process and who would like to learn the presentation to our client in Washington, D.C... secrets of creating and giving outstanding Another technique that I found effective was to presentations. tell a story rather than state a fact. My stories brought facts to life and provided supporting Details: evidence that we can do what we say we can • One day or two half days do. Tom Johnson, Property Manager Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 5
  6. 6. Delivering Gracious ServiceSALES AND SERVICEWORKSHOPS Training Workshop Description: • Building a gracious service culture. In today’s competitive markets, differentiating • Okay I get it, but what about service skills? your brand by providing high quality service • You had me at hello: what do you say first? is the key to keeping existing customers and • 10 kindnesses to offer customers. attracting new ones. Extending consistently • Five approaches for drawing in customers. excellent service also builds a direct road to • Serving graciously over the telephone. improved bottom line results. So, is there a • Dial 13 for customer service: overcoming different way to look at helping your technologies that don’t serve customers. customers and will it build a culture of world- • When customers need to hear a human class service? being on the line. • Help customers become better customers. Delivering a new brand of gracious service is • How to use creative service solutions. a big step forward in customer care. Gracious service is demonstrating a heart felt passion to serve customers. The Delivering Gracious Service Workshop provides service professionals with new ways to show their consideration and willingness to deliver outstanding service. Topics: • Our heritage of gracious service. • The difference between knowing how to serve and wanting to serve. This workshop will be customized with your • Discovering your passion for helping others. service standards and challenges. • Why employees find it hard to reveal their passion for serving customers. Request a no-cost, no-obligation proposal. Audience: Client Comment: Service staff who want a dynamic way of Your enthusiasm, coupled with your vivacious looking at their profession and who would manner, were inspirational to our Customer like to build a new set of skills to enhance Service Representatives. Based on a recent their ability to serve others. Gallup Survey, Blue Cross and Blue Shield of Alabama Customer Service Representatives received a 5 star rating, which I feel is a direct Details: reflection on staying motivated through your • One half to one day, depending on client service skills seminar. needs Tony C., Operations Manager Customer Service Center Blue Cross Blue Shield of Alabama Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 6
  7. 7. SALES AND SERVICEWORKSHOPS Developing New Business Over the Telephone Training Workshop Description: • Five tips for projecting a professional With the cost of on-site sales calls constantly image. rising, sales organizations are turning to the • Using professional language. telephone to reach new and existing • Persuasive appointment-setting skills. customers. No longer the poor relations of • Getting screeners to put your calls through. sales tools, businesses are finding that even • Five voice messages to leave for decision the most complex and expensive products makers. and services can be offered and sold using • How stories can dramatically increase your the telephone. With the right skills and a closing ratio. winning approach, sales representatives can achieve high sales volumes at a fraction of • When to use e-mails and follow up calls. the cost of face-to-face meetings. • Using memory replay questioning. • Building long-lasting selling relationships. This engaging workshop equips sales • Mirroring to build rapport. professionals with the skills they need to set • Projecting a polished image on the phone. appointments, make presentations, and close sales over the telephone. Workshop participants will not only learn the nuts and bolts of selling over the phone, but also the finer points of doing so with ultimate professionalism. Topics: • Why should I use the telephone? Im a face-to-face sales professional. • Visualizing each conversation. • Building trust with the first call. • What to say in the first 30 seconds. This workshop will be customized to include • Exhibiting active listening skills. your sales peoples’ specific challenges. Request a no-cost, no-obligation proposal. Audience: Client Comment: This workshop is built for sales If you are able to help others the way you professionals who want a faster, more assisted me in starting and developing the effective way to increase sales using the telemarketing outgoing sales program, your telephone. business will be a major success! We are beginning to see positive results from the concepts you presented in the training Details: program designed for our company. • One day or two half days Larry Green, Div. Vice President Life of Maryland Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 mateffyco@frontiernet.net7
