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Oops!
Mix-ups, Blunders, and Mishaps
Courtesy of www.pissedconsumer.com and LiveHelpNow
Inconvenience Store
“…The service has been rude, short, and
inexcusable. I even had a worker say "shut up
***" under his breath, like I wouldn't hear it
and do something?”

Read the full story here.
Who did it?
A.
B.
C.
D.

Wawa
Sheetz
7-11
CVS
Customer Service Mishaps courtesy of pissedconsumer.com and LiveHelpNow
Cable Nightmare
“I signed up for "premium channels", phone
and internet. After 4 home visits....,which I
had to pay for, my phone has NEVER worked,
nor has my internet......BUT THEY STILL
CHARGE ME MONTHLY for all !!”

Read the full story here.
Who did it?
A.
B.
C.
D.

Verizon
Comcast
Dish Network
Time Warner Cable
Customer Service Mishaps courtesy of pissedconsumer.com and LiveHelpNow
Careless Car Service
“I called at 12:30pm to […]jump my car
because my battery died. My ETA was for 3:00,
ok no problem. By 3:30 I'm still waiting at 4:00
I call to see what's going on the operator says
the driver is 5 to 10 mins away. Im thinking yes
finally because I had stuff to do. 5:00 pm
comes still no [service]. I call again the
operator hangs up on me… ”
Read the full story here.
Who did it?
A.
B.
C.
D.

Honda
AAA
OnStar
General Motors
Customer Service Mishaps courtesy of pissedconsumer.com and LiveHelpNow
Not-So-Well-Done Service
“First off the drinks didn't arrive for 20
minutes and we were just a party of 3. We
each ordered a steak cooked medium and all
received well done steaks that were hard as
rocks. Not only were the steaks cooked
improperly, they didn't even taste like real
steaks!”
Read the full story here.
Who Did It?
A.
B.
C.
D.

Ruby Tuesday
Applebees
Arby’s
K.C. Prime Steakhouse
Customer Service Mishaps courtesy of pissedconsumer.com and LiveHelpNow
Dazzling Disappointment
“When my grandmother passed away each of
my sisters and I received an heirloom ring. […]
a beautiful 20 carat white gold ring with
etchings all around, at least a half carat
clear diamond and sapphires flanking the
diamond.[…]The manager came out to inform
us that the ring had been lost, he said
someone forgot to sign for a package and it
was no where to be found. 16 years later I'm
still sad about this.”
Read the full story here.
Who did it?
A.
B.
C.
D.

Cartier
Swarovski
Kay Jewelers
Tiffany & Co.
Customer Service Mishaps courtesy of pissedconsumer.com and LiveHelpNow
Into Thin Air
“Made a large online purchase. […] shipped it
in pieces, 4 of the items were sent by shipping
partner that opted to hand off to the USPS
that lost or delivered to the wrong address.
No one knows. I have been told sorry about
your luck, and those items are no longer
available.”
Read the full story here.
Who Did It?
A.
B.
C.
D.

K-Mart
Target
Costco
Walmart
Customer Service Mishaps courtesy of pissedconsumer.com and LiveHelpNow
Out of Sight
“Paid to have an important item shipped next
day air/overnight. Guess what, package is
missing. I called […] and, as usual, they have
no idea and offer NO help. Complete and utter
indifference towards customer satisfaction.”

Read the full story here.
Who Did It?
A.
B.
C.
D.

FedEx
USPS
UPS
Amazon
Customer Service Mishaps courtesy of pissedconsumer.com and LiveHelpNow
Flying High…Or Not
“We were flying from Los Cabos to Houston to
catch our connecting flight to Washington,
D.C., when we where told that our flight got
canceled and was rebooked 4 hours later
than the original that caused us to miss our
connecting flight in Houston. We had paid for
an upgrade and had chosen our seats but
never got what we had paid for.”
Read the full story here.
Who Did It?
A.
B.
C.
D.

Delta Airlines
United Airlines
Southwest Airlines
Air France
Customer Service Mishaps courtesy of pissedconsumer.com and LiveHelpNow
What Have We
Learned?
1. When you mistreat your customers,
they will bash you, and they will do so
on the internet for everyone to see
2. All of this information is readily
accessible to you as well, and you
can use it to better your service
3. Customer service can mean the
difference between building
customer loyalty and deteriorating
your customer base
Remember, when you put the
customer first, the rest will follow.

Learn more about how to better serve your customers through
live chat:
http://www.livehelpnow.net

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Customer Service Mishaps courtesy of pissedconsumer.com and LiveHelpNow

  • 1. Oops! Mix-ups, Blunders, and Mishaps Courtesy of www.pissedconsumer.com and LiveHelpNow
  • 2. Inconvenience Store “…The service has been rude, short, and inexcusable. I even had a worker say "shut up ***" under his breath, like I wouldn't hear it and do something?” Read the full story here.
  • 5. Cable Nightmare “I signed up for "premium channels", phone and internet. After 4 home visits....,which I had to pay for, my phone has NEVER worked, nor has my internet......BUT THEY STILL CHARGE ME MONTHLY for all !!” Read the full story here.
  • 8. Careless Car Service “I called at 12:30pm to […]jump my car because my battery died. My ETA was for 3:00, ok no problem. By 3:30 I'm still waiting at 4:00 I call to see what's going on the operator says the driver is 5 to 10 mins away. Im thinking yes finally because I had stuff to do. 5:00 pm comes still no [service]. I call again the operator hangs up on me… ” Read the full story here.
  • 11. Not-So-Well-Done Service “First off the drinks didn't arrive for 20 minutes and we were just a party of 3. We each ordered a steak cooked medium and all received well done steaks that were hard as rocks. Not only were the steaks cooked improperly, they didn't even taste like real steaks!” Read the full story here.
  • 12. Who Did It? A. B. C. D. Ruby Tuesday Applebees Arby’s K.C. Prime Steakhouse
  • 14. Dazzling Disappointment “When my grandmother passed away each of my sisters and I received an heirloom ring. […] a beautiful 20 carat white gold ring with etchings all around, at least a half carat clear diamond and sapphires flanking the diamond.[…]The manager came out to inform us that the ring had been lost, he said someone forgot to sign for a package and it was no where to be found. 16 years later I'm still sad about this.” Read the full story here.
  • 17. Into Thin Air “Made a large online purchase. […] shipped it in pieces, 4 of the items were sent by shipping partner that opted to hand off to the USPS that lost or delivered to the wrong address. No one knows. I have been told sorry about your luck, and those items are no longer available.” Read the full story here.
  • 20. Out of Sight “Paid to have an important item shipped next day air/overnight. Guess what, package is missing. I called […] and, as usual, they have no idea and offer NO help. Complete and utter indifference towards customer satisfaction.” Read the full story here.
  • 23. Flying High…Or Not “We were flying from Los Cabos to Houston to catch our connecting flight to Washington, D.C., when we where told that our flight got canceled and was rebooked 4 hours later than the original that caused us to miss our connecting flight in Houston. We had paid for an upgrade and had chosen our seats but never got what we had paid for.” Read the full story here.
  • 24. Who Did It? A. B. C. D. Delta Airlines United Airlines Southwest Airlines Air France
  • 27. 1. When you mistreat your customers, they will bash you, and they will do so on the internet for everyone to see
  • 28. 2. All of this information is readily accessible to you as well, and you can use it to better your service
  • 29. 3. Customer service can mean the difference between building customer loyalty and deteriorating your customer base
  • 30. Remember, when you put the customer first, the rest will follow. Learn more about how to better serve your customers through live chat: http://www.livehelpnow.net