Jackie Prendergast

How do you know the time is right? How do you get the right person? Your obligations to them Their obligations to you – what to expect What if it doesn't work out? AGENDA

How do you know the time is right?

How do you get the right person?

Your obligations to them

Their obligations to you – what to expect

What if it doesn't work out?

How do you know the time is right? No time for business development You can’t handle the work you have Customer service is suffering Too busy to take on work you really want Too much time on mundane tasks You have identified an opportunity but haven’t the capacity to meet it No time for holidays, health or family

No time for business development

You can’t handle the work you have

Customer service is suffering

Too busy to take on work you really want

Too much time on mundane tasks

You have identified an opportunity but haven’t the capacity to meet it

No time for holidays, health or family

When might it not be right? You are not clear on what the demand will be You have just started out It is a temporary need You don’t like additional paperwork No time, patience or desire to train someone You are reluctant to share business information and secrets You don’t have the space

You are not clear on what the demand will be

You have just started out

It is a temporary need

You don’t like additional paperwork

No time, patience or desire to train someone

You are reluctant to share business information and secrets

You don’t have the space

Other considerations Are there any other options? Co-owner Family and friends Outsourcing Agency worker Independent contractor Intern Unpaid “volunteer” Refer out “excess” business

Are there any other options?

Co-owner

Family and friends

Outsourcing

Agency worker

Independent contractor

Intern

Unpaid “volunteer”

Refer out “excess” business

Other Options - Interns Typically final year students or recent graduates Expected to be developmental for them Can be anything from 6 wks to 1 yr www.internabroad.com www.i4s.eu www.internshipsireland.com www.gradireland.com Universities

Typically final year students or recent graduates

Expected to be developmental for them

Can be anything from 6 wks to 1 yr

www.internabroad.com

www.i4s.eu

www.internshipsireland.com

www.gradireland.com

Universities

Other Options - Unpaid “volunteers” Experienced individuals who work without pay If you give any pay must meet minimum pay Insurance issue Policies and procedures – ensure in place Have a form of contract – signed Issues for them with Social Welfare payments Where? www.talenttank.ie Networks Job sites / boards/ clubs

Experienced individuals who work without pay

If you give any pay must meet minimum pay

Insurance issue

Policies and procedures – ensure in place

Have a form of contract – signed

Issues for them with Social Welfare payments

Where?

www.talenttank.ie

Networks

Job sites / boards/ clubs

Can you afford it? Cost Benefit Analysis Project increased sales revenue Consider following costs Wages PRSI Holidays Insurance Training Space, computer, work station, phone Uniform, business cards Vehicle, expenses, parking

Cost Benefit Analysis

Project increased sales revenue

Consider following costs

Wages

PRSI

Holidays

Insurance

Training

Space, computer, work station, phone

Uniform, business cards

Vehicle, expenses, parking

How do you get the right person? Know what you need and why Think about the future not just today Identify tasks, skills, competencies, attitude Consider your own strengths and weaknesses What type of person can you work with Develop job specification

Know what you need and why

Think about the future not just today

Identify tasks, skills, competencies, attitude

Consider your own strengths and weaknesses

What type of person can you work with

Develop job specification

How do you get the right person? Know where to source the person Talk to family and friends Use your contacts and networks LinkedIn, Twitter, Facebook For part-time try www.flexitimers.com Job sites, job clubs, Local Employment Service Specialist skills?...associations/groups / trade journals

Know where to source the person

Talk to family and friends

Use your contacts and networks

LinkedIn, Twitter, Facebook

For part-time try www.flexitimers.com

Job sites, job clubs, Local Employment Service

Specialist skills?...associations/groups / trade journals

How do you get the right person? Know how to assess them Shortlist and interview based on objective criteria Trust your instincts when considering “fit” Consider psychometrics, aptitude tests, group assessments Thorough reference check Probation (built into contract)with agreed performance measures

Know how to assess them

Shortlist and interview based on objective criteria

Trust your instincts when considering “fit”

Consider psychometrics, aptitude tests, group assessments

Thorough reference check

Probation (built into contract)with

agreed performance measures

Your obligations to them Recognition of employment rights and compliance with law including: Fair pay – at least minimum wage (€8.65) Written terms and conditions Safe place to work including dignity at work, free from harassment or discrimination Minimum 20 days holidays (pro-rata) + Public Working Hrs and Rest periods Legal deductions and payment re PAYE / PRSI Access to pension

Recognition of employment rights and compliance with law including:

Fair pay – at least minimum wage (€8.65)

Written terms and conditions

Safe place to work including dignity at work, free from harassment or discrimination

Minimum 20 days holidays (pro-rata) + Public

Working Hrs and Rest periods

Legal deductions and payment re PAYE / PRSI

Access to pension

Your obligations to them Fair and proper management Lead and give direction Good and ethical business practices Set clear goals, targets (e.g. Induction), standards Training and development needed for job Addressing under-performance Information on decisions that will effect employment Acknowledgement, respect and trust Observe fair procedure

Fair and proper management

Lead and give direction

Good and ethical business practices

Set clear goals, targets (e.g. Induction), standards

Training and development needed for job

Addressing under-performance

Information on decisions that will effect employment

Acknowledgement, respect and trust

Observe fair procedure

Their obligations to you Fair days work – perform to required standard Take direction / instruction Honesty , integrity and confidentiality Adherence to policies and procedures Operating in a safe manner Treat co-workers with dignity and respect Commitment to the business and its values and goals

Fair days work – perform to required standard

Take direction / instruction

Honesty , integrity and confidentiality

Adherence to policies and procedures

Operating in a safe manner

Treat co-workers with dignity and respect

Commitment to the business and its values and goals

What if it goes wrong? Make sure probationary period built into contract Set clear goals, review regularly, make clear any required improvements Be clear about consequences Follow fair procedure – disciplinary/dismissal Remember cannot use redundancy to exit poor performer Learn from mistakes

Make sure probationary period built into contract

Set clear goals, review regularly, make clear any required improvements

Be clear about consequences

Follow fair procedure – disciplinary/dismissal

Remember cannot use redundancy to exit poor performer

Learn from mistakes

Recap How do you know the time is right? How do you get the right person? Your obligations to them Their obligations to you – what to expect What if it doesn't work out?

How do you know the time is right?

How do you get the right person?

Your obligations to them

Their obligations to you – what to expect

What if it doesn't work out?

Questions?