  8. 8. Foundational Sales SkillsSALES AND SERVICEWORKSHOPS Training Workshop Description: • How to plan and visualize your sales calls. When asked what he spent most of his • Getting your prospect’s attention. practice time doing, Duke University • Professional language that sells. basketball coach Mike Krzyzewski said, At • Qualifying, probing, clarifying, and least half our practice time is used to work on confirming your customer’s needs. the fundamentals: dribbling, passing, • Active listening and observation skills. shooting, and defending—just like we teach • Responding to objections. at our summer camps for grade school kids. • Preparing for and completing cold calls. • Setting highly anticipated appointments. In a similar way, sales professionals need to • Getting your customer to ask you to buy. learn and practice the fundamentals of • Reading and influencing customers. successful selling. To gain an edge over their • Projecting a polished professional image. competition, great salespeople are constantly • How to tell stories that engage and honing the skills they need to get customers persuade customers and prospects. to place an order. While they may learn new approaches and try out new ideas, they know that consistent success comes when they keep their foundational skills strong. This very interactive workshop not only reinforces the fundamental skills used by winning sales professionals every day, it also introduces innovative selling practices. Topics: This workshop will be customized to include • Why choose sales as your profession? your sales people’s specific skill development • Understanding the goal of all sales skills: to needs. build trust with customers and prospects. Request a no-cost, no-obligation proposal. Audience: Client Comment: Sales people new to the profession and Your Sales Representative Training program is seasoned representatives who want a the first program that I can recall that is relevant to what we do on a daily basis (i.e.- firm understanding of foundational sales appointment setting, call planning, handling skills. objections). What also is clear is that this is not another canned sales program. You have Details: involved yourself in our business. This • Two days program confirms that we are not just "account managers" but rather sales professionals. David L., Sales Representative Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 8
  9. 9. Motivation and the TelephoneSALES AND SERVICEWORKSHOPS Training Workshop Description: • Graciously putting callers on hold. For many of us, the telephone is our most • Writing useful telephone messages. common communication tool. Large portions • What to put into your voice mail. of our working days are spent saving time, • Building active listening skills. money, and energy by using cell and land • Analyzing your environment. lines. However, without proper training, • Cell phone courtesy. employees can become frustrated and • Ideas to improve your professional image stressed by the telephone. The Motivation over the phone. and the Telephone Seminar can help your • Using professional language. staff develop the right skills to build their • Helping long-winded callers. confidence and keep callers calling. • Serving internal customers. • Handling angry and emotional callers. This seminar equips participants with the • Five ways to reduce your telephone stress. skills they need to project a polished, professional image over the telephone. A fast-paced, three-hour presentation, the seminar can be delivered twice in one day to train your entire staff. Topics: • What do callers expect from you over the telephone? • The goal of serving others. This workshop will be customized to meet • Five results of building trust. • Your greeting. your organization’s telephone courtesy challenges. • Things that drive callers crazy. • How to handle incoming calls. Request a no-cost, no-obligation proposal. Audience: Client Comment: Anyone who uses the telephone to serve I was extremely impressed with your internal and external customers and who workshop “Motivation and the Telephone.” wants to project a polished, caring, and You reflected knowledge of your audience professional image while doing so. and the needs of the employees, and your delivery related to their culture, environment, and specialized needs. You created a Details: learning environment that was interesting, • One half to one day, depending on client fun, and effective. needs Diana H., Sr. Human Resources Rep. Hennepin County, Minnesota Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 9
  10. 10. Powerful Negotiation SkillsSALES AND SERVICEWORKSHOPS Training Workshop Description: • Solutions to tough negotiation situations. There is no other term in sales that is more • Five rules for conducting a negotiation shrouded in mystery than negotiation. For meeting. many people the word brings to mind an • Offering normative solutions. adversarial relationship culminated in a • How to uncover a false objection. conflict of wills where the winner takes all. • Know when to say, Good question. Let me research that for you. Contrary to this mental image, negotiating • Trading value-added concessions. any sales agreement requires a set of skills • Using their language to make your case. resulting not only in a signed contract but • Focusing on issues not personalities. also the beginning or continuation of a • Presenting total solutions. business relationship. Filled with proven • Closing throughout the negotiation. successful practices, this innovative • Carefully debriefing your people. workshop will build the skills all sales • Service after the sale. professionals need to prepare for and conduct trusting, mutually beneficial negotiation. Topics: • Understand different negotiation perspectives. • From winner takes all to building lasting relationships. • Advanced questioning skills. This workshop will be customized with your • Assessing your competition. sales representative’s negotiation situations • Using the Negotiation Cycle. and challenges. • Identify key players and business drivers. Request a no-cost, no-obligation proposal. • Apply negotiation best practices. Audience: Client Comment: Sales staff who have the responsibility for Thank you so much for helping us out with managing customer relationships and your training last week on short notice. Your negotiating contracts. Powerful Negotiation Skills Workshop was well received. Thank you for your efforts. Details: We look forward to working with you again in the near future. • Two days Michael M. • Pre-workshop assignments Executive Vice President Ryan Companies Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 10
  11. 11. Serving Resistant CustomersSALES AND SERVICEWORKSHOPS Training Workshop Description: • How to avoid passing off angry customers Repeatedly working with resistant, angry, to your manager. and/or disappointed customers while staying • How to use non-verbal communication to calm and confident is far from easy. Being reinforce your message. the bearer of bad news opens service • Trust-building service. professionals up to many, often stressful, • Trust-building responses. reactions from customers. • How to influence tough customers. • Statements that put customers at ease. So, how do you prepare yourself to serve • How to prepare for face-to-face resistant customers? Are there practical ways interactions. to disarm volatile service situations? How do • When should you disengage with a you reduce the emotional fallout that results customer? from working with difficult customers? • Five ways to recharge your service batteries. This essential learning opportunity will help service professionals project a calm, courteous, and confident image while facing demanding, resistant, and sometimes disrespectful customers. Topics: • When trust is on the line. • Why customers become resistant. • How we can make it tough on customers. • Top four service-related complaints from This workshop will be customized with your customers. organization’s resistant and difficult customer challenges. • Pitfalls of passive and/or apathetic service. • Pitfalls of aggressive/hostile service. Request a no-cost, no-obligation proposal. Audience: Client Comment: Anyone who works with tough customers Your enthusiasm and insight into maintaining and needs the tools to prepare for and customer service motivation by our staff was respond to all types of resistant and excellent. You really started off our difficult clientele. conference on an upbeat note with a positive message that everyone needs in this Details: industry. • One half to one day, depending on client Gary D., General Manager needs Minneapolis Convention Center Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 11
  12. 12. Staying Service MotivatedSALES AND SERVICEWORKSHOPS Training Workshop Description: • Why does one bad customer ruin the day? One of the most difficult tasks in our • The demotivation checklist. professional lives is staying focused on • The power of visualization. serving customers. Even the best employees • Not letting difficult customer control you. can become frustrated and stressed by the • Five practical ways to stay in control. constant needs of callers/customers. When • Teaching customers how to get the most that stress is added to other demands of the from you. job, it can quickly become demotivating. • Combating the physical affects of service stress. In the Staying Service Motivated Workshop, service professionals develop a plan for staying motivated while working with customers. This fast-paced presentation can be presented twice in one day to train your entire staff. It will develop the skills customer- driven professionals need to maintain a service mindset. Topics: • Leaving your bag of life at the door. • Serving as a profession. • Why service expectations are changing. • The true goal of service. • Responding to service moments of truth. • 10 value-building ideas that impact service. This workshop will be customized with your • Staying motivated: whos job is it, anyway? organization’s service motivation challenges. • Planning for motivation. • Six steps for developing a personal Request a no-cost, no-obligation proposal. motivation plan. Audience: Client Comment: Service professional who need to stay Several members of our team were familiar with focused on and motivated to serve their Mateffy and Company and felt you would do an customers. excellent job, and you did! Your topic was “Staying Service Motivated” and it was very well Details: done. You took the extra time to contact some of our attendees to find out more about them so • One half to one day, depending on client needs you could personalize it for our group. Mr. Lee Nelson, President MN Chapter of the National Association of Government Purchasers Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 12
  13. 13. Successful Sales ManagementSALES AND SERVICEWORKSHOPS Training Workshop Description: • When to let someone go. Guiding a team of sales professionals to get • Long-term growth over short-term something sold requires myriad abilities that outcomes. need to be learned and practiced • Establishing metrics for auditing, consistently. Motivation, professionalism, documenting, and communicating team perseverance, and long-term success in a members’ contributions/results. sales team are the products of these • Time, territory, and priority management. practiced abilities. • Effectively managing a decentralized team. • Team building and generational This two-day, career-changing workshop considerations. covers the foundational skills needed to • How to build and elite salesforce. assemble, assess, teach, guide, reinforce, • Networking for connection, lead generation, reward, and guide a winning sales team, all and support. while modeling the highest standards of professionalism. Topics: • Transitioning from sales to sales management. • Teaching, influencing, and modeling professional behavior. • Assessing your sales staff skills and potential. • Sales training for your team. • Understanding your leadership style. • Strategic planning, forecasting, budgeting, This workshop will be customized to your and posting sales projections and results. sales managers’ needs. • Teaching and rewarding responsibility. • Creating motivating incentive programs. Request a no-cost, no-obligation proposal. Audience: Client Comment: Practicing, newly hired, and potential Just wanted to drop you a note and thank you sales managers responsible for the results for the sales advice you gave my company. You of their sales force. have opened our eyes to many new ideas to promote our company. We began by putting Details: your suggestions to work the very next day and with great success, I’m convinced our sales will • Two days double if our people use only half of what you • Pre-workshop assignments presented in the workshop. Richard P., President Pentran Training Services. Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 13
  14. 14. The Changing Face of Public ServiceSALES AND SERVICEWORKSHOPS Training Workshop Description: • What happened to citizenship? Anyone who says that serving citizens is no • Practicing Active Listening to build trust. different than serving customers at a retail • Six steps for developing a personal store, hasn’t ever dealt with your citizens. motivation plan. One big distinction is that customers of a • When one bad constituent ruin the day. city, county, or state agency think they have • What to do when taxed to the limit. already paid the bill. You know this when you • 10 Secrets to improving internal customer hear, Listen, I pay my taxes... service. • Not letting difficult customer control you. If you work in public sector service, attending • Five practical ways to stay in control. The Changing Face of Public Service • Emotional management skills that put you Workshop is a great way to recharge your in control. batteries. Not only will you be reminded of • Leaving work at work: combating the the important role you play helping citizens, physical affects of service stress. you’ll also learn powerful ways to defuse and gain control during challenging service situations. Cities, counties, and state agencies across the nation have used this workshop to encourage and reward their staff members. Topics: • What makes serving the public different from all other kinds of service work. • Serving on the front line. • Why the public can be difficult to serve. • How we can make it difficult to be served. This workshop will be customized with your • Five great ways to help customers at a organization’s service motivation challenges. service desk. Request a no-cost, no-obligation proposal. • 10 value-building ideas that impact service. Audience: Client Comment: Public sector service professional who Your approach in presenting this material need to be reminded of the critical role was exceptional and enhanced the training they play in helping, guiding, educating, experience for our employees. Seminar and defusing their many and often topics presented were timely, informative demanding constituencies. and presented in such a way as to really capture the key points of true customer Details: service in the public sector. • One half to one day, depending on client John E., Assistant to the City Manager needs The City of Coon Rapids, MN Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 14
  15. 15. Writing Proposals that SellSALES AND SERVICEWORKSHOPS Training Workshop Description: • Create a document that shows creative Professionally written sales proposal can collaboration between you and the client. open doors. Like the many facets of a • Why you should offer tiered pricing options. precious stone, well-crafted proposals can • How and where to place customer show all the valuable facets of the products satisfaction comments in the document. or services you offer. • When graphics, data, and images make the biggest impact. The problem is that learning how to write • Appealing to visual, verbal, and tactical excellent sales offers can take years of decision makers. practice. In this eye-opening workshop • Why you should put information about your participants will learn the secrets of creating company information last. proposals that it took years for us to test and • Proposal review secrets that result in clear, gather. The information in this workshop flawless, and convincing sales proposals. comes from over two decades of creating • Presenting your proposal to seal the deal. proposal formats and templates for many of our clients — clients who depend on their proposals to bring in the majority, if not all, of their sales. Topics: • What’s different about your proposals? • Five simple rules to consider before you get started. • Choosing a format and making an outline. • Writing persuasive executive summaries. This workshop will be customized to • Three effective ways to state the prospect’s reinforce your organization’s sales proposal need(s). main categories. • Working from a RFP. Request a no-cost, no-obligation proposal. Audience: Client Comment: Employees responsible for creating or Thank you very much for the design, creation, and presentation of our new proposals. We have helping to create sales proposals and heard a lot of positive comments from our sales who want to build the expertise to craft force and customers. We are confident that the complete, concise, and persuasive new client-focused proposals will increase our proposals. close rate. Our sales organization is actually looking forward to creating proposals due to the Details: simplified and organized approach you • One day or two half days implemented. Regan H., Senior VP • Pre-workshop assignments Gelco Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 15
  16. 16. Training with a PurposeMateffy and Company training experiences are structured to meet these goals:• To put the participant at the center of learning. This makes the learner responsible to participate in the training and use the new knowledge and skills developed afterward.• To present new information in engaging, interactive, meaningful ways. Rather than endless lecture that bores the trainees and wears out the trainer, Mateffy and Company classroom training sessions are filled with opportunities for participants to work with and retain the content. Materials are written with a sense of humor that keeps the learner motivated and involved.• To build connections between the training session and real life. Nobody wants to spend precious training dollars providing information for information’s sake. To change behavior and motivate employees, new information has to translate into practical, real life action. Throughout the training sessions, participants plan how they will use the skills they build the minute they return to their workstations. The result is trackable behavior change that justifies dollars spent.• To be fun with a purpose. Too often people greet the idea of training with the grim expectation of mind numbing hours spent stuck in a chair. By getting people up and moving, challenging their creativity, and allowing them the chance to have some fun along the way, we create a learning experience that boosts retention.• To provide opportunities to share expertise. We believe that in any given room of participants, there is a vast reservoir of experience, ideas, and practical solutions to common challenges. We create training that builds in plenty of opportunities to tap this reservoir through discussions, exercises, and network building.Along with award-winning training program creation and delivery, we also offer:• Candidate competency evaluation tools.• Coaching services for leaders.• Engagement level measuring tools.• Candidate interviewing worksheets.• Keynote presentations.• Organizational development surveys.• Printing, assembly, and distribution services.• Script writing.• Training program review services.• Videotape production.• Writing and editing services. Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 mateffyco@frontiernet.net16
  17. 17. Workshop ComponentsWe are dedicated to designing and delivering comprehensive workshops and training programs thatsave you time and money while exceeding your objectives. With any Mateffy and Company workshopyou select, you can choose from a number of workshop components:Planning and Development Meetings Here we learn about your company’s expectations, culture, and learning objectives. Throughout the design process, these meetings keep you in touch with the project’s status and provide opportunities for input.Pre-workshop Assignments and Assessments The completion of pre-workshop assignments and self assessments is part of the design of many of our workshops. These thought-provoking assignments draw participants into the training by having them think about the topics before the sessions begin. As a result participants:  Increase their interest before and participation during workshops.  Ask much more pointed questions and expect practical, applicable answers.  Tend to use and retain the information for longer periods.Workshop Delivery Only highly qualified training facilitators who are topic experts will deliver your workshop. You choose the time and place, and we’ll be there!E-mail Flyer We customize each workshop announcement flyer with your logo and all the workshop details. All you do is forward it to participants.Pre-training Calls These calls to participants and subject matter experts help us build a workshop tailored to their specific needs and work realities. Clients tell us this makes all the difference in how the information is received and, ultimately, used.Participant Workbook Each workshop includes a participant workbook that contains teaching point recaps, exercises, worksheets, a place for taking notes, and a list of additional resources on the subject at hand.Videotaping Rights These rights allow you to videotape the workshop for your exclusive use afterwards. These videotaping rights convert the session from a one-time event to a program that can be used repeatedly for training new employees or performance development. Our clients have saved thousands of dollars and built training libraries when using this component.Workshop Evaluation and Measurement Tools These record participants’ initial response to the training and behavioral outcomes weeks after the training. Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 mateffyco@frontiernet.net17
  18. 18. Who is Mateffy and Company?Serving clients for over 20 yearsSince 1987, Mateffy and Company has designed, developed, and presented employee developmentand video-based training programs for clients around the world. We are unique in the industrybecause our work has centered around finding ways to engage our clients’ employees andcustomers. We’ve had the pleasure of creating custom programs for many of the world’s leadingbusinesses representing almost every industry and over 300 cities, counties, state and federalagencies. Our clients include:• 3M • Hyatt Hotels• AmericInns • International International Cinema Artists• AT&T • Metropolitan Life• Avon • Minneapolis Convention Center• Blue Cross Blue Shield of Alabama, • Onan Illinois, the District of Columbia, and Michigan • Paragon Cable• Boston Scientific • Pfizer• Cargill • Schneider Medical• Cities of Kansas City, Minneapolis, • States of California, Florida, Minnesota, Saint Paul, and San Diego Washington, Wyoming• Counties of Dakota, Hennepin, • Sysco Foods Hillsborough Fl, Los Angeles, Washington • The United States Air Force• Gelco • The United States Library of Congress• General Dynamics • The Veterans Administration• Honeywell • The Wilder Foundation Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 mateffyco@frontiernet.net18
  19. 19. Need a Totally Customized Training Solution?This catalog presents our core workshop offerings. Anyone of these workshops can be customized to alignwith your organization’s values, mission, and core competency development requirements. However, manyof our clients have training program needs more specific to their industry and/or organization or they requirea different delivery system than workshop settings. For these clients we have a six-step process for creatingtotally customized training programs.Step One: Training Consultant Assigned Step Two: Learn about Your RequirementsFollowing your inquiry, a training consultant will be and Specific Needsassigned to guide you through our customization We will meet with you over the phone or face-to-face toprocess. Your consultant not only possess and in- align the training with your organization’s values, culture,depth knowledge of creating customized training training goals, and core competency developmentprograms for adult learners, he/she also is a gifted requirements. During this meeting, your trainingpresenter. He/she understands the difference objectives, main teaching points, and expectations willbetween what sounds good on paper and what will be established.positively impact participant’s behavior andunderstanding in a workshop setting.Client Comment:The 3M Global Supervisory Development Program (SDP) is a reality. That is the case, in part, because yourcompany met and exceeded project expectations in every phase of the project. I wanted to particularlyacknowledge several high points.Concept Development: You were effective in getting the SDP global team (3M people from 34 countries) tothink through what it was they really wanted in a front-line supervisory development program.Team Effectiveness: Your company was willing and able to become part of the 3M team. You wereaccessible, particularly to me, as the project manager. I could count on you, and did count on you!Customer Response: It is refreshing to have suppliers of goods and services deliver what was agreed upon.Mateffy and Company not only delivered a high-quality product, it was completed on time, meeting all agreedupon specifications. It isn’t often that external development resources are willing to review copy at 6 am toaccommodate the customer!International/Global Implications: The SDP project is a product for the 3M world. Effective world-wideproducts that are acceptable to worldwide audiences require design and development efforts based on globalinput and sensitivity. It was excellent working with Mateffy and Company! We look forward to future projects.Donald S.Human Resources Development Manager, Asia Pacific3M Human Resources Consulting Services Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 mateffyco@frontiernet.net19
  20. 20. Need a Totally Customized Training Solution?Step Three: Value-Driven ProposalUsing the information gathered in Step Two, the next stepis to create a proposal. This proposal will demonstrate ouraccurate understanding of your training programobjectives, main teaching points, and expectations andprovide an appropriate value-driven solution. We can alsoshow you how to reduce, if not eliminate the cost ofdeveloping your training programs. Client Comment: This year Mateffy and Company will develop around $100,000 worth of video-based training programs for us. In addition, they showed us how we dont have to pay for one dime of the development cost. Brian M., Training Manager International Retail Chain Step Four: Create a Training Program Blueprint After receiving a signed agreement, we begin writing a training program Blueprint. This outline will suggest a breakdown for each workshop/module’s: • Learning objectives. • Content to be covered. • Pre-Workshop Assignments to prepare participants for the training sessions. • Assessments to help participants determine their skills levels. • Exercises to reinforce the content and test the learning. Our clients feel that blueprints allow them to "see" their training programs and make initial changes before the writing even begins. This time and money-saving step is an opportunity to make sure were on track with your vision of the training program from the very beginning. Client Comment: Your experience, knowledge and wisdom made this project possible in what was a nearly impossible time-frame for completion. In addition, the criteria you established for retaining production companies saved us thousands of dollars. If you remember when we first discussed this project I explained that trust between us would be critical. You have earned and retained that trust. Thank you for a job well done. Mark S., Director of Training, Development and Communications National Retail Chain Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 mateffyco@frontiernet.net20
  21. 21. Need a Totally Customized Training Solution?Step Five: Create Training Materials Client Comment:After you’ve made any changes to and approved the Mateffy and Company has been ablueprint, the training materials are developed. Training significant contributor in our production ofmaterials can come in many forms, including: cost-effective, high-quality training videos.• Pre-Workshop Assignments. Their consultation has been readily• Participant Workbooks. available; it doesnt matter if it is a 2-day• Training Facilitator’s Guides. seminar or a quick phone call. We have• Videotapes. been very pleased with the services• On-line assessments and resources. provided by Mateffy and Company.• Power Point Slide Shows. Dale B., Training/Recruiting Coordinator• Training Reminder Cards. Animal NutritionAs the materials and course work are written, we will also Cargill Corporationspeak to a number of training participants, customers and/ Step Six: Rollout Training Programor leaders to gather any undiscovered topic needs, realwork experiences for case study exercises, and language As important as any step in our process,specific to your industry and organization. Once the step six is critical to your programsmaterials are completed, they are sent to you for any success. Our clients have chosen achanges and final approval. number of ways to rollout their customized training programs including: • On-line. • At industry and educational conferences. • Via closed circuit television broadcasts. • Using regional training centers. • Through a Train-the-Trainer model. We offer the Training Facilitation Skills Workshop to assist our clients who want to use their own staff to deliver their training program. This two-day session is outlined in this catalog within the Productivity and Communication section. Client Comment: Step Seven: Evaluate Program Success Mateffy and Company helped organize our To ensure that your training program meets the goals first attempt at video/workbook employee and requirements set out in the proposal, we use a training. Mateffy and Company staff held number of evaluation tools to measure the success of our hands through the entire process. Not each training program. These tools are tailored to only did the project come in on time and appraise the specific qualitative and quantitative results on budget, Mateffy and Company also each program is designed to obtain. Qualitative handled rollout and distribution. Our evaluations range from internal perception assessments, restaurant managers and employees were to customer satisfaction surveys, to cultural alignment able to raise the level of performance to gauges. Our quantitative data capture and analysis uses new highs. tools that measure everything from sales percentage changes, to accident reduction data, to productivity Greg S., Training Director impacted by employee engagement levels. Old Country Buffets Mateffy and Company Workforce Re-Engagement Solutions 952-994-7253 mateffyco@frontiernet.net